Experience

Philip Kingsley

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Customer Service Agent

  • Jun 2023 - Present

• Customer Service Agent

  • May 2022 - Jun 2023



Cult Beauty

• United Kingdom
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - May 2022



blow LTD

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Fulfilment Team Leader

  • Jun 2021 - Sep 2021

• Customer Service Representative

  • Oct 2019 - Aug 2021

  • Managing both customers and beauty professionals in and around appointments; including timings, location and other enquiries that both parties may have via phone and email. • Professionally handling VIP customers to ensure they receive the highest standards possible for the benefit of the wider company• Supporting beauty professionals to find locations, help with using the Blow Ltd app, whilst dealing effectively and efficiently with any customer complaints• Able to quickly deal with issues which may arise in a methodical and calm manner and ensuring that all information is properly reported for business records• Taking on fulfilment responsibilities when necessary, thinking innovatively to find new solutions to different problems which may arise. Strong organisational skills to ensure a smooth operation without any schedule conflicts• Keeping up with excellent communication between team members, customers and beauty professionals, to ensure the highest standard of customer service is always reached• Using initiative to take ownership of complaints and resolving them in a way that adheres to the values of the company, with a continued focus on maintaining 5* customer service Show less