Experience

Strategic Staffing Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account product manager

  • Mar 2023 - Present

  · Analyze consumer behavior and industry trends, evaluating consumer feedback financial products, and finding solutions for product defects. · Determine improvements to product features. · Prepare project status and risk management reports. · Report to the Product Manager and collaborating with the product development team. · Gather product data, including web analytics, statistics, and consumer trends. · Build and maintaining relationships with key stakeholders.



Homepoint

• United States
• Financial Services
• 700 & Above Employee

• Underwriter

  • Sep 2020 - Jul 2023

  United States



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Credit Analyst

  • Jul 2020 - Jul 2023

  Remote



RoundPoint Mortgage Servicing LLC

• United States
• Financial Services
• 300 - 400 Employee

• Quality Control Auditor

  • Dec 2019 - Jul 2020



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Pricing Analyst

  • Aug 2018 - Dec 2019



Movement Mortgage

• Financial Services
• 700 & Above Employee

• Final QC Analyst/ LER

  • Sep 2015 - Jun 2018

  Underwriter auditor



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• LDS

  • Jun 2012 - Sep 2015



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Relationship Manager

  • Oct 2011 - May 2012

  Charlotte, North Carolina Area *Manages more complex account relationships with emphasis on financial analysis and credit action Serves as a liaison to administrative areas within the Bank. *Delivers high-quality, error-free work that is exact and complete by paying close attention to detail. *Implement procedures to meet production deadlines, successfully executes service level agreements. *Insure document compliance and security perfection, as well as collateral monitoring and maintenance



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• GFE Processor

  • Mar 2011 - Oct 2011

  • Responsible for reviewing Good Faith Estimates (GFEs) prior to the loan coming to Fifth Third to ensure they are correct and all fees are calculated correctly. • Answered incoming GFEs through email. • Processed as many GFEs as possible on a daily basis, with a 20 minute max respond time.



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Loan Processor

  • Oct 2010 - Jan 2011

  • Responsible for ordering payoffs, VOE’s, HOI’s, titles, tax bill’s documents for closing on homes. • Reviewed conditions in file to make sure documents are up to date for the underwriter, CA’s and Loan officers. • Ordered appraisals, HUD-1, CPL’s, etc…documents for closing.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Quality Control

  • Jul 2010 - Oct 2010

  • Reviewed analysis submitted by negotiators. Checked for accuracy. • Choose accurate loan modification documents to match proposal. FedEx modification documents to the borrower. Determine delegations for modifications. Verify authority level for signing. • Experienced working with governmental, conventional, and non-conventional loans such as FHA, Freddie Mac, Fannie Mae, GSE HAMP programs with the awareness of guideline changes and newly offered guidelines.



NACA - Neighborhood Assistance Corporation of America

• Non-profit Organizations
• 400 - 500 Employee

• Media Response

  • Sep 2008 - Mar 2010

  • Assisted homeowners with obtaining affordable mortgage payments, offering lower interest rates, moratoriums, principle forbearances resulting in affordable solutions to maintain stability in their homes. • Trained new hires on policies and procedures. • Traveled to various states to assist homeowners with saving their homes from foreclosure through budget counseling and debt consolidation events. • Blogged on various lender websites to help with positive and negative comments and… Show more • Assisted homeowners with obtaining affordable mortgage payments, offering lower interest rates, moratoriums, principle forbearances resulting in affordable solutions to maintain stability in their homes. • Trained new hires on policies and procedures. • Traveled to various states to assist homeowners with saving their homes from foreclosure through budget counseling and debt consolidation events. • Blogged on various lender websites to help with positive and negative comments and helping with the backlog of the company and media coverage. Show less