Laila Costello
Lead Sales Server at Sixty Vines- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Excel Certification
MicrosoftAug, 2022- Nov, 2024 -
Microsoft Office Specialist Master Certification (MOS)
MicrosoftAug, 2022- Nov, 2024
Experience
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Sixty Vines
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United States
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Restaurants
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1 - 100 Employee
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Lead Sales Server
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Jun 2021 - Present
Contribute to improved rates of return by providing efficient and effective customer service. Exceeds monthly sales goals by 20%, earning an additional $3000 in revenue. Supervise and train a team of 10 servers to provide excellent customer service and ensure customer satisfaction. Maintain an accurate inventory of all items in the restaurant and coordinate with kitchen staff regarding wait times, menu item availability, and cost control. Efficiently complete orders and maintain the restaurant's pristine conditions and orderly workflow. Work closely with the management team to ensure smooth operations, safety, and adherence to health regulations. Show less
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Central Florida residential Rentals
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Tavares, Florida, United States
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Property Manager
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Jun 2019 - Present
Developed and implemented property management strategies to ensure optimal occupancy rates, rent collection, and expense control. Developed creative marketing plans through competition analysis, vendor negotiations, and contract redistributions. Negotiated lease agreements and renewals with tenants, ensuring compliance with all legal requirements and maximizing rental income. Directed seven different employees on projects and established relationships with vendors and contractors. Ensured cost-effectiveness by negotiating contracts and monitoring performance. Show less
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AdventHealth
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United States
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Hospitals and Health Care
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700 & Above Employee
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Clinical Experience Intern
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Aug 2022 - Dec 2022
Prioritized patient care and collaborated with nursing staff to implement efficient workflows across 3 departments, reducing redundancies by 20%. Streamlined resolution process to reduce average call times from 10 minutes to 5 minutes by complaining with healthcare regulations. Assisted in implementing strategies to improve campus scores in HCAPS and KPI measures to increase patient satisfaction. Facilitated over 15 meetings with healthcare directors to develop and prioritize objectives, reducing process time and efficient delivery of patient care. Created 15 procedure templates to streamline email communication within the organization, reducing time spent on emails by 30%. Show less
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Tri Delta
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United States
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Non-profit Organizations
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700 & Above Employee
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Assistant Social Chair
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Aug 2020 - Dec 2022
Planned several different events during the school year while managing budgets up to $20,000. Directed, designed, and facilitated weekly meetings with over 100 members. Consulted and collaborated with a national Panhellenic organization to encourage maximum safety at social events. Had a 100% success rate in planning and executing sorority events. Planned several different events during the school year while managing budgets up to $20,000. Directed, designed, and facilitated weekly meetings with over 100 members. Consulted and collaborated with a national Panhellenic organization to encourage maximum safety at social events. Had a 100% success rate in planning and executing sorority events.
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Education
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2019 - 2023
University of Central Florida
Bachelor of Science - BS, Health/Health Care Administration/Management -
2019 - 2023
University of Central Florida
Minor In Health Information and Management Studies, Health Information/Medical Records Technology/Technician -
2016 - 2019
The First Academy
High School Diploma
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