Lac Nhi Nguyen
UX Design Immersive Fellow at General Assembly- Claim this Profile
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Bio
Credentials
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User Experience Design
General AssemblyApr, 2023- Oct, 2024
Experience
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General Assembly
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United States
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Higher Education
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700 & Above Employee
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UX Design Immersive Fellow
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Jan 2023 - Present
12-week, 480+ hours of expert-led instruction and project-based training in Figma and other UX skills/tools in wireframing, prototyping, user research, usability testing, and visual/user interface (UI) design. Practiced UX/UI handoffs, team presentations, design critique, and other techniques for collaborating on the job. 12-week, 480+ hours of expert-led instruction and project-based training in Figma and other UX skills/tools in wireframing, prototyping, user research, usability testing, and visual/user interface (UI) design. Practiced UX/UI handoffs, team presentations, design critique, and other techniques for collaborating on the job.
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Centrans Marine Shipping
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Ocean Import Agent
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Sep 2021 - Present
Handled the movement of bulk import shipments by coordinating imports, custom carriers, and shipping carriers to increase efficiency by 60%. Expedited transport of shipping goods by drafting cargo plans and transportation processes. Identified and enhanced cargo invoices and tracking processes to increase supply chain improvements by upwards of 80%. Monitored 50-100 shipments per month to meet requirements of government regulations around the world. Handled the movement of bulk import shipments by coordinating imports, custom carriers, and shipping carriers to increase efficiency by 60%. Expedited transport of shipping goods by drafting cargo plans and transportation processes. Identified and enhanced cargo invoices and tracking processes to increase supply chain improvements by upwards of 80%. Monitored 50-100 shipments per month to meet requirements of government regulations around the world.
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Bambu Dessert & Drinks
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Tacoma, Washington, United States
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Team Lead
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Jun 2017 - Sep 2021
Greet customers, cashiering, barista, take orders, quality control, restocking, prepare ingredients, maintain cleanliness of store, make recommendations, memorize menu. Helped customers complete purchases, locate items and join reward programs. Operated a register for cash, check and credit card transactions and addressed customer concerns. Providing friendly service and assistance to clients promotes customer loyalty, satisfaction and sales. Reviewed new promotions and monitored price changes. Greet customers, cashiering, barista, take orders, quality control, restocking, prepare ingredients, maintain cleanliness of store, make recommendations, memorize menu. Helped customers complete purchases, locate items and join reward programs. Operated a register for cash, check and credit card transactions and addressed customer concerns. Providing friendly service and assistance to clients promotes customer loyalty, satisfaction and sales. Reviewed new promotions and monitored price changes.
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Isle Pedispa
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Houston, Texas, United States
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Receptionist
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Oct 2019 - Apr 2020
Greeted an average of 50 customers per day, answered an average of 20 phone calls, handling customer inquiries and concerns in a timely and professional manner. Matched customers with the appropriate nail technician based on their preferences and needs, resulting in a high level of customer satisfaction and repeat business. Promoted the salon's services and retail products to customers, resulting in an increase in retail sales. Maintained accurate customer records and confidential information, including contact information, service preferences, and payment information, resulting in efficient and accurate record-keeping. Show less
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Hollister Co.
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United States
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Retail
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700 & Above Employee
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Brand Representative
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Aug 2016 - Dec 2017
Greeted and proactively approached customers and offered assistance and recommendations, resulting in a 25% increase in store sales. Participated in store opening and closing procedures, including completing cash handling tasks, securing the store, and cleaning and organizing the sales floor, resulting in an efficient and timely process. Upheld company policies and standards for customer service, sales performance, and personal appearance, resulting in compliance with company guidelines and positive feedback from management. Show less
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Journeys
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Jul 2015 - Apr 2016
Assisted an average of 50 customers per day with finding and trying on shoes and other merchandise. Consistently exceeded personal and store sales goals, with an average of $600 in sales per week and a monthly sales increase of 10%. Participated in opening and closing procedures, including setting up and taking down displays, opening and closing cash registers, and securing the store, ensuring that all tasks were completed in a timely and efficient manner. Assisted an average of 50 customers per day with finding and trying on shoes and other merchandise. Consistently exceeded personal and store sales goals, with an average of $600 in sales per week and a monthly sales increase of 10%. Participated in opening and closing procedures, including setting up and taking down displays, opening and closing cash registers, and securing the store, ensuring that all tasks were completed in a timely and efficient manner.
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Education
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2019 - 2021
University of Houston
Bachelor of Science - BS, Psychology -
2023 - 2023
General Assembly
User Experience Design Immersive (UXDI) -
2017 - 2019
Pierce College
Associate of Arts - AA
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