Learning and Development Manager

• Nov 2018 - Present

Learning and Development Business Partner

• Mar 2018 - Nov 2018

Learning and Development Consultant

• Jul 2012 - Feb 2018

•Design and develop appropriate training programsto lift the capability of the business •Seek alternate and appropriate facilitation methods for delivering training programs across the business •Implementation of Leadership Development Program across all levels of the business •Maintain and evolve Customer Service Program aimed at front line staff across several platforms •Map capability requirements for roles for roles across the business •Work with HR&OD team to support and drive major business change initiatives •Build and maintain relationship with external providers in sourcing and providing cost effective and high quality development solution to the business

Learning and Development Manager

• Jan 2010 - Jul 2012

• Implementation of training activities to all employees of the Sales and Service Centre of 12 different Asian Markets• Provision of training to new employees, as well as animating courses / provision of coaching for existing staff with a focus on Product, Upselling, Communication and Customer Experience related courses• Elaboration and validation of Training Programs to local needs• Development and implementation of new training programs in line with the new services offered by the Centre• Co-ordination between Supervisors, Management and Head Quarters for commercial and operational policies• Linking Pin for various projects and key player with the interaction between IT experts, Sales Managers, Call Centre Managers, and Product Managers• Implementation of individual management / leadership training plans at a Supervisor Level• Quality monitoring and assurance demonstrating a solid investment towards the results of the business• Translations and Proof Reading for E-learning Courses from French to English• Evaluations and Testing of E-Learning Courses• Facilitation of ad-hoc Trainings in other Asian Cities for both internal clients (Bangkok, and Tokyo) and also external clients (International Airline Services Manila)• Regular travel to France for conferences and trainings on new products / tools• Co-ordination of Certificate III, Customer Contact Traineeship program

Trainer

• Nov 2006 - Dec 2009

• Implementation of training activities to all employees of the Sales and Service Centre of 9 different Asian Markets• Responsible for facilitation of Training Programs developed by AF Head Quarters• Regular communication and travel to Paris in order to update local needs in terms of technical and soft skills training• Management of training room and equipment• Regular travel to France for conferences and trainings on new products / tools

Supervisor

• Jan 2006 - Nov 2006

• Responsible for Australian and Singapore Markets, motivation of team, technical enquiries, resolution of complex cases, achievement of market and Centre goals• Direct liason with Markets to ensure communication lines remain free flowing• Supervision of French Speakers Team for Human Resource Issues• Provision of training and development of staff• Daily and monthly updates of market and Centre information and statistics• Rostering of French speakers to ensure efficiency of Centre operations