Experience

Guy's and St Thomas' NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• E-learning Scripter

  • Feb 2023 - Present

• Epic Trainer (Credentialed)

  • Dec 2022 - Mar 2023

  • Tailored classroom teaching suited to end users learning level • Administering end-user proficiency assessments and in system checklist• Supporting and equipping clinical staff with IT skills and system proficiency at any level• Organising and adapting lesson plan to suit learner needs• Supporting with E-learning deployment and learning lessons online• Learning environment prep to include demo patients for playground use for end users



Nottingham University Hospitals NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• BadgerNet Floorwalker

  • Nov 2022 - Dec 2022

  • This role consists of providing go-live support across NUH & SH for BadgerNet. This is a system used in maternity. • 1st line support for Antenatal and labour suites. • Post sign any issues to the relevant teams • Being visible and present to aid in their documentation on BadgerNet and helping staff/ agency with soft training by way of showing how operate BadgerNet • This role consists of providing go-live support across NUH & SH for BadgerNet. This is a system used in maternity. • 1st line support for Antenatal and labour suites. • Post sign any issues to the relevant teams • Being visible and present to aid in their documentation on BadgerNet and helping staff/ agency with soft training by way of showing how operate BadgerNet



Surrey and Sussex Trust, Surrey, England

• United Kingdom

• EPR Cerner Support

  • Sep 2022 - Oct 2022

  Taught clinicians, technicians and nurses how to navigate the new Epic EPR system. • Delivered one to one sessions with hospital staff that did not get an opportunity to attend lessons • Liaised between Cerner representative and ESASH teams reporting issues. • Helped the trust launch Cerner with their unique and effective way. Taught clinicians, technicians and nurses how to navigate the new Epic EPR system. • Delivered one to one sessions with hospital staff that did not get an opportunity to attend lessons • Liaised between Cerner representative and ESASH teams reporting issues. • Helped the trust launch Cerner with their unique and effective way.



Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• EPR Epic Trainer (Credentialed)

  • Apr 2022 - Aug 2022

  •Lead workflow-based training classes for providers, clinical End-users and support staff • Classroom teaching 10-15 delegates • Administering end-user proficiency assessments and in system checklist • Supporting clinical staff with system • Organising creating lesson plan • Supporting with E-learning and learning lessons online •Lead workflow-based training classes for providers, clinical End-users and support staff • Classroom teaching 10-15 delegates • Administering end-user proficiency assessments and in system checklist • Supporting clinical staff with system • Organising creating lesson plan • Supporting with E-learning and learning lessons online



Frimley Health NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Epic Support

  • Jul 2022 - Jul 2022

  • Inpatient, theatre, and radiology departments • Delivering epic training & at the elbow epic • support to physicians and anaesthetic practitioners in both inpatient & theatres • Covered OpTime anaesthesia & recovery nurse workflows, by being trained and training staff. • First line of support the caregivers, to help with • the GO-live. • Supported technology issues throughout the • Go-live. • Training the clinic staff one to one and group training • Inpatient, theatre, and radiology departments • Delivering epic training & at the elbow epic • support to physicians and anaesthetic practitioners in both inpatient & theatres • Covered OpTime anaesthesia & recovery nurse workflows, by being trained and training staff. • First line of support the caregivers, to help with • the GO-live. • Supported technology issues throughout the • Go-live. • Training the clinic staff one to one and group training



Derbyshire Healthcare NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Systmone EPR - HelpDesk

  • Apr 2022 - May 2022

  - Support configuration team with incoming queries. - Managing the triage to the relevant team. - Support configuration team with incoming queries. - Managing the triage to the relevant team.



Bradford Teaching Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Cerner EPR Floorwalker

  • Mar 2022 - Apr 2022

  • Dealing with Inpatients as well as Outpatient, I was the 1st point of contact to resolve any IT issues related to Cerner Millennium. • Supporting clinical staff in the trust with using Cerner. • Dealing with Inpatients as well as Outpatient, I was the 1st point of contact to resolve any IT issues related to Cerner Millennium. • Supporting clinical staff in the trust with using Cerner.



NHS Cheshire and Merseyside

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Project Support Coordinator

  • Dec 2021 - Apr 2022

  Deliver projects using defund industry standard methodologies and best practice. • To lead on the provision of clear visual materials, project documentation and data for use in reports, local briefings, workshops and training sessions and meetings both internal and external stakeholders. • Develop and engage in and facilitate training sessions / workshops / meetings to support EyCARE program initiatives. Deliver projects using defund industry standard methodologies and best practice. • To lead on the provision of clear visual materials, project documentation and data for use in reports, local briefings, workshops and training sessions and meetings both internal and external stakeholders. • Develop and engage in and facilitate training sessions / workshops / meetings to support EyCARE program initiatives.



East and North Hertfordshire NHS Lister Hospital

• Stevenage, England, United Kingdom

• EPR Team lead - Lorenzo

  • Feb 2022 - Mar 2022

  • Liaising with senior project management team regarding queries/change requests and problems that arise within the system. • Supporting clinical staff in the trust with using Lorenzo EPMA • Delegating job roles amongst floorwalkers/directing them to guide clinicians. • Liaising with senior project management team regarding queries/change requests and problems that arise within the system. • Supporting clinical staff in the trust with using Lorenzo EPMA • Delegating job roles amongst floorwalkers/directing them to guide clinicians.



Macclesfield District General Hospital

• Cheshire East, England, United Kingdom

• SystmOne EPR / Support

  • Nov 2021 - Dec 2021

  - Supporting clinical and non-clinical staff on the use of Systmone EPR to provide patient care in inpatient & community within the trust. - Dealing with staff queries and providing solutions and ensure that they are using the correct EPR tools and feedback issues. - Assisting and advised on how to contact and log Medway EPR issues with Helpdesk and ensure that staff is confident and comfortable using the system - Supporting clinical and non-clinical staff on the use of Systmone EPR to provide patient care in inpatient & community within the trust. - Dealing with staff queries and providing solutions and ensure that they are using the correct EPR tools and feedback issues. - Assisting and advised on how to contact and log Medway EPR issues with Helpdesk and ensure that staff is confident and comfortable using the system



Royal Free London NHS Foundation Trust

• Hospitals and Health Care
• 700 & Above Employee

• Cerner EPR - Floorwalker

  • Oct 2021 - Oct 2021

  Dealing with Inpatients as well as Outpatient, I was the 1st point of contact to resolve any IT issues related to Cerner Millennium. - Supporting clinical staff in the trust with using Cerner. - Running training sessions with clinical staff that required training on Cerner. - Liaising with senior project management team regarding queries/change requests and problems that arise within the system. Dealing with Inpatients as well as Outpatient, I was the 1st point of contact to resolve any IT issues related to Cerner Millennium. - Supporting clinical staff in the trust with using Cerner. - Running training sessions with clinical staff that required training on Cerner. - Liaising with senior project management team regarding queries/change requests and problems that arise within the system.



Countess of Chester Hospital

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Project Support Coordinator

  • Jul 2021 - Aug 2021

  •Allocating cerner trainers to there designated areas. •Managing a team of 60+ •Escalating call logs tickets to second line support (im&t), RA, data correction team & cerner back office •Liaising with senior project management team regarding queries/change requests and problems that arise within the system. •Supporting clinical staff in the trust with using Cerner. •Running training sessions with clinical staff that required training on Cerner. •Allocating cerner trainers to there designated areas. •Managing a team of 60+ •Escalating call logs tickets to second line support (im&t), RA, data correction team & cerner back office •Liaising with senior project management team regarding queries/change requests and problems that arise within the system. •Supporting clinical staff in the trust with using Cerner. •Running training sessions with clinical staff that required training on Cerner.



Imperial College London

• Research Services
• 700 & Above Employee

• Recruitment Administrator

  • Mar 2021 - Jun 2021

  • Assessing and responding to the needs of each particular client or assignment • Organising interviews and selection events • Making arrangements for advertisement of vacancies • Building relationships with clients • Assessing and responding to the needs of each particular client or assignment • Organising interviews and selection events • Making arrangements for advertisement of vacancies • Building relationships with clients



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Dec 2020 - Mar 2021

  • Help customers make universal credit claim over the phone • Approve advances for claimants • Liaisons with work coach's ways to help get customers the most out of universal credit • Direct claimants to local help if universal credit cannot assist • Addressed customer service enquiries quickly and accurately. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Maximised customer satisfaction by resolving service issues promptly. • Actively participated in internal committees and team building activities. Show less



Frimley Health NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Trainer Windows 10

  • Jul 2020 - Dec 2020

  Windows 10 & Office 365, Facilitated classroom, online and ad-hoc • To upgrade the users from Windows 7 to • Windows 10 by upgrading existing desktop computers to all-in-one computers as well as upgrade the monitors for laptop users to ease their workload as the new monitors connected via a USB-C cable which passed through USB keyboard & mouse, display(s), charging as well as wired Ethernet connectivity where available • Training requirements for 40-60 people per day • Including W10, MSO365, OneDrive, Teams, Excel, • SharePoint and Sway • Developed training materials and collateral to support user knowledge retention • Led the implemented of MS Teams within Show less



Imperial College Healthcare NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Medical Office Secretary (cerner)

  • Apr 2017 - Jul 2020

  • Dealing with incoming and outgoing mail • Providing personal assistant support to medical staff • Answering phone calls and arranging appointments • Writing letters or recording medical notes • Ensuring medical samples are properly labelled • Filing and typing up reports • Providing administrative assistance • Dealing with incoming and outgoing mail • Providing personal assistant support to medical staff • Answering phone calls and arranging appointments • Writing letters or recording medical notes • Ensuring medical samples are properly labelled • Filing and typing up reports • Providing administrative assistance