Experience

St. Clair County Regional Educational Service agency
• Public Relations and Communications Services
• 1 - 100 Employee
• SIS Applications Consultant

  • May 2022 - Present


Pregis

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Supervisor/National Services Manager

  • Feb 2018 - Jan 2021

  • Ensured departmental compliance of 4 Regional Services Representatives teams • Trained and implemented new policy, digital learning, and sales retention • Defined process of analyzing daily/weekly/monthly Engineered Foam deliverables • Strengthened relationships between service team and operations personnel across facilities • Enhanced service platform for a sales division with $85 million/year revenue goal • Attended cross-functional organization weekly team meetings while representing service division • Analyzed inventory balance and created weekly reporting for key stakeholders • Validate consistency within category management of inventory to ensure of top selling products • Used Gap Analysis to identify deficiencies in administration, training, service, and inventory • Manage top tier accounts; achieved assigned service KPI metrics and delivered WOW service • Chosen subject-matter expert for training, data analytics, SAP, and continuous improvement projects • Authored best practice for capturing customer concerns; achieved a 30% increase in visibility • Responsible for adoption and accurate policy deployment within brand categories • Supported field leadership, provided rapid response on customer inquiries • Carew certified in Dimensions of Communication and Professional Selling Show less



Rex Performance Products

• Senior Strategic Account Manager

  • Apr 2012 - Feb 2018

  • Key stakeholder of startup manufacturing organization • Increased annual sales growth of $2.5MM to $22MM • Responsible for marketing strategy; design and implement product selection and technical data sell sheets • Planned, prepared, and hosted trade show events resulting in 20% new client relationships • Administrative assistant and confidant for CEO/President • Implementated and aided in negotiation of pricing strategy • Part of cross function team responsible for product development • Studied operational aspects of manufacturing process; responded to customer technical inquiries • Overhauled and launched service model for enterprise • Recruited, hired, and retained top talent within organization • Data and order entry; assigned and monitored work assignments of service staff • Prepared agendas, recorded meeting notes, and presented daily/monthly/yearly sales and trend analysis Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Regional Assistant Sales Information Manager

  • Feb 2010 - Apr 2011

  • Maintained a supportive presence for 32 store Sales Information Managers and Inventory Managers• Managed productivity standards supporting a superior multi-channel sales experience • Delivered positive retention results; ranked #3 for store total sales and client retention in 2010• Corporate project member for improving quality, validity, and training experience of CRM• Drafted best practices; composed training and presentation for corporate web fulfillment policy • Created dynamic training experiences for store management and employees• Managed regional budget of $250,000 dollars• Supported store management team; hire and retain top talent within region• Motivated future Nordstrom Leaders to create inspired brand leadership Show less

• Sales Information Manager

  • Mar 2008 - Feb 2010

  • Awarded Sales Information Manager of the year 2010• Deployed formal and personal training sessions to onboard new hires• Established, trained, and implemented policy to reduce store shrinkage• Facilitated employee selling strategy trainings leading to enhanced client retention of 20%• Identified and formulated additional training materials to bolster educational opportunities • Appointed as champion lead for newly hired Sales Information Managers in MW Region• Servant leader, created an environment enthusiastic for delivering outstanding customer service• Leader in region; #1 store location with the largest decrease in dollar shrinkage and unit variance• Accountable for accurate inventory management and employee involvement• Partnered with corporate leaders to ensure category and marketing strategies of prestige brand Show less

• Retail Sales Manager

  • Nov 2004 - Mar 2008

  • Drove sales to achieve volume goals of $7.5 million-dollar specialty store department • Consistently ranked #1 department in MW region for percentage of department to store volume• Hired/directed/lead 45 cosmetic employees to deliver outstanding customer service • Utilized business budgeting to maximize inventory open to buy opportunities• 7 years evolution of positive, productive vendor contacts • Partnered with vendors to ensure successful emersion of prestige marketing strategies • Reduced physical inventory shrinkage by 50% • Achieved less than 5% employee turnover resulting in improved selling potential• Conceptualized visual presentation and performed merchandising of department • Planned, coordinated, and monitored strategic elements for trend events • Accelerated client retention through event execution resulting in yearly event revenue growth• Acting Store Manager responsible for storewide presentation, professionalism, and service Show less