Experience

Botswana Fibre Networks (BoFiNet)

• Botswana
• Telecommunications
• 100 - 200 Employee

• Account Manager - International Business

  • Oct 2013 - Present



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Apr 2013 - Sep 2013

  Core purpose of the job is to ensure overall sales and account management of corporate accounts, sales hygiene is kept, such as CRM integrity, forecasting accuracy and encourage high activity of customer interaction. - Formulation of annual sales & marketing strategies - Continuous improvement of existing processes & procedures to enhance effectiveness, efficiency & performance. - Facilitate contract & SLA negotiations - Responsible for marketing programmes, CSI initiatives & MTN Brand awareness & exposure - Team motivation & resource allocation - Drive retention focus on existing customer base - liaison with all departments to ensure adequate service delivery - Resolution of queries (within parameters set by company policy) - Annual, Monthly executive reporting on products, services & set target achievement - Annual sales & marketing budget planning & compliance - Proactively pitch the MTN value proposition to prospects Show less



MTN Business

• South Africa
• Telecommunications
• 200 - 300 Employee

• Corporate Account Manager / Team Leader

  • Sep 2009 - Mar 2013

  •Relationship Management •Market Intelligence •Identifying, assessing and successfully capturing new business opportunities •Keeping abreast of industry and competitor trends, products/services and giving feedback to Product development teams to design new solutions •Sales, service and product interface between company and customer •Customer retention, growing wallet share per customer and creating stickiness •Protect contracted revenue •Clientele account plan preparation •Projection, execution and reporting on sales targets •Identifying training needs of the team •Marketing Strategy & Budgets Show less



Altron

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Sales & Marketing Coordinator

  • Jan 2008 - Aug 2009

  I had overall responsibility for the sales and marketing programmes as well as organising and managing the Telesales Unit. Sales forecasts through regular weekly meetings was a must to drive and motivate the team in achieving set targets. The following aspects of my daily duties included but were not limited to performing market analysis including competitive information, strategic development of marketing, and sales initiatives, generation of leads for the field sales team and portfolio management. Show less

• Sales & Marketing Executive

  • May 2005 - Dec 2007

  - Sourcing of new business & contracts- Funnel cultivation, hunting & cold calling- Outsourcing total IT solutions to the existing customer base and growing it - Provision of internet & networking solutions- ADSL support & coordination- Maintaing positive relations with suppliers, contractors & existing clients- Project administration & support- Events & exhibitions management



IT4Africa

• Botswana

• Technical Telesales Agent

  • Jun 2004 - Apr 2005

  - Microsoft Telesales agent for 400-800 customers - COEM sales to existing customer base - Met revenue & lead targets for account & customer base - Client relationship (customer satisfaction) - Opportunity identification (demand generation) - Resource coordination (passing of opportunities to appropriate partners) - Product management of APC, HP, EPSON & TREND MICRO antivirus software - Telesales of consumables, hardware & software - New product launch & promotionals - Liaison of suppliers & dealers for outstanding orders - Highly level of customer care services Show less



Altron

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Executive

  • Jun 2002 - May 2004

  - Provision of Internet & Networking solutions - Hardware & Software Sales - Maintence & supprt contracts - Tender & quotations responses & bidding - Customer & service delivery - events & exhibition coordinations - Provision of Internet & Networking solutions - Hardware & Software Sales - Maintence & supprt contracts - Tender & quotations responses & bidding - Customer & service delivery - events & exhibition coordinations



Africa Informatix

• Botswana

• Web System Administrator / Account Executive

  • Jan 2001 - May 2002

  - Website development - ensuring system integrity - maintenace of system security - development of training material - installations & troubleshooting - sales of internet cafe memberships & e-learning courses - internet cafe customer care services - company marketing activities - Website development - ensuring system integrity - maintenace of system security - development of training material - installations & troubleshooting - sales of internet cafe memberships & e-learning courses - internet cafe customer care services - company marketing activities



Mantswe Natural Resources

• Botswana

• Office Administrator (Internship)

  • Jan 1999 - Dec 2000

  - Electronic input of Geophysical data - Compilation of reports - Office database updates - reception services - Electronic input of Geophysical data - Compilation of reports - Office database updates - reception services