Experience

Hartford HealthCare Medical Group
• United States
• Medical Practices
• 300 - 400 Employee
• Patient Services Coordinator

  • Aug 2021 - Present


Franciscan Missionaries of Our Lady Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Supervisor

  • Sep 2019 - Jul 2021

  • Certified Healthcare Access Associate (CHAA) Directly oversee daily activities of registration areas to ensure departmental standards are met.• Regularly educate/huddle with all registration staff providing information regarding changes pertinent to their roles.• Conduct audits and investigations related to improving registration accuracy, patient flow, and patient satisfaction.• Verify and communicate insurance eligibility, billing, collections and payment responsibilities to the patient and patient's family (as necessary) and ensure co-pays, co-insurance, and deductibles are correctly collected.• Attends internal meetings and collaborates with other supervisors, managers, the System Director of Revenue Cycle, other department administrators, and outside third parties/vendors as needed.• Provides on-going trend analysis to identify reasons for denials and apply corrective actions steps to prevent cash flow retardation. Show less

• Patient Access Representative

  • Dec 2017 - Sep 2019

  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.• Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration and confirm authorization.• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.• Worked closely with supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.• Attended monthly departmental meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions. Show less



The Big Buddy Program

• Mentor

  • Jan 2017 - May 2018

  • Comfortably teach and have social support for youth • Celebrate youth and their accomplishments • Empower youth to assume leadership roles • Provide opportunities to learn healthy behavior • Comfortably teach and have social support for youth • Celebrate youth and their accomplishments • Empower youth to assume leadership roles • Provide opportunities to learn healthy behavior



Civil Solutions Consulting Group, Inc.

• United States
• Civil Engineering
• 1 - 100 Employee

• Case Manager I

  • Aug 2017 - Dec 2017

  • Schedule client’s appointments and maintained up-to-date confidential client files • Input data into the company computer platform to keep each client record updated • Establish or maintain cooperative relationships with representatives of community, clients of program, employees, and public interest groups • Conduct client surveys and applications in order to obtain information about housing situation, property damage and yearly income • Schedule client’s appointments and maintained up-to-date confidential client files • Input data into the company computer platform to keep each client record updated • Establish or maintain cooperative relationships with representatives of community, clients of program, employees, and public interest groups • Conduct client surveys and applications in order to obtain information about housing situation, property damage and yearly income



Parrain’s Seafood Restaurant

• Hostess and Cashier

  • Apr 2014 - Sep 2017

  Hosting position requires many aspects which lead to meeting restaurant goals. • Proactively resolved all customers’ needs in an effective and efficient manner, maintained functionality and customer- friendly environment • Greet and acknowledge guests and seat patrons by escorting them to assigned table • Present menus, create personal dining experience, answer questions, and offer information about the menu, beverages, and specials • Address guest requests or complaints • Process credit card and check payments Show less



Roux 61 Seafood & Grill

• United States
• Restaurants
• 1 - 100 Employee

• Hostess and Cashier

  • Dec 2015 - Aug 2016

  • Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency • Demonstrate genuine hospitality while greeting and establishing rapport with guests • Maintain clean and organized tables and work area • Count money at the beginning and ending of each shift • Issue receipts and change to customers • Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency • Demonstrate genuine hospitality while greeting and establishing rapport with guests • Maintain clean and organized tables and work area • Count money at the beginning and ending of each shift • Issue receipts and change to customers



Lemoine, Triche & Associates

• Intern

  • Feb 2016 - Apr 2016

  Accounting internship that requires working with tax preparations and projections. * Maintain working knowledge of tax preparation software used in the office. * Assist with tax projections * Perform other accounting duties as necessary to meet the responsibilities of the position and client expectations. Accounting internship that requires working with tax preparations and projections. * Maintain working knowledge of tax preparation software used in the office. * Assist with tax projections * Perform other accounting duties as necessary to meet the responsibilities of the position and client expectations.