Lacei Torgerson

Licensed Insurance Agent/Field Underwriter at American Senior Benefits
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Contact Information
us****@****om
(386) 825-5501
Location
North Salt Lake, Utah, United States, US

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Experience

    • United States
    • Insurance
    • 400 - 500 Employee
    • Licensed Insurance Agent/Field Underwriter
      • Sep 2019 - Present

    • Director of Admissions
      • May 2018 - Feb 2019

      Exceeded enrollment goals with an increase of 23% year over year. Increased start rate from 63% to 74% by implementing regularly scheduled events for all applicants. Hired, trained, and retained a new team of 8 Admissions Consultants and Support Coordinators. Served on the executive committee, which required multi-departmental goal setting, strategic planning and follow through to better the experience of staff, faculty and students. Chaired several committees on campus including, but not limited to, campus safety, semester one student experience, orientation and graduation. Show less

    • Higher Education
    • 700 & Above Employee
    • Interim Senior Director of Admissions
      • Aug 2017 - Apr 2018

      Established, foretasted, communicated and achieved new student and returning student plans for two campuses year over year on an average of 13%; San Francisco, 7%, Salt Lake City, 45%. Oversaw the hiring of all admissions staff, maintained staffing plans, and directed the training and development with all new hire and veteran admissions representatives. Served as a member of both campuses’ executive committees, which was comprised of senior leadership from all departments to ensure campus initiatives were being met in respective areas. Responsible for strategic distribution and conversion of inquiries as well as monitoring inquiry source results for cost effectiveness and future campus marketing initiatives. Show less

    • Senior Director of Admissions
      • Mar 2016 - Apr 2018

      Established, foretasted, communicated and achieved new student and returning student plans for two campuses year over year on an average of 13%; San Francisco, 7%, Salt Lake City, 45%. Oversaw the hiring of all admissions staff, maintained staffing plans, and directed the training and development with all new hire and veteran admissions representatives. Served as a member of both campuses’ executive committees, which was comprised of senior leadership from all departments to ensure campus initiatives were being met in respective areas. Responsible for strategic distribution and conversion of inquiries as well as monitoring inquiry source results for cost effectiveness and future campus marketing initiatives. Show less

    • Senior/Master Director of Admissions
      • Dec 2012 - Mar 2016

      Ensured student success through focused, intentional activities that allow prospective students the opportunities to feel confident in their decision to continue their education. Managed teams of up to 9 advisers what I worked with on a daily basis training, coaching and observing all touch-points of the enrollment process to ensure service standards, compliance expectations and company mission and values were being upheld. Worked closely with the Academic and Financial Aid department to coordinate timely transcript reviews and approvals, as well as putting together financial plans that would meet the students' needs. Show less

    • Director of Admissions and Channel Recruitment
      • Mar 2011 - Nov 2012

      Driving results by utilizing a pace-setting management style to identify and communicate data points and timelines in undergraduate, graduate and channel recruitment activities. Utilizing the data from past performance and current target objectives allowed the Portland campus to be no. 2 of 100 campuses in year over year recruitment outcomes. Driving results by utilizing a pace-setting management style to identify and communicate data points and timelines in undergraduate, graduate and channel recruitment activities. Utilizing the data from past performance and current target objectives allowed the Portland campus to be no. 2 of 100 campuses in year over year recruitment outcomes.

    • United States
    • Higher Education
    • 100 - 200 Employee
    • Director of Admissions
      • Jun 2006 - Mar 2011

      Ensuring student success through focused, intentional activities that allow prospective students the opportunities to feel confident in their decision to continue their education. I had a team of up to eight that I worked very closely with in regards to training in phone and student interview technique, how to be effective and persuasive to both internal and external customers, and doing so with a confident demeanor. Ensuring student success through focused, intentional activities that allow prospective students the opportunities to feel confident in their decision to continue their education. I had a team of up to eight that I worked very closely with in regards to training in phone and student interview technique, how to be effective and persuasive to both internal and external customers, and doing so with a confident demeanor.

Education

  • Northcentral University
    Master of Business Administration (M.B.A.), Business Administration and Management, General
    2013 - 2014
  • Weber State University
    Bachelor's Degree, Technical Sales
    2006 - 2008
  • Bridgerland Applied Technology College
    Utah Applied Technology College Certification, Fashion Merchandising and Retail Management
    2001 - 2003

Community

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