Experience

NTCA–The Rural Broadband Association

• United States
• Telecommunications
• 100 - 200 Employee

• Director of Benefit Resources

  • Aug 2022 - Present

• Benefits Resource Operations Manager

  • Nov 2018 - Oct 2022

  Asheville, North Carolina Area

• Benefits Resource Manager

  • Aug 2017 - Oct 2018

  Asheville, North Carolina Area Provide direction and daily supervision to the Benefits Resource Unit. Gives technical advice and administrative support to member companies, plan participants, and NTCA/SMC staff regarding Benefits and Enrollment, Group Health Program, R&S Program and Savings Plan administrative operations. Serve as primary trainer for new staff on benefits resource operations. Develop and maintain productivity and quality reports. Recommend new administrative procedures, forms and other communication… Show more Provide direction and daily supervision to the Benefits Resource Unit. Gives technical advice and administrative support to member companies, plan participants, and NTCA/SMC staff regarding Benefits and Enrollment, Group Health Program, R&S Program and Savings Plan administrative operations. Serve as primary trainer for new staff on benefits resource operations. Develop and maintain productivity and quality reports. Recommend new administrative procedures, forms and other communication materials.

• Benefits Resource Supervisor

  • Apr 2004 - Jul 2017

  Asheville, Provide direction and daily supervision to the Benefits Resource Unit. Manage daily work schedule, as well as, monitor daily quality, productivity and workflow objectives for nine Benefit Resource Specialist. Ensure timely, professional and courteous communications and problem solving resolutions with external member companies, participants, vendor partners, internal Member Relations Managers, the NTCA/SMC Management Team staff and co-workers.