Experience

Topsite

• Canada
• Marketing Services
• 1 - 100 Employee

• Content Specialist

  • Aug 2022 - Present



Hudson's Bay

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2017 - Present

  I specialize in providing premium customer service. As a member of our men's fashion team, I attend to our customer's individual shopping needs while building strong relationships. I share my knowledge and excitement about the latest in men’s fashion, from traditional styles to trendy looks. I provide honest feedback and guidance to customers on style, trends and fit. I'm a great team player by doing my part in keeping our men’s fashion department runway ready, including stocking, re-merchandising, display, price markdowns, overnight inventory, merchandise transfers and light cleaning. Show less



Lone Wolf Technologies

• Canada
• Software Development
• 400 - 500 Employee

• • Mar 2020 - Jun 2021

  Within this role I moved to a more leadership position, I had the privilege and opportunity to supervise a small team on day-to-day processes while maintaining a collective goal in mind. I gained the knowledge and experience in order to lead training bootcamps for newly hired employees. I also created new training documentation and modules for onboarding clients along with our newly hired employees. I was tasked with collecting and analyzing weekly data in order to formulate reports that was aimed at improving current processes and implement new processes. I had the privilege to lead projects aimed at implementing new accusations into the support department. Lastly, I handled high escalation tickets and priority challenges collectively with multiple departments and met with high stake clients on a weekly basis. I was also a member of the leadership committee, taskforce committee and the diversity & inclusion committee representing the support department. Show less

• • Jul 2018 - Mar 2020

  Within this role I strongly relied on my superior interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges. I efficiently answer client questions, displaying my command of the English language and superb email and telephone etiquette. I also recognize opportunities for improving our product and client user experience based on the feedback received and ideas generated internally. I constantly troubleshoot and test each unique scenario to replicate the challenge and diagnose to resolve client requests. I work with a small team to to enhance our web-based product to meet our growing client demands. Show less