Experience

Total Outsourced Systems

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2014 - Present

• customer service rep

  • Jan 2014 - Aug 2014

  Provide superior customer service to Kroger customers, Use integrated systems to access individual client accounts and update information, Resolve customer complaints regarding their online account



Dynamic Resources and Guidance Counseling

• Intern

  • Jun 2013 - Jan 2014

  Greet clients seeking outpatient therapy, Verify insurance benefits and eligibility, Schedule appointments for clients and referrals using EMR, Assisted with billing and coding of patient’s visits, Resolved issues and/ or potential glitches concerning authorization, precertification and referral process to the Office Manager promptly, Responsible for initiating and assisting patients with financial counseling and applying for assistance Greet clients seeking outpatient therapy, Verify insurance benefits and eligibility, Schedule appointments for clients and referrals using EMR, Assisted with billing and coding of patient’s visits, Resolved issues and/ or potential glitches concerning authorization, precertification and referral process to the Office Manager promptly, Responsible for initiating and assisting patients with financial counseling and applying for assistance



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Collections Specialist

  • Aug 2011 - Jul 2012

  Access customer accounts with delinquent balances, Strategically develop payment arrangements with customers, Troubleshoot equipment malfunctions Access customer accounts with delinquent balances, Strategically develop payment arrangements with customers, Troubleshoot equipment malfunctions