Lacey L.
Success & Technology Lead at Mission First Operations- Claim this Profile
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Topline Score
Bio
Andrea Harrington
At 18 years old Lacey was hired on by the company that I worked for; however, due to company policy, for several years I did not have the pleasure of working alongside her. Being her Mother, this could pose a conflict of interest. That said, from a distance I was able to watch her grow and achieve performance awards in other departments. Eventually she was tasked with a special project to streamline my team's work flow. I had a team of remote employees and our previous process was quite archaic. This presented a challenge for Lacey and she would not have wanted it any other way. Without any disrupt to our daily production goals, Lacey was able to quickly identify our needs. She utilized her research skills and created a test environment within SharePoint. Due to the team structure and the confidential data we worked, Lacey had to not only streamline process, but incorporate levels of security around the new work flow. Lacey was persistent and would overcome any obstacle that was presented. Ultimately she was able to develop a process to securely house new data, distribute work, and track metrics. Lacey was methodical in her testing of the new work flow and followed through with creating process documents in order for my team to successfully maneuver the new platform and process. Lacey's diligence and creativity had a positive impact; not only for my team, but for others that were challenged by having remote employees, keeping data secure and tracking metrics. Even if Lacey were not my daughter, I would recommend her as an individual who takes great pride in her work and is extremely driven. She has common sense beyond her years and is a wonderful example of a successful woman in business.
Mary Frederick, SHRM-CP
Lacey is an incredible person to work with. Her ability to multi task, accomplish her work load, and help anyone in need is remarkable. Lacey has been instrumental in developing a Share Point site, creating process documents, and developing a macro to simplify reports. Lacey is a team player who has been instrumental in guiding the team on a positive and uplifting path. In my many years I have never met or worked with such a well rounded person. It is a great joy to work with someone who is as dedicated and positive as Lacey is. She will be a great asset in whatever she decides to pursue.
Andrea Harrington
At 18 years old Lacey was hired on by the company that I worked for; however, due to company policy, for several years I did not have the pleasure of working alongside her. Being her Mother, this could pose a conflict of interest. That said, from a distance I was able to watch her grow and achieve performance awards in other departments. Eventually she was tasked with a special project to streamline my team's work flow. I had a team of remote employees and our previous process was quite archaic. This presented a challenge for Lacey and she would not have wanted it any other way. Without any disrupt to our daily production goals, Lacey was able to quickly identify our needs. She utilized her research skills and created a test environment within SharePoint. Due to the team structure and the confidential data we worked, Lacey had to not only streamline process, but incorporate levels of security around the new work flow. Lacey was persistent and would overcome any obstacle that was presented. Ultimately she was able to develop a process to securely house new data, distribute work, and track metrics. Lacey was methodical in her testing of the new work flow and followed through with creating process documents in order for my team to successfully maneuver the new platform and process. Lacey's diligence and creativity had a positive impact; not only for my team, but for others that were challenged by having remote employees, keeping data secure and tracking metrics. Even if Lacey were not my daughter, I would recommend her as an individual who takes great pride in her work and is extremely driven. She has common sense beyond her years and is a wonderful example of a successful woman in business.
Mary Frederick, SHRM-CP
Lacey is an incredible person to work with. Her ability to multi task, accomplish her work load, and help anyone in need is remarkable. Lacey has been instrumental in developing a Share Point site, creating process documents, and developing a macro to simplify reports. Lacey is a team player who has been instrumental in guiding the team on a positive and uplifting path. In my many years I have never met or worked with such a well rounded person. It is a great joy to work with someone who is as dedicated and positive as Lacey is. She will be a great asset in whatever she decides to pursue.
Andrea Harrington
At 18 years old Lacey was hired on by the company that I worked for; however, due to company policy, for several years I did not have the pleasure of working alongside her. Being her Mother, this could pose a conflict of interest. That said, from a distance I was able to watch her grow and achieve performance awards in other departments. Eventually she was tasked with a special project to streamline my team's work flow. I had a team of remote employees and our previous process was quite archaic. This presented a challenge for Lacey and she would not have wanted it any other way. Without any disrupt to our daily production goals, Lacey was able to quickly identify our needs. She utilized her research skills and created a test environment within SharePoint. Due to the team structure and the confidential data we worked, Lacey had to not only streamline process, but incorporate levels of security around the new work flow. Lacey was persistent and would overcome any obstacle that was presented. Ultimately she was able to develop a process to securely house new data, distribute work, and track metrics. Lacey was methodical in her testing of the new work flow and followed through with creating process documents in order for my team to successfully maneuver the new platform and process. Lacey's diligence and creativity had a positive impact; not only for my team, but for others that were challenged by having remote employees, keeping data secure and tracking metrics. Even if Lacey were not my daughter, I would recommend her as an individual who takes great pride in her work and is extremely driven. She has common sense beyond her years and is a wonderful example of a successful woman in business.
Mary Frederick, SHRM-CP
Lacey is an incredible person to work with. Her ability to multi task, accomplish her work load, and help anyone in need is remarkable. Lacey has been instrumental in developing a Share Point site, creating process documents, and developing a macro to simplify reports. Lacey is a team player who has been instrumental in guiding the team on a positive and uplifting path. In my many years I have never met or worked with such a well rounded person. It is a great joy to work with someone who is as dedicated and positive as Lacey is. She will be a great asset in whatever she decides to pursue.
Andrea Harrington
At 18 years old Lacey was hired on by the company that I worked for; however, due to company policy, for several years I did not have the pleasure of working alongside her. Being her Mother, this could pose a conflict of interest. That said, from a distance I was able to watch her grow and achieve performance awards in other departments. Eventually she was tasked with a special project to streamline my team's work flow. I had a team of remote employees and our previous process was quite archaic. This presented a challenge for Lacey and she would not have wanted it any other way. Without any disrupt to our daily production goals, Lacey was able to quickly identify our needs. She utilized her research skills and created a test environment within SharePoint. Due to the team structure and the confidential data we worked, Lacey had to not only streamline process, but incorporate levels of security around the new work flow. Lacey was persistent and would overcome any obstacle that was presented. Ultimately she was able to develop a process to securely house new data, distribute work, and track metrics. Lacey was methodical in her testing of the new work flow and followed through with creating process documents in order for my team to successfully maneuver the new platform and process. Lacey's diligence and creativity had a positive impact; not only for my team, but for others that were challenged by having remote employees, keeping data secure and tracking metrics. Even if Lacey were not my daughter, I would recommend her as an individual who takes great pride in her work and is extremely driven. She has common sense beyond her years and is a wonderful example of a successful woman in business.
Mary Frederick, SHRM-CP
Lacey is an incredible person to work with. Her ability to multi task, accomplish her work load, and help anyone in need is remarkable. Lacey has been instrumental in developing a Share Point site, creating process documents, and developing a macro to simplify reports. Lacey is a team player who has been instrumental in guiding the team on a positive and uplifting path. In my many years I have never met or worked with such a well rounded person. It is a great joy to work with someone who is as dedicated and positive as Lacey is. She will be a great asset in whatever she decides to pursue.
Credentials
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Asana Ambassador
AsanaJun, 2023- Sep, 2024 -
Gusto Payroll Certification
GustoJun, 2023- Sep, 2024
Experience
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Mission First Operations
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United States
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Financial Services
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1 - 100 Employee
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Success & Technology Lead
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Jan 2023 - Present
In onboarding new clients, I help them to understand and implement our products and services, provide overview software guidance as needed, and walk them through each step until they are fully onboarded. I managing payroll for many clients, primarily in Gusto. I conduct research to identify ways to improve our products and services, and aid to equip our teams with a clear understanding of any new or changing software.
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Client Success Manager
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Sep 2018 - Oct 2023
Mission First Operations is dedicated to helping non-profit companies by managing their finances through expense management, financial advice, addressing employee compliance, as well as insurance, credit card, and payroll management. We are dedicated to handling accounting and operations for non-profits so that they can focus on their mission.
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Founder and Head Writer
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May 2018 - Jun 2020
During my time in the Praxis program, I created my personal website and completed a thirty-day blog post challenge. This website is now my outlet to show what I am learning. By doing this, I am "learning out loud" which helps me understand the new information more deeply. During my time in the Praxis program, I created my personal website and completed a thirty-day blog post challenge. This website is now my outlet to show what I am learning. By doing this, I am "learning out loud" which helps me understand the new information more deeply.
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Founder and Head Writer
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Mar 2016 - Feb 2019
TheWhimsyReader.com is a website that publishes blogs about unique and interesting activities. I founded The Whimsy Reader in the early part of 2016 and began writing about my experience with building my own tiny house and my search for all things whimsical. I showcase many activities that others can realistically do, even as a beginner, and encourage readers to try these new amazing things such as hula hoop dancing. I have learned and written about acrobatic yoga, paint fights,… Show more TheWhimsyReader.com is a website that publishes blogs about unique and interesting activities. I founded The Whimsy Reader in the early part of 2016 and began writing about my experience with building my own tiny house and my search for all things whimsical. I showcase many activities that others can realistically do, even as a beginner, and encourage readers to try these new amazing things such as hula hoop dancing. I have learned and written about acrobatic yoga, paint fights, making stilts, tiny houses, and changing the perspective on what playing is. I have been collecting a large list of topics to write about and expect to continue to build my blog for years to come. This process helped me understand setting up and building a website in more depth. I utilized Bluehost, Divi Builder, and NameCheap to create my website. Early 2018, I decided to completely reconfigure my website and learned even more about layout and design of websites and how to make them more appealing. Show less TheWhimsyReader.com is a website that publishes blogs about unique and interesting activities. I founded The Whimsy Reader in the early part of 2016 and began writing about my experience with building my own tiny house and my search for all things whimsical. I showcase many activities that others can realistically do, even as a beginner, and encourage readers to try these new amazing things such as hula hoop dancing. I have learned and written about acrobatic yoga, paint fights,… Show more TheWhimsyReader.com is a website that publishes blogs about unique and interesting activities. I founded The Whimsy Reader in the early part of 2016 and began writing about my experience with building my own tiny house and my search for all things whimsical. I showcase many activities that others can realistically do, even as a beginner, and encourage readers to try these new amazing things such as hula hoop dancing. I have learned and written about acrobatic yoga, paint fights, making stilts, tiny houses, and changing the perspective on what playing is. I have been collecting a large list of topics to write about and expect to continue to build my blog for years to come. This process helped me understand setting up and building a website in more depth. I utilized Bluehost, Divi Builder, and NameCheap to create my website. Early 2018, I decided to completely reconfigure my website and learned even more about layout and design of websites and how to make them more appealing. Show less
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Crash
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United Kingdom
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1 - 100 Employee
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Founding Crasher
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2019 - 2019
Crash is a career launch platform that helps you discover your professional interests, build a strong profile to showcase your talent, and launch into the best early career opportunities. As a Founding Crasher, I was able to assist with initial testing of the Crash platform. I was so glad to be able to work with the Crash team and help boost up such an amazing company. Crash is a career launch platform that helps you discover your professional interests, build a strong profile to showcase your talent, and launch into the best early career opportunities. As a Founding Crasher, I was able to assist with initial testing of the Crash platform. I was so glad to be able to work with the Crash team and help boost up such an amazing company.
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Assurant Field Asset Services
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United States
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Real Estate
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Operations Analyst
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Aug 2016 - Sep 2018
Assurant is an insurance company that gained Field Asset Services in late 2013. This benefits the risk management branch of Assurant, Mortgage Solutions. Field Asset Services then turned into Assurant Field Services which is a property preservation company. We repair and preserve foreclosed homes for banks. Assurant Field Servies maintains these properties until they are ready for resale. When banks send us new assets to manage, I set up these properties in our company system. At this… Show more Assurant is an insurance company that gained Field Asset Services in late 2013. This benefits the risk management branch of Assurant, Mortgage Solutions. Field Asset Services then turned into Assurant Field Services which is a property preservation company. We repair and preserve foreclosed homes for banks. Assurant Field Servies maintains these properties until they are ready for resale. When banks send us new assets to manage, I set up these properties in our company system. At this time, the clients usually request cleaning services, trash removal and bids for home repairs. I create these in our system and notify the teams that will be working these orders or bids. Outside of setting items up, I handle reports to ensure the properties and services are correctly updated based on new data. While reviewing reports, I create excel macros to automate them if possible. I first extract the data from client websites or internal reporting systems, then use macros, or manually work these reports. An example of system updates is when I pull report shows the property types such as a condo or single family home. Condos often don't need lawn cuts, but most single-family homes have yards that should be mowed by our company. With this report, I can update the correct assets to condos in our system and prevent unnecessary service orders on properties without a lawn. Some reports I run are for management to view total order volume and rate of order completion. In cases like this, I have utilized pivot tables and certain functions in excel. This helps provide a quick view of the data to save time for managers. In 2017, our team gained seven offshore workers. I was in charge of their training plan and being their main contact. I scheduled daily meetings for various reports and moderated sessions where other teammates trained. I wrote over thirty process documents and instructed the new employees on over fifty percent of my reports through screen-sharing and group calls. Show less Assurant is an insurance company that gained Field Asset Services in late 2013. This benefits the risk management branch of Assurant, Mortgage Solutions. Field Asset Services then turned into Assurant Field Services which is a property preservation company. We repair and preserve foreclosed homes for banks. Assurant Field Servies maintains these properties until they are ready for resale. When banks send us new assets to manage, I set up these properties in our company system. At this… Show more Assurant is an insurance company that gained Field Asset Services in late 2013. This benefits the risk management branch of Assurant, Mortgage Solutions. Field Asset Services then turned into Assurant Field Services which is a property preservation company. We repair and preserve foreclosed homes for banks. Assurant Field Servies maintains these properties until they are ready for resale. When banks send us new assets to manage, I set up these properties in our company system. At this time, the clients usually request cleaning services, trash removal and bids for home repairs. I create these in our system and notify the teams that will be working these orders or bids. Outside of setting items up, I handle reports to ensure the properties and services are correctly updated based on new data. While reviewing reports, I create excel macros to automate them if possible. I first extract the data from client websites or internal reporting systems, then use macros, or manually work these reports. An example of system updates is when I pull report shows the property types such as a condo or single family home. Condos often don't need lawn cuts, but most single-family homes have yards that should be mowed by our company. With this report, I can update the correct assets to condos in our system and prevent unnecessary service orders on properties without a lawn. Some reports I run are for management to view total order volume and rate of order completion. In cases like this, I have utilized pivot tables and certain functions in excel. This helps provide a quick view of the data to save time for managers. In 2017, our team gained seven offshore workers. I was in charge of their training plan and being their main contact. I scheduled daily meetings for various reports and moderated sessions where other teammates trained. I wrote over thirty process documents and instructed the new employees on over fifty percent of my reports through screen-sharing and group calls. Show less
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Wedding Photographers Assistant
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Aug 2016 - Nov 2016
PPD Studios is an Austin-based photography company that is owned by a wonderful husband and wife duo. Though they provide a variety of services, they are primarily wedding photographers. I worked alongside the owners as an assistant during weddings, ensuring the comfort of clients and aiding in capturing many of the most beautiful moments of their big day. Upon arrival to the venue, I would set up the lighting, program flash timers, then collect my portable lights and extra… Show more PPD Studios is an Austin-based photography company that is owned by a wonderful husband and wife duo. Though they provide a variety of services, they are primarily wedding photographers. I worked alongside the owners as an assistant during weddings, ensuring the comfort of clients and aiding in capturing many of the most beautiful moments of their big day. Upon arrival to the venue, I would set up the lighting, program flash timers, then collect my portable lights and extra equipment. Prior to the ceremony, I helped the brides with their "getting ready" pictures and carried any camera accessories the owners may need while taking the pre-ceremony photos. I gathered the wedding bands, flowers, shoes and other important items to be shot separately and returned them in a favorable timeframe. Once the service was done, the owners and I would go to a more quiet area with the newlyweds to get their photos taken together. I would maneuver the travel light and provide feedback on poses and locations to help the photographers to generate additional ideas. Show less PPD Studios is an Austin-based photography company that is owned by a wonderful husband and wife duo. Though they provide a variety of services, they are primarily wedding photographers. I worked alongside the owners as an assistant during weddings, ensuring the comfort of clients and aiding in capturing many of the most beautiful moments of their big day. Upon arrival to the venue, I would set up the lighting, program flash timers, then collect my portable lights and extra… Show more PPD Studios is an Austin-based photography company that is owned by a wonderful husband and wife duo. Though they provide a variety of services, they are primarily wedding photographers. I worked alongside the owners as an assistant during weddings, ensuring the comfort of clients and aiding in capturing many of the most beautiful moments of their big day. Upon arrival to the venue, I would set up the lighting, program flash timers, then collect my portable lights and extra equipment. Prior to the ceremony, I helped the brides with their "getting ready" pictures and carried any camera accessories the owners may need while taking the pre-ceremony photos. I gathered the wedding bands, flowers, shoes and other important items to be shot separately and returned them in a favorable timeframe. Once the service was done, the owners and I would go to a more quiet area with the newlyweds to get their photos taken together. I would maneuver the travel light and provide feedback on poses and locations to help the photographers to generate additional ideas. Show less
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Assurant Field Services
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United States
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Real Estate
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Quality Control Coordinator
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Oct 2013 - Aug 2016
Assurant Field Services is a property preservation company that manages, repairs and preserves foreclosed homes, owned by the banks. These services are provided until the property is ready for resale. In Quality Control, I primarily justified payments for jobs completed and ensured that supporting photographic proof was available to our clients. I prevented additional company cost by looking for potential safety hazards in the asset photos, even when they did not pertain to the services… Show more Assurant Field Services is a property preservation company that manages, repairs and preserves foreclosed homes, owned by the banks. These services are provided until the property is ready for resale. In Quality Control, I primarily justified payments for jobs completed and ensured that supporting photographic proof was available to our clients. I prevented additional company cost by looking for potential safety hazards in the asset photos, even when they did not pertain to the services completed on the order. I examined images of the property preservation services done on our foreclosed homes to ensure it was completed to client satisfaction and bid specifications. Throughout the day, I would process thousands of dollars in preservation work, while also maintaining my daily metrics. I would count multiple cubic yards of debris being removed from the property to confirm the contractor payment was justified. I regularly researched the assets through the company database to verify pricing, service history, and access to the property. When services were not completed to expectation, I would contact the contractor and ask them to provide more information and photographs. In some cases, they were unsettled that their work was being questioned, but I discussed the situation with them and settled many disputes calmly. This enabled me to build a good rapport with these contractors and in turn, quicker response times and information updates. Show less Assurant Field Services is a property preservation company that manages, repairs and preserves foreclosed homes, owned by the banks. These services are provided until the property is ready for resale. In Quality Control, I primarily justified payments for jobs completed and ensured that supporting photographic proof was available to our clients. I prevented additional company cost by looking for potential safety hazards in the asset photos, even when they did not pertain to the services… Show more Assurant Field Services is a property preservation company that manages, repairs and preserves foreclosed homes, owned by the banks. These services are provided until the property is ready for resale. In Quality Control, I primarily justified payments for jobs completed and ensured that supporting photographic proof was available to our clients. I prevented additional company cost by looking for potential safety hazards in the asset photos, even when they did not pertain to the services completed on the order. I examined images of the property preservation services done on our foreclosed homes to ensure it was completed to client satisfaction and bid specifications. Throughout the day, I would process thousands of dollars in preservation work, while also maintaining my daily metrics. I would count multiple cubic yards of debris being removed from the property to confirm the contractor payment was justified. I regularly researched the assets through the company database to verify pricing, service history, and access to the property. When services were not completed to expectation, I would contact the contractor and ask them to provide more information and photographs. In some cases, they were unsettled that their work was being questioned, but I discussed the situation with them and settled many disputes calmly. This enabled me to build a good rapport with these contractors and in turn, quicker response times and information updates. Show less
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Field Asset Services
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United States
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Real Estate
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Property Manager
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Jun 2011 - Oct 2013
Field Asset Services was a property preservation company that managed foreclosed homes for banks. This includes lawn care, cleaning services and bids for higher-value work. The services provided enabled our clients to maintain their assets while allowing time for resale. I maintained daily contact directly with my assigned client to keep them happy with our services, assisted in generating funds via client bid approvals and was the primary contact to help address any issues that arose… Show more Field Asset Services was a property preservation company that managed foreclosed homes for banks. This includes lawn care, cleaning services and bids for higher-value work. The services provided enabled our clients to maintain their assets while allowing time for resale. I maintained daily contact directly with my assigned client to keep them happy with our services, assisted in generating funds via client bid approvals and was the primary contact to help address any issues that arose with properties assigned to me. I managed a nationwide portfolio of foreclosed houses and provided the clients with daily updates and reports of completed work. I would regularly be in contact with real estate agents to verify access into properties and the sale status' of the homes; as well as frequent calls and e-mails with our field contractors for work status updates. I collected property data through the use of Microsoft Excel and trained new team members on these same reports. Once the records were collected, the information would be submitted to the company database to inform other teams of the job status. I worked directly with the clients to assess when bids were needed for any additional work such as replacing roof shingles and landscaping. I then wrote the bids and submitted them through separate client systems for their convenience. Show less Field Asset Services was a property preservation company that managed foreclosed homes for banks. This includes lawn care, cleaning services and bids for higher-value work. The services provided enabled our clients to maintain their assets while allowing time for resale. I maintained daily contact directly with my assigned client to keep them happy with our services, assisted in generating funds via client bid approvals and was the primary contact to help address any issues that arose… Show more Field Asset Services was a property preservation company that managed foreclosed homes for banks. This includes lawn care, cleaning services and bids for higher-value work. The services provided enabled our clients to maintain their assets while allowing time for resale. I maintained daily contact directly with my assigned client to keep them happy with our services, assisted in generating funds via client bid approvals and was the primary contact to help address any issues that arose with properties assigned to me. I managed a nationwide portfolio of foreclosed houses and provided the clients with daily updates and reports of completed work. I would regularly be in contact with real estate agents to verify access into properties and the sale status' of the homes; as well as frequent calls and e-mails with our field contractors for work status updates. I collected property data through the use of Microsoft Excel and trained new team members on these same reports. Once the records were collected, the information would be submitted to the company database to inform other teams of the job status. I worked directly with the clients to assess when bids were needed for any additional work such as replacing roof shingles and landscaping. I then wrote the bids and submitted them through separate client systems for their convenience. Show less
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Jersey Mike's Subs
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United States
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Restaurants
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700 & Above Employee
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Sandwich Artist and Cashier
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Sep 2008 - Apr 2010
Jersey Mike's Subs is a countrywide sandwich shop that has over 1,000 franchise locations. With a great menu and a laid-back ambiance, it's a great spot to grab a bite. I provided patrons with a great attitude, nice environment, and delicious food. I began each shift preparing the vegetables and meats for the sandwich assembly line while following all proper food handling safety procedures. I tidied the lobby area frequently and was sure to address customer concerns or requests promptly… Show more Jersey Mike's Subs is a countrywide sandwich shop that has over 1,000 franchise locations. With a great menu and a laid-back ambiance, it's a great spot to grab a bite. I provided patrons with a great attitude, nice environment, and delicious food. I began each shift preparing the vegetables and meats for the sandwich assembly line while following all proper food handling safety procedures. I tidied the lobby area frequently and was sure to address customer concerns or requests promptly and happily. Being homeschooled allowed me to work early shifts and gain experience with the high-volume, fast-paced lunch hours. I handled cash and credit transactions swiftly and accurately while using the touch screen register and addressed phone-in orders. All while keeping a smile on my face and delivering a gleeful "Welcome, to Jersey Mike's" to entering customers. Show less Jersey Mike's Subs is a countrywide sandwich shop that has over 1,000 franchise locations. With a great menu and a laid-back ambiance, it's a great spot to grab a bite. I provided patrons with a great attitude, nice environment, and delicious food. I began each shift preparing the vegetables and meats for the sandwich assembly line while following all proper food handling safety procedures. I tidied the lobby area frequently and was sure to address customer concerns or requests promptly… Show more Jersey Mike's Subs is a countrywide sandwich shop that has over 1,000 franchise locations. With a great menu and a laid-back ambiance, it's a great spot to grab a bite. I provided patrons with a great attitude, nice environment, and delicious food. I began each shift preparing the vegetables and meats for the sandwich assembly line while following all proper food handling safety procedures. I tidied the lobby area frequently and was sure to address customer concerns or requests promptly and happily. Being homeschooled allowed me to work early shifts and gain experience with the high-volume, fast-paced lunch hours. I handled cash and credit transactions swiftly and accurately while using the touch screen register and addressed phone-in orders. All while keeping a smile on my face and delivering a gleeful "Welcome, to Jersey Mike's" to entering customers. Show less
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Education
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2018 - 2019
Discover Praxis
Startup Apprenticeship, Entrepeneurship, Praxis Alumna -
1999 - 2011
Harrington Inspire Academy
Homeschool / High School Diploma, Kindergarten through 12th Grade
Community
