Experience

Clegg Gifford & Co Ltd

• United Kingdom
• Insurance
• 100 - 200 Employee

• Multi Track Motor, EL/PL Claims Handler

  • Oct 2021 - Present

• Claims Team Leader

  • Oct 2018 - Oct 2021

  Team leader - leading a team of 8 handlers dealing with TPPD and personal injury claims



Tradex Insurance Services

• United Kingdom
• Insurance
• 1 - 100 Employee

• Credit Hire Team Leader

  • Dec 2015 - Oct 2018

• Validation Claims Handler

  • Dec 2014 - Dec 2015

  I am currently working within the validation team at Tradex Insurance, focusing specifically on credit hire claims. I will review files in order to validate the claim being made and decide whether they are to stay within the Validation Team for continued handling.

• Third Party Credit Hire Handler

  • Jul 2013 - Dec 2014

  I am currently handling third party credit hire claims, this includes monitoring the hire and dealing with third party repairs, total losses and negotiating hire rates.

• Fleet Liaison/Claim Handler

  • Feb 2009 - Jul 2013

  Over my time with Tradex I have worked in several positions within the claims team. When I first joined the company I took general enquiry calls for the own damage claims team, I then quickly moved to windscreen claims where I dealt with the claims themselves and had the opportunity to visit several windscreen companies and negotiate a price structure with the companies. I then moved on to the own damage claims team as a claims handler where I handled our own policy holder claims including repairs, total losses, thefts and fires. From there I then took over the fleet liaison role where I handled the fleet claims, invited renewals and liaised with our large fleet policy holders regarding their policies.



DNA Insurance

• Customer Services Motor Trade

  • May 2008 - Sep 2008

  At DNA I dealt with the customer service/admin side of Motor Trade policies. This included adding and removing vehicles, issuing policy documentation and contacting previous insurers and current insurers for policy information etc At DNA I dealt with the customer service/admin side of Motor Trade policies. This included adding and removing vehicles, issuing policy documentation and contacting previous insurers and current insurers for policy information etc



Hero İnsurance and Reasurance Broker

• Customer Services

  • Aug 2007 - May 2008

  At Hero we contacted customers who had searched for insurance through search engines and attempted to provide them with a quote over the phone. At Hero we contacted customers who had searched for insurance through search engines and attempted to provide them with a quote over the phone.