Experience

Valet Living

• United States
• Real Estate
• 700 & Above Employee

• Waste Management Specialist

  • Jun 2022 - Present



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Information Services Analyst

  • Nov 2018 - Mar 2021

  I am the first line of support for customers with Google Project Fi carrier serviceAssist customers with activating phone serviceTroubleshoot cell service and supported Project Fi devices/servicesManage and update billing information with customerIntroduce and explain Google Fi to Customers First face of Google Fi services and informing projected customers why Fi would be a great fit for their needs

• Technical Support Representative

  • May 2018 - Nov 2018

  Troubleshoot devices and issues specific to Google Fi services and supported devices of Android and iOSManage and update customer’s billing informationStaying up to date with Google trainings and Google specific device knowledge and trainings



ACT

• United States
• Education Administration Programs
• 700 & Above Employee

• Customer Care Representative

  • Mar 2017 - Jan 2018

  Rectify issues with college not receiving ACT scores Resolving payment and billing issues Made reasonable procedure exceptions to accommodate unusual customer requests Collected customer feedback and made process changes to exceed customer satisfaction goals. Use programs such Oracle, e-business, SAP, touch base with Salesforce Rectify issues with college not receiving ACT scores Resolving payment and billing issues Made reasonable procedure exceptions to accommodate unusual customer requests Collected customer feedback and made process changes to exceed customer satisfaction goals. Use programs such Oracle, e-business, SAP, touch base with Salesforce



Prairie hills assisted living

• Tipton, Iowa

• Resident specialist

  • Nov 2016 - Feb 2017

  Observed and documented patient status and reported patient complaints to the case managers Read and recorded temperature, pulse and respiration Cleaned and organized patients’ living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Observed and documented patient status and reported patient complaints to the case managers Read and recorded temperature, pulse and respiration Cleaned and organized patients’ living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.



Array BioPharma Inc.

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Help Desk Specialist

  • Nov 2015 - Jun 2016

  First line of technical support Escalate tickets and assign said tickets to appropriate departments Set up WebEx and GlowPoint presentations and video conferences Provided base level IT support to company personnel. Informed customers about issue resolution progress. Issued license codes to new and existing customers. First line of technical support Escalate tickets and assign said tickets to appropriate departments Set up WebEx and GlowPoint presentations and video conferences Provided base level IT support to company personnel. Informed customers about issue resolution progress. Issued license codes to new and existing customers.



Comcast Technology Solutions

• United States
• Broadcast Media Production and Distribution
• 400 - 500 Employee

• Master Control Operator

  • Apr 2015 - Sep 2015

  Monitor episodes and segments for Ovation, TV1, Aspire, UP and Pixl TV networks 3 hours ahead of time Made sure ads, MPKs and lower thirds show up on Realtime Television when they're supposed to Verified product placements in web scheduler Managed all closed-captioning orders for shows. Monitor episodes and segments for Ovation, TV1, Aspire, UP and Pixl TV networks 3 hours ahead of time Made sure ads, MPKs and lower thirds show up on Realtime Television when they're supposed to Verified product placements in web scheduler Managed all closed-captioning orders for shows.



Photobucket

• Technology, Information and Internet
• 1 - 100 Employee

• Content Moderator

  • Apr 2014 - Nov 2014

  Moderated uploaded content to Photobucket.com Curated content uploaded. Did Keyword searches on Google for illegal and content again our TOS and removed it from our site and Google. Moderated uploaded content to Photobucket.com Curated content uploaded. Did Keyword searches on Google for illegal and content again our TOS and removed it from our site and Google.



ICS of Colorado

• Private Investigator Intern

  • Jul 2012 - Nov 2014

  Perform IP and Email tracing duties for clients of the Company Perform IP and Email tracing duties for clients of the Company



US Legal Support

• Denver, CO

• Associate Forensic Analyst

  • Oct 2013 - Mar 2014

  Handle evidence. combine computer science background with forensic skills to recover information from computers and storage devices Use chain of custody to retrieve evidence and to extract evidence. Work with Senior forensic Analyst on high profile cases. Analyzed data, reports and forensic evidence Researched and reviewed case files and gathered information Analyzed and evaluated information Collaborated with legal staff, the Attorney General’s office and other law enforcement agencies Show less



Photobucket

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Tech

  • Jul 2012 - Dec 2013

  Providing email support for the Photobucket site and apps via Zendesk. Manage technical escalations with the Quality Assurance and Developments teams, resulting in a timely resolution for the user. Attend team and product meetings to communicate user issues and requests to the appropriate teams. Demonstrated mastery of customer service call script within specified timeframes. Formulated and enforced Service Center policies, procedures and quality assurance measures. Performs Case management for Support Team. Show less



Arsenal Security Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Internet Security Analyst Subcontractor

  • Mar 2012 - Jun 2012

  Managed and implemented new firewalls leading to a reduction in successful system attacks. Performed Dictionary and Brute force attacks to decrypt encrypted systems to determine cause of security breach. Written forensic reports for clients detailing security breach findings. Gathered information from client’s hard drive to run through forensic software for analysis which allowed me to inform the client of security breaches. Some experience in Penetration Testing Managed and implemented new firewalls leading to a reduction in successful system attacks. Performed Dictionary and Brute force attacks to decrypt encrypted systems to determine cause of security breach. Written forensic reports for clients detailing security breach findings. Gathered information from client’s hard drive to run through forensic software for analysis which allowed me to inform the client of security breaches. Some experience in Penetration Testing



Fareway

• Ottumwa, IA

• Cashier

  • Mar 2010 - Feb 2012

  Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Operated cash register with proficiency. Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Operated cash register with proficiency.



Digital Forensics Club Indian Hills Community College

• Club President

  • Jun 2010 - May 2011

  Coordinated with other digital forensics companies to organize educational trips for the club Updated club on financial status allowing us to participate in educational forensic business trips Consulted with club members about fundraising ideas and opportunities for the club. Organized Community events to make the community aware our skills and performed public volunteering to set up mobile Amber Alerts. Attended weekly meetings with the college Board Attended Target Security in Minneapolis to get a feel for forensics/surveillance Show less



Family Foods (Pvt) Ltd

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Cashier

  • Jul 2008 - Aug 2009

  Performing clercial duties as well as maintaining face of the store. Performing clercial duties as well as maintaining face of the store.