Experience

City of St. Joseph

• Government Administration
• 100 - 200 Employee

• Sr. Human Resources Consultant & Benefit Coordinator

  • May 2018 - Present

  St. Joseph, Missouri Area - Benefit Administration (Enrollment, Changes, Terminations, Billing & Reconcile) - Recruitment specialist (Manage the recruitment portal. Create job postings, manage & hire new employees. Prescreen new hires for eligibility.) - Onboarding (Completion for new hires) - E-Verify all new hires - Compensation (Process salary changes, COLA increases, demotions, promotions & special changes) - Procurement Reconcile - Order office supplies and career fair giveaways - Train new… Show more - Benefit Administration (Enrollment, Changes, Terminations, Billing & Reconcile) - Recruitment specialist (Manage the recruitment portal. Create job postings, manage & hire new employees. Prescreen new hires for eligibility.) - Onboarding (Completion for new hires) - E-Verify all new hires - Compensation (Process salary changes, COLA increases, demotions, promotions & special changes) - Procurement Reconcile - Order office supplies and career fair giveaways - Train new hires on HR tasks - Payroll administration backup - Process Cobra packets for employees - Assist with tracking ACA - Retirement specialist (Assist retirees with applications & benefit coverage) - Process retirement enrollments & changes (457b, Roth and Missouri Lagers) - Update job descriptions for departments when necessary - Setup and administer fire and police testing (both entry level & promotional) - Complete employment verifications - Assist and create FMLA packets for employees - Conduct new hire orientation - Set up open enrollment for benefits and process changes - Track changes and keep filing updated for employment records - Locate career fair opportunities for recruitment - Recruitment advertising - Analyze payroll deductions for benefits to ensure accuracy - Monitor and set up benefit leave accruals for employees - Create and run various reports and create the annual report - Follow policies, procedures and guidelines established by organization - Process life insurance and long term disability claims Show less



Imko Staffing (City of St. Joseph)

• Secretary

  • Nov 2016 - May 2018

  St Joseph, Missouri, United States Assist the administrative assistance with all office duties necessary. Answer phones, transfer calls and take message for the appropriate staff member. Contact potential new employees to schedule interviews and obtain personal information for hiring purposes. Provide correspondences to different departments to advise them of road closings, street issues and/or any important information. File away paperwork for new hires and employees. Place concrete orders and log sidewalk… Show more Assist the administrative assistance with all office duties necessary. Answer phones, transfer calls and take message for the appropriate staff member. Contact potential new employees to schedule interviews and obtain personal information for hiring purposes. Provide correspondences to different departments to advise them of road closings, street issues and/or any important information. File away paperwork for new hires and employees. Place concrete orders and log sidewalk permits for supervisors. Complete work orders for residential and commercial customers. Data entry completed with clerical skills. Thoroughly take notations of conversations to relay to the appropriate department. Assist human resources with personnel information as needed. Assist with establishing testing times for CDL employees. Communicate with the dispatch department to obtain daily tasks list and log overtime reports. Maintain sick and vacation balances for employees. Enter daily time changes as well. Complete and reconcile procurement monthly logs. Serves as a relief dispatcher when necessary. Show less



Mosaic Life Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Unit Secretary

  • Dec 2017 - Feb 2018

  St Joseph, Missouri, United States Complete daily scheduling/staffing for employees working during that shift. Assign employees to the patients’ rooms and make certain that they have their work phones that are assigned to them. Assign work leaders to the floors for patients daily. Break down discharge charts for patients leaving the facility. Create new patient charts with stickers for patients that are being admitted. Send down discharge paperwork along with all other medical files to medical records for… Show more Complete daily scheduling/staffing for employees working during that shift. Assign employees to the patients’ rooms and make certain that they have their work phones that are assigned to them. Assign work leaders to the floors for patients daily. Break down discharge charts for patients leaving the facility. Create new patient charts with stickers for patients that are being admitted. Send down discharge paperwork along with all other medical files to medical records for notating. Complete changes to the staffing schedule as needed throughout the day and shift cuts. Fill printers, copiers long with any other office supplies on each floor. Sit with some patients as needed. Report any emergencies, absences and patient change immediately. Keep track and record of patients being admitted and discharged daily for the end of the shift reporting. Complete work assignments and lessons assigned. Answer phone calls regarding any concerns or work-related issues. Restock the emergency crash carts located on each floor after use. Show less



Daily's Pre

• United States
• Food Production
• 1 - 100 Employee

• Cat 2 Operator

  • Oct 2016 - Nov 2017

  St Joseph, Missouri, United States Daily setup of machines, equipment, printers, and label makers. Obtain paperwork to successful run bacon lines and by products daily in the slice room. Setup pallets and mark orders once completed by creating labels on the cases. Collect buy products weights to transfer pallet weights. Make certain at end of shift that all cases created for the day have labels. Make certain that all weight left for the day is transferred over to the accurate area. Assist other employees with… Show more Daily setup of machines, equipment, printers, and label makers. Obtain paperwork to successful run bacon lines and by products daily in the slice room. Setup pallets and mark orders once completed by creating labels on the cases. Collect buy products weights to transfer pallet weights. Make certain at end of shift that all cases created for the day have labels. Make certain that all weight left for the day is transferred over to the accurate area. Assist other employees with creating buy products and any issues they may have on the line. Clean slice room once shift work has been completed. Palletize, move, and position cases of bacon for shipping department. Provide paperwork reflecting the amount of product used, transferred and what needs to be scrapped to create yield paperwork. Pallet jack certified training completed. Pass out employee PPE safety equipment to all employees at the beginning of each shift. Assist with putting away and keep inventory in the parts room. Assisted with providing product order codes to the MRO buyer of items to be ordered, along with a savings spreadsheet. Show less



St. Joseph License Office (DMV)

• Assistant Manager

  • Mar 2014 - Sep 2016

  St Joseph, Missouri, United States Assist customers with processing their driver’s license, permits and motor vehicle assistance. Administer vision tests to customers. Assist customers with vehicle titling, plates transfers, replacement titles, notary. Configure sales taxes for customers and check county records for paid taxes. Run insurance verification checks for titling vehicles. Process renewals, lost titles, and corrected titles. Money handling experience utilized as well as inventory tracking/ordering. Clean facility… Show more Assist customers with processing their driver’s license, permits and motor vehicle assistance. Administer vision tests to customers. Assist customers with vehicle titling, plates transfers, replacement titles, notary. Configure sales taxes for customers and check county records for paid taxes. Run insurance verification checks for titling vehicles. Process renewals, lost titles, and corrected titles. Money handling experience utilized as well as inventory tracking/ordering. Clean facility as needed. Count money drawers for each employee at the beginning of their shift as well as the end to ensure they balance. Assist dealerships and title clerks. Interview and hire new employees. Set the employees up in the system for payroll purposes and work authorization completion. Notarize lien releases, general affidavits, and bill of sales. Schedule employees for daily shifts and discipline employees with necessary. Complete employee's work authorizations to ensure they were able to be employed. Show less



Randstad

• France
• Human Resources Services

• Billing and Customer Service Rep

  • Mar 2011 - Feb 2014

  St Joseph, Missouri, United States Employment was in house temporary employment for American Family Insurance. I would answer calls from customers, insurance agents along with auto insurance/mortgage companies. Verify coverage and policy information. Make changes as needed/requested. Collect payments for policy premiums. Direct calls to necessary departments for changes and claims processing. Served as a backup to multi area regions when necessary. Data entry and customer service skills utilized.



SST

• Saudi Arabia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Escalation Specialist

  • Jul 2005 - Feb 2011

  St Joseph, Missouri, United States Begin working as a customer service rep. Answering calls from customers in regards to their credit card accounts. Data entry skills were utilized. Input changes, notes and corrections into customer's accounts. Moved to the collections side where I would contact delinquent customers to obtain payments and/or arrangements. Researched accounts for retention and to see what could be done to try to resolve the account. Assisted with the training of new employees, side by side call monitoring… Show more Begin working as a customer service rep. Answering calls from customers in regards to their credit card accounts. Data entry skills were utilized. Input changes, notes and corrections into customer's accounts. Moved to the collections side where I would contact delinquent customers to obtain payments and/or arrangements. Researched accounts for retention and to see what could be done to try to resolve the account. Assisted with the training of new employees, side by side call monitoring. Assisted with escalation services/tactics when an employee was dealing with an irate customer. Show less