Experience

Quirónsalud

• Spain
• Wellness and Fitness Services
• 700 & Above Employee

• Regional Responsible for Cleanliness

  • Jun 2022 - Present

  Overseeing cleanliness activities of 9 hospitals in Barcelona metropolitan area and Aragon. Ensuring application of protocols, auditing cleanliness quality, and supporting Hospital Housekeepers in their duties. In dependance of Corporate, I also liaise with suppliers and keep track of new technologies and tools for continuous improvement. Overseeing cleanliness activities of 9 hospitals in Barcelona metropolitan area and Aragon. Ensuring application of protocols, auditing cleanliness quality, and supporting Hospital Housekeepers in their duties. In dependance of Corporate, I also liaise with suppliers and keep track of new technologies and tools for continuous improvement.



LA MARINADA 2015 SL

• Spain
• Hospitality

• Business Partner

  • Jan 2016 - Present

  Business partner and consultant for this unique family run rural escape, surrounded by the Mediterranean. Business partner and consultant for this unique family run rural escape, surrounded by the Mediterranean.



Hilton Diagonal Mar Barcelona

• Spain
• Hospitality
• 100 - 200 Employee

• • Apr 2007 - Jun 2022

  Taking over as Housekeeping Manager in April 2007. Key takeaways: • Consolidation of a large Team (50+) after an insourcing process.• Improvement of Guests' Satisfaction, Team morale and Engagement indexes via continuous improvement plans.• Results focused in budgeting and forecasting processes.

• • Jul 2005 - Apr 2007

  As part of the Pre-Opening Team, worked closely with the Executive Housekeeper in the full configuration of services, stocks, procedures and workflow of the Department.Key takeaways:• Benchmarking, validating and contracting suppliers for all outsourced activities, including workforce.• More efficient ways of working in higher volume properties.• Budgeting and forecasting.



Hilton Cabo Verde Sal Resort

• Cabo Verde
• Hospitality
• 1 - 100 Employee

• Opening Team Workforce

  • Oct 2017 - Oct 2017

  Temporary transfer to assist in the opening. I was in charge of overseeing hotel setup for the opening, providing training to the Housekeeping Team, setting housekeeping procedures, configuring par stocks and inducting Housekeeping Manager and her Team into Hilton standards and procedures. Key takeaways: • Problem solving. • Cultural diversity and change management. • Resilience. Temporary transfer to assist in the opening. I was in charge of overseeing hotel setup for the opening, providing training to the Housekeeping Team, setting housekeeping procedures, configuring par stocks and inducting Housekeeping Manager and her Team into Hilton standards and procedures. Key takeaways: • Problem solving. • Cultural diversity and change management. • Resilience.



Hilton Barcelona

• Spain
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jul 2002 - Jul 2005

  In charge of departmental training for all Housekeeping Team, daily supervision of guestrooms and public areas according to the best standards, coordination of all services and implementation of brand standards. Key takeaways: • First experience in charge of an operational Team. • Engaged in Customer Satisfaction tracking. In charge of departmental training for all Housekeeping Team, daily supervision of guestrooms and public areas according to the best standards, coordination of all services and implementation of brand standards. Key takeaways: • First experience in charge of an operational Team. • Engaged in Customer Satisfaction tracking.



Waldorf Astoria Edinburgh - The Caledonian

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Floor Supervisor

  • Jul 2004 - Dec 2004

  Temporary transfer in order to broaden experience and skillset. Key takeaways: • Working with diverse Teams. • Developing and implementing new ways of work. Temporary transfer in order to broaden experience and skillset. Key takeaways: • Working with diverse Teams. • Developing and implementing new ways of work.



Escola Universitària de Turisme i Direcció Hotelera UAB

• Front Desk Agent and Trainer

  • Dec 2001 - Jul 2002

  Main duties included guest relations (check-in, check-out, follow up), billing, main hotel cashier and managing reservations and credit accounts. Also, daily training sessions to hotel school students in every shift, and coaching in their projects. Main duties included guest relations (check-in, check-out, follow up), billing, main hotel cashier and managing reservations and credit accounts. Also, daily training sessions to hotel school students in every shift, and coaching in their projects.