Experience

JOHN L. MCCLELLAN MEMORIAL VETERANS HOSPITAL

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Advanced Medical Support Assistant

  • Jul 2023 - Present

  United States The Advanced Medical Support Assistant position is the administrative subject matter expert within the Team let and therefore has significant responsibilities within the team. The following duties maybe included, but are not limited to: The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent will assist with… Show more The Advanced Medical Support Assistant position is the administrative subject matter expert within the Team let and therefore has significant responsibilities within the team. The following duties maybe included, but are not limited to: The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent will assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent utilizes various reports to ensure clinic setup is closely monitored to effectively support the needs of the clinic. The MSA Supervisor accepts recommendations for clinic adjustments by the AMSA. Incumbent screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. The AMSA uses various databases to extract categorize and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel. The AMSA develops and maintains specific reports used by the team to monitor, track and trend care delivery as well as participating/leading quality improvement efforts focused on cost, access, quality, and satisfaction. The AMSA has significant responsibilities within this context including coordinating communications during the inpatient to outpatient discharge interface, communicating with non-VA medical offices/facilities to coordinate care, participating in secure messaging with the patient and team, notifying patients of normal lab results, developing, and managing a system for tracking needed follow-up care (consults, tests, etc.) and communicating with the patient and team as necessary. Show less



UAMS - University of Arkansas for Medical Sciences

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Representative

  • Nov 2022 - Jul 2023

  Little Rock, Arkansas, United States • Responsible for 12 doctor schedules, prior authorization, and imaging for patients • Responsibilities: Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, inputs and/or updates accurate patient information. • Processes walk-ins, creates new patient charts, access systems for orders, works patient portal and maintains tracker board for multiple departments. •… Show more • Responsible for 12 doctor schedules, prior authorization, and imaging for patients • Responsibilities: Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, inputs and/or updates accurate patient information. • Processes walk-ins, creates new patient charts, access systems for orders, works patient portal and maintains tracker board for multiple departments. • Schedules surgeries and/or tests. Issues school/work excuses, sends out no show letters, takes patient photos for centricity. • Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion. • Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. • Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers. • Maintains initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicates any medical record issues. • Collects and post payments and issues receipts. • Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement. • Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. • Completes UB value codes, inputs daily charges and reconcile charges.

• Access Coordinator II

  • Aug 2020 - Nov 2022

  Little Rock, Arkansas, United States • Oversee all patient registration and processes in the Emergency Room • Responsibilities include registration of patients, patient billing, verification of insurance coverage and responding appropriately to the requirements of third-party payers. • Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed. • Inputs and/or updates accurate patient information. • Conducts… Show more • Oversee all patient registration and processes in the Emergency Room • Responsibilities include registration of patients, patient billing, verification of insurance coverage and responding appropriately to the requirements of third-party payers. • Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed. • Inputs and/or updates accurate patient information. • Conducts insurance verification and benefit explanation by running eligibility on patients. • Interacts and Assists the public in a professional and friendly manner as needed. • Demonstrates effective communication skills, communicates accurate and complete information. • Demonstrates positive working relationships with co-workers, management team, and ancillary departments. • Checking patients in/out of hospital • Admitting patients in the hospital for inpatient/observation status. • Fast-paced emergency room department • Central Admissions for the entire hospital

• Health Screener

  • Aug 2020 - Aug 2020

  Little Rock, Arkansas, United States • Greets and screens all employees and visitors prior to allowing entry to UAMS facilities. • Monitors incoming staff members, contractors, vendors, guests, patients, etc. • Verifies employee identification badge. • Completes temperature checks on each person/s entering the facility by using a thermometer. • Allows entrance into UAMS facility based on results from temperature and/or basic questions according to established guidelines. • Provides masks and Personal Protective… Show more • Greets and screens all employees and visitors prior to allowing entry to UAMS facilities. • Monitors incoming staff members, contractors, vendors, guests, patients, etc. • Verifies employee identification badge. • Completes temperature checks on each person/s entering the facility by using a thermometer. • Allows entrance into UAMS facility based on results from temperature and/or basic questions according to established guidelines. • Provides masks and Personal Protective Equipment (PPE) at each facility entrance (if needed). • Maintains inventory levels for masks, thermometer covers, etc. • May be required to travel to various locations. • Performs other job related duties as assigned.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Service Center Representative

  • Jun 2018 - Nov 2018

  Little Rock, Arkansas, United States • Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/ procedures. • Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment. Knowledge should include information regarding: contract, contract deliverable, policies and procedures, resources available, current research and reports, trends… Show more • Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/ procedures. • Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment. Knowledge should include information regarding: contract, contract deliverable, policies and procedures, resources available, current research and reports, trends, etc. • Serving as the information hub for beneficiaries • Directing callers where they need to go (dental unit, Magellan for prescriptions, etc.) • Offering information on general eligibility requirements • Verifying information regarding current benefits and effective date • Ordering Medicaid cards • Managing opt out requests (cancelling coverage) • Editing demographic information (date of birth, address, etc.) • Providing onsite Spanish representative for the Spanish-speaking population • Coordinate the timely collection and data entry of all required documentation which also includes meeting the daily quota of 60 calls and cases per work day. • Experience in or knowledge of healthcare, medical provider, insurance, and claims processing Show less



First Collection Services

• Thailand
• Financial Services

• Customer Service Representative

  • Sep 2017 - Jun 2018

  Little Rock, Arkansas, United States • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Complete contract forms, prepare change of address records, or issue… Show more • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Review Merchants open accounts/ reports to determine status of collection and balance outstanding. • Manage inbound and outbound collections calls and correspondence • Research/resolve disputes by reviewing documentation to determine the next course of action • Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries • Make recommendations as to next steps such as collection call, escalation, sales staff intervention etc to ensure timely payments • Document all customer payments to the right reports • Follow collection best practices with phone calls and emails to secure payments and maintain accounts in good operating standing • Escalate problem accounts to the department supervisor or legal department Show less

• Administrative Specialist III

  • May 2016 - Jan 2018

  Little Rock, Arkansas, United States •Provide information about establishment, such as location of departments or offices, employees within the organization, or services •Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers •Communicate with patients, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. •Answer telephones and give information to callers, take messages, or transfer… Show more •Provide information about establishment, such as location of departments or offices, employees within the organization, or services •Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers •Communicate with patients, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. •Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals •Oversaw processing of and preparation of new member enrollments •Conducted all work in accordance with the confidentiality requirements mandated by HIPAA for member information •Reviews enrollment status of providers and follow up as needed. Review reappointment dates and insure that all providers reappointment are compliant with the Bylaws, Rules and Regulation, and •Departmental Policies and procedures. Adheres to Departmental confidentiality standards. Cross trains within the Department to support Out of State Medicaid Enrollment, Payer enrollment, and other administrative functions as needed. •Maintains productive work relationships with all internal and external contacts including: Physicians, Allied Health Professionals, Department Business Managers, Service Line Administrators, and designated contact person and Medical Staff leadership. Participate in continuing education programs offered by the System and external programs as appropriate •Responsible for operational aspects and appropriate outcomes of this process. Reviews and recommends appropriate level of staff status for applicants and advises Department Business Administrators and Service Line Administrators. •Prepares initial application packet for enrollment as a billing provider at UAMS. Ensures all enrollment activities are compliant with and Departmental Policies. •Remains abreast of new developments in the requirements for timely and efficient enrollment Show less