Training Coordinator

• Aug 2021 - Present

Training Coordinator responsible for scheduling and presenting training sessions to educate external clients and internal colleagues on payments ecosystems subjects and various Visa DPS products and applications. Training subjects include: payment industry basics, AP Batch file transmission, risk management, dispute processing, portfolio management and reporting, fraud reporting, transaction inquiries, ATM fleet management, fraud tools, and settlement/reconciliation. Researches and continuously develops instructional materials, staying up to date with new Visa DPS products, payment processing industry changes and regulations. Develops and maintains training material for all client training sessions, customizing each based on client configuration. Show less

Card Services Manager

• Jan 2021 - Jul 2021

Manager of the Card Services department at Sound Credit Union, overseeing employees and daily operations of the department including: debit/credit card processing, updates, dispute resolution, payment solutions, reward programs, ATM/ITM fleet management, vendor management, credit/debit card portfolio oversight, and was acting project manager for ATM/ITM deployments and installs. Specialized in Regulation E and Z compliance, implemented and maintained department procedures and necessary training to ensure compliance standards were met. Show less

Card Services Supervisor

• Apr 2018 - Jan 2021

Cardholder Services Supervisor (12/2019 – 1/2021) Lead Dispute Analyst (10/2018 – 12/2019) Dispute Analyst II (4/2018 – 10/2018) Received two internal promotions during tenure with the Visa Card Services department at Columbia Bank. Responsibilities included: Supervision, training, coaching, performance evaluation, scheduling, and hiring/onboarding of eight direct reports in Visa Card Services department as well as ACH/Debit card/Zelle dispute resolution, pre-arbitration documentation, General Ledger balancing, Suspense item balancing, back-up General Accountant, maintained and updated SOPs, fraud investigations, loss mitigation, and maintained monthly audit compliance requirements. Specialized in Regulation E dispute processing. Show less

Loan Partner I / Transaction Coordinator

• Apr 2016 - Apr 2018

Office Manager

• Jun 2013 - Apr 2016