Experience

Canberra Institute of Technology

• Australia
• Higher Education
• 400 - 500 Employee

• ICT CIT Infrastructure Support Officer

  • Jul 2013 - Present



BELCONNEN HIGH SCHOOL

• Australia
• Education Management
• 1 - 100 Employee

• IT Administrator

  • Oct 2012 - Jul 2013

  windows Server 2012r2 and windows xp/7 PC configuration & maintenance. packaging & deployment. AD dumps and maintenance, image creation. installation of server side applications and deployment of accompanying client side applications. Group policy Management. windows Server 2012r2 and windows xp/7 PC configuration & maintenance. packaging & deployment. AD dumps and maintenance, image creation. installation of server side applications and deployment of accompanying client side applications. Group policy Management.



Stromlo high school

• IT Administrator

  • Jul 2012 - Jul 2013

  windows Server 2012r2 and windows xp/7 PC configuration & maintenance. packaging & deployment. AD dumps and maintenance, image creation. Group policy Management. windows Server 2012r2 and windows xp/7 PC configuration & maintenance. packaging & deployment. AD dumps and maintenance, image creation. Group policy Management.



Shared Services ICT

• Service Desk Officer - Trainee

  • Jan 2011 - Jul 2012

  This position included being a Service Desk Officer (SDO) and a member of the School Support Teams (SSTs). As an SDO I was answering phones and doing first level troubleshooting on PC related issues, but would also have to identify network wide issues and escalate jobs to the correct teams, while creating workarounds where possible. As a member of SSTs I would go onsite to troubleshoot issues that could not be fixed by the desk, including: Issues with PC's that could not be remoted into, where the client could not be talked through a complex task. Assisting with new PC Rollouts Writing Scripts Server work as below: Windows Server 2012r2 builds, configuration & maintenance. packaging & deployment. AD dumps and maintenance, image creation. Installation of server side applications and accompanying client side applications. Group policy Management.