Associate Product Manager

• Apr 2023 - Present

Delivery Coordinator

• Jul 2022 - Apr 2023

- Works with stakeholders to elicit, understand, analyze, document, refine and communicate requirements so that business and/or technical delivery teams can execute effective solutions.- Provides consultative support to Product teams during deep-dive discovery and refinement.- Works with data to uncover relevant trends that can enhance the requirements build for any given product opportunity.- Facilitates gathering and documenting requirements for project and product implementations.- During implementation, serves as the Agile lead and first line of escalation for the development team.- Analyze needs of actual and potential users and customer to identify optimal solutions.- Translates artifacts from product discovery process into software requirements that can be executed by our development teams. Show less

Account Coordinator

• Jul 2018 - Jul 2022

- Provided exceptional customer service while also troubleshooting errors for end-users.- Diagnosed issues and identified solutions via email and incoming calls to foster relationships with clients.- Tracked and analyzed relevant metric data trends to find new and improved solutions for our clients.

Training Track Specialist/New Hire Lead

• Nov 2020 - Jan 2022

- Tracked and analyzed Slack data to uncover knowledge gaps of new team members. - Collaborated with the Training Team on projects that would result in new and improved work instruction resources. - Responsible for designing, communicating, and overseeing various projects that included mock-ups, work instructions and alignments for our team of 300+ employees.

Knowledge Management Stretch Delegate

• Aug 2021 - Oct 2021

- Conducted qualitative and quantitative research initiatives that fueled a new and improved work instruction resource supporting 300+ employees. - Restructured the knowledge architecture for work instruction resources.- Analyzed the actual needs of the team to identify optimal solutions for documented resource pain points.

Team Lead

• Nov 2020 - Feb 2021

- Took initiative to design and facilitate all training, on-boarding and work instruction content for the team. - Lead and organized meetings with internal stakeholders to collaborate on solutions for our clients and product users.- Utilized meetings that lead to ideas that would go on to create solutions on improving end-user experience.- Onboarded 20 team members and 2 leaders to the team.

Shadow & Simulation Team

• Dec 2019 - Nov 2020

- Served as a simulator operator to conduct simulations/role playing with new team members.- Provided immediate feedback to team members, allowing them to hone their mastery. - Assisted in guiding new team members through day-to-day work while directing them to available resources. - Created tailored reference documents and miscellaneous content to cater to individual learning styles.

IT Fellow

• Apr 2018 - Jul 2018

- 16-week project-based internship, creating a scheduling web-based application for Washington Prime Group - 1000+ hours in leadership and technical development in an agile environment - Team-appointed UI/UX Designer and Business Analyst - Core technical skills training in JavaScript, HTML, CSS, C#, and SQL - 16-week project-based internship, creating a scheduling web-based application for Washington Prime Group - 1000+ hours in leadership and technical development in an agile environment - Team-appointed UI/UX Designer and Business Analyst - Core technical skills training in JavaScript, HTML, CSS, C#, and SQL

Server

• Aug 2016 - Apr 2018

- Delivered exceptional, friendly, and fast service - Worked with individual servers to improve performance - Delivered exceptional, friendly, and fast service - Worked with individual servers to improve performance

Bank Teller

• Jul 2015 - Mar 2017

- Responsible for handling customer financial transactions accurately with excellent customer service - Balanced cash drawer/vault daily, accurately and efficiently - Responsible for handling customer financial transactions accurately with excellent customer service - Balanced cash drawer/vault daily, accurately and efficiently

Team Lead

• Dec 2014 - Aug 2016

- Assisted with daily activities such as meal preparation, personal hygiene, shopping, cleaning, and medication administration. - Facilitated the working relationships between employers and individuals served, and support community involvement by accompanying them on outings, or providing transportation to work or other activities. - Worked closely with our clinical staff to support the therapeutic and behavioral plans in place. - Assisted with daily activities such as meal preparation, personal hygiene, shopping, cleaning, and medication administration. - Facilitated the working relationships between employers and individuals served, and support community involvement by accompanying them on outings, or providing transportation to work or other activities. - Worked closely with our clinical staff to support the therapeutic and behavioral plans in place.