Experience

Wasit Group

• United Arab Emirates
• Mining
• 1 - 100 Employee

• Administrative/ Purchaser

  • Jun 2019 - Present

  HR TASK 1. Monitoring daily attendance and remind every staffs to do check in and check out. 2. Monitoring of B2B sites (UNPAI & PAID) 3. Posting Job Vacancies on the sites upon request. 4. Checking flight schedules. 5. Making No Objection Letter upon request. 6. Updating scan copy of visa, passport, Licenses and emirates ID owners and employees. Administrative 1. Checking emails daily, forward the messages to the authorized person. 2. Provide feedback to the accounts, sales and operation regarding customer concerns. 3. Arranging documents & sample to courier. 4. Scanning, Faxing, copying and other clerical activities request by every department. 5. Monitoring office supply on every department. 6. Monitoring request on every department and office concerns. • Electrical issue • Calling and forwarding international and domestic calls • Toner and printers’ problems. • And etc. 7. Monitoring IT problems on every department and address it to management and IT personnel. 8. Ordering sticker, business cards, invoice books, voucher & etc. from printing press upon request. 9. Follow up pending payments to the accounts (customer request, Aramex, office supply and etc.). 10. Monitoring of Samples (requesting, Receiving, packing, storage & Inventory) 11. Monitoring Supplies for the pantry. Purchaser 1. Making inquiries, request for quotations, purchasing materials from suppliers for the items requested by Factory, sales department, management department, Accounts department, logistic department, Operation department and Technical department. 2. Research potential vendors. 3. Compare and evaluate offers from suppliers. 4. Negotiate contract terms of agreement and pricing. 5. Track orders and ensure timely delivery. 6. Review quality of purchased products. 7. Enter order details (e.g. vendors, quantities, prices) into internal databases. 8. Maintain updated records of purchased products, delivery information and invoices. 9. Prepare reports on purchases, including cost analyses. Show less



National Glass Industry L.L.C

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2018 - Jun 2019

  POSITION: Customer Service Representative/ Receptionist JOB DISCREPTION: CUSTOMER SERVICES REPRECENTATIVE  Maintain professional and positive attitude toward customer at all times.  Provide appropriate and correct information to incoming customer order status and request in in coordination with the production.  Manage and prioritize multiple concerns simultaneously. • List of Performa invoice for the day. • List of pending performance invoice till date. • List of concerns, email and delivery for the day. • Follow-up mock up sample and customer order from, Invoicing production dispatch delivery customer site/factory. • Follow-up cheques for cash, PDC, LC document to clients.  4. Responding to all customer inquiries promptly.  5. Establish partnership with Operation, Production, Estimation, Logistic, Dispatch, Accounts and Sales Team to meet and exceed customer's service expectations.  6. Provide timely feedback to the management regarding challenges or customer concerns.  7. Keep records of customer interactions, transaction and concerns in the customer monitoring database. Receptionist  Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.  Directs visitors by maintaining employee and department directories; giving instructions.  Maintains security by following procedures; monitoring logbook.  Maintains telecommunication system by following company instructions for sales phone and company operation.  Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.  Contributes to team effort by accomplishing related results as needed. Show less



QUEEN J MARKETING

• Salesperson

  • May 2011 - Jul 2018

   Sales Coordinator Coordinate support to sales professionals in creating sales strategies. Coordinate and assist customers in meeting their merchandise requirements. Coordinate sales efforts in reaching or exceeding sales targets and goals. Assist and support sales personnel in expanding customer base. Coordinate administrative sales staff in maintaining customer databases. Ensure compliance of corporate policies and procedures.  Sales Representative Present and ensure to sell organization’s products and services to existing and potential clients. Develop action plans plus schedule to determine specific targets and project’s contact number to be made. Prepare proposals, presentations and sales contracts. Prepare and maintain sales related materials and latest product knowledge. Develop and maintain existing and potential client relations. Manage all account services by quality checks and varied follow-up. Identify as well as resolve client issues and concerns. Prepare different status reports including closings, activity, and follow-up and comply with goals. Coordinate company personnel to acquire work needed to close sales. Develop and execute special sales activities to minimize stock. Ensure to expedite customer problems plus complaints resolution. Show less