UX Researcher

• Jun 2023 - Present

UX Researcher and Service Designer

• Jan 2022 - May 2023

Collaborate with research plan creation Conduct desk research Develop user interview discussions guides and screeners Assist with user recruitment Conduct user interviews Analyze and extract insights from user interviews Present findings and recommendations to stakeholders and design team Collaborate with stakeholders to advocate for user needs in Jeff products Collaborate with research plan creation Conduct desk research Develop user interview discussions guides and screeners Assist with user recruitment Conduct user interviews Analyze and extract insights from user interviews Present findings and recommendations to stakeholders and design team Collaborate with stakeholders to advocate for user needs in Jeff products

ESL Teacher

• Jul 2018 - Jan 2022

Teach English to more than 632+Chinese children ages 6-16 at various levels via online learning platform. Adapt lessons to individual levels and empathize to meet student needs. Methods have lead to high student retention and demonstrable growth in their speaking confidence. Teach English to more than 632+Chinese children ages 6-16 at various levels via online learning platform. Adapt lessons to individual levels and empathize to meet student needs. Methods have lead to high student retention and demonstrable growth in their speaking confidence.

Auxiliar de Conversación

• Jan 2019 - Jun 2020

Assisted 80+ Spanish children with English language learning. Emphasized English conversation and American culture in the classroom. Developed and executed classroom activities that increased student engagement and interest in English. Assisted 80+ Spanish children with English language learning. Emphasized English conversation and American culture in the classroom. Developed and executed classroom activities that increased student engagement and interest in English.

ESL Teacher

• Mar 2017 - Feb 2018

Taught preschool and elementary aged children in an immersive English environment. Developed engaging games and language acquisition activities. After 1 year, students went from A1 to B2 level in English. Taught preschool and elementary aged children in an immersive English environment. Developed engaging games and language acquisition activities. After 1 year, students went from A1 to B2 level in English.

Brand Ambassador

• Jun 2015 - Jun 2017

Increased contracted brand’s awareness in Indianapolis market via high profile events and on-site brand promotion. Increased contracted brand’s awareness in Indianapolis market via high profile events and on-site brand promotion.

Resource Development Associate

• Jun 2016 - Feb 2017

Managed donor database. Wrote and sent effective gift acknowledgment that led to increased recurring donations. Assisted in the planning and execution of 2 yearly fundraising events. In charge of website and social media content strategy that increased engagement and donation based giving. Managed donor database. Wrote and sent effective gift acknowledgment that led to increased recurring donations. Assisted in the planning and execution of 2 yearly fundraising events. In charge of website and social media content strategy that increased engagement and donation based giving.

AmeriCorps VISTA

• Jun 2014 - Jun 2015

Built capacity and program feasibility via key projects that sustainably allowed food insecure people access to nutritious food. Developed partnerships with community stakeholders that promoted and educated needy populations about SNAP/WIC programs. Organized focus groups and independent research. Built capacity and program feasibility via key projects that sustainably allowed food insecure people access to nutritious food. Developed partnerships with community stakeholders that promoted and educated needy populations about SNAP/WIC programs. Organized focus groups and independent research.

Federal Documents Technician

• Jul 2013 - May 2014

Worked under a grant to process WPA materials for library. Managed gift materials and prepped them for cataloging/donation. Developed job duties and trained student workers in my department.

Law Library Circulation Desk Attendant

• May 2011 - Jul 2013

Computer Aide

• Apr 2013 - May 2014

Supervised the use of 50+ public computers. Assisted patrons with basic computer needs/printing. Worked with a diverse population of people and actively met their different troubleshooting needs. Supervised the use of 50+ public computers. Assisted patrons with basic computer needs/printing. Worked with a diverse population of people and actively met their different troubleshooting needs.