Experience

OutMazed™ Tourism

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Contracting and Products Executive

  • Nov 2022 - Present



Methabook

• Travel Arrangements
• 1 - 100 Employee

• Customer Service Executive / Operations

  • Aug 2016 - Jun 2020

  Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges. Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.



Destinations of the World

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Senior Data Operator / Analyst

  • Sep 2014 - Jun 2016

  • Support and maintain the company’s products and ensure they are up to date in the DOTW online reservation system. Focus on timely, accurate and efficient system loading of all contracts within the required deadlines • Upload hotels profiles and ensure accurate data and information is entered on the DOTW online system. • Action Stop/Free sales when advised by the supervisor and the contracting team and ensure that the system is updated within the required timeline. • Mapping of hotels & rooms with accuracy for the customer to easily find the required products in the DOTW online system. • Understand and load contracts with multiple and special requirements without supervision as per the information given by the contracting team and within the timeline in line with the company’s SOPs • Load promotions/special offers as per the information given by the contracting team and within the timeline in line with the company’s SOPs • Resolve discrepancies or escalate to the Supervisor or Contracts Manager in order to find an appropriate solution. • Assist the Supervisors with the training of the Data Entry Operators and ensure they follow company’s SOP Show less



Uruk Tourism

• Dubai, United Arab Emirates

• Reservations Sales Agent

  • Apr 2013 - Jun 2014

  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available • Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements. • Maintain computerized inventories of available passenger space, and provide information on space reserved or available. • Contact motel, hotel, resort, and travel operators to obtain current advertising literature. • Promote particular destinations, tour packages, and other travel services. Show less



Hallmark Hotel (ETA Hospitality

• Dubai, United Arab Emirates

• Assistant Manager Front Office

  • Apr 2008 - Aug 2012

  • Ensures that guest comments and complaints are dealt within an effective and speedy manner. • Check general appearance of the staff on duty. • Ensures guest approaching the counter are warmly attended by Front Desk Staff. • Ensures house position is well controlled during sold out dates. • Conducts inspection rounds in the hotel and record, monitor, acts or reports to head of department concerned on all unusual occurrences, irregularities, illegitimate activities and other significant happenings affecting the hotel in general. • Effectively interpret financial result in regards to revenues, payroll, costs and expenses. • Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results. • Maximizes revenues through pro-active action rather than re-active • Organizing/running monthly Front Office meeting • Maintaining/improving training of employees • Quarterly job reviews of staff Show less



Hallmark Hotel (ETA Star Hospitality Group)

• Guest Services Executive (GSE) / Meet and Assist Service Dubai International Airport Terminal I & 3

  • May 2007 - Mar 2008

  • Ensures that guest comments and complaints are dealt within an effective and speedy manner.• Ensures pre-registration of all reserved guests.• Meet and assist all FIT and Walk-inn guests.• Maximize Room sales and revenue for the hotel.• Receives VIP and LOGCAP Group from the Airport.• Ensures that the reception desk is organized and operating in an efficient standard and checklists are completed and forwarded to Duty manager.• Maintain awareness of sales opportunities maximizing revenue and meeting or exceeding guest expectations.• Maintains effective communication with all related departments such as housekeeping and reservations to insure smooth service delivery.• Deal swiftly, efficiently and sensitively to guest complaints and report the same to supervisor on shift. Show less

• Front Desk Agent

  • May 2006 - May 2007

• Telephone Operator

  • Mar 2004 - May 2006