Experience

Doma

• United States
• Real Estate
• 300 - 400 Employee

• People Operations Specialist II - Human Resources Generalist

  • Dec 2019 - Present

  Sandy, UT, United States • Facilitate all aspects of the employee lifecycle, including new-hire onboarding, offboarding, and general employee support. • Prepare and analyze HR reports and data, including, including headcount, turnover, and promotion rates via Workday. • Evaluate and recommend best practices in the application of HR processes, Workday systems and policies. • Continuously improve and upscale processes as the organization scales. Aid in execution of our People Strategy processes that attract… Show more • Facilitate all aspects of the employee lifecycle, including new-hire onboarding, offboarding, and general employee support. • Prepare and analyze HR reports and data, including, including headcount, turnover, and promotion rates via Workday. • Evaluate and recommend best practices in the application of HR processes, Workday systems and policies. • Continuously improve and upscale processes as the organization scales. Aid in execution of our People Strategy processes that attract, develop, recognize, and retain employees to support our short and long term strategic business needs. • Maintain an awareness of People principles, practices and related regulations in the US. • Manage the Freshdesk ticketing system by ensuring all tickets are fielded to the appropriate team. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Human Resource Advisor - HR Generalist

  • Jul 2015 - Nov 2019

  Draper, UT • Exhibited a strong customer focused mindset to both ensure adherence to Service Level Agreements and delivery an exceptional experience for more than 10,000 PayPal employees. • Assisted with ensuring compliance across all Human Resources policies, programs and practices across all company locations. • Responded to and resolved inquiries from employees, managers, former employees and vendors via the Salesforce ticketing system against agreed Service Level Agreements. • Conducted… Show more • Exhibited a strong customer focused mindset to both ensure adherence to Service Level Agreements and delivery an exceptional experience for more than 10,000 PayPal employees. • Assisted with ensuring compliance across all Human Resources policies, programs and practices across all company locations. • Responded to and resolved inquiries from employees, managers, former employees and vendors via the Salesforce ticketing system against agreed Service Level Agreements. • Conducted ongoing research and partnering with colleagues to resolve more complex issues • Maintained data and records for people-related processes, programs and personnel files via Workday and Iron Mountain. • Managed MyHR regional center related projects. Show less



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Human Resource Advisor - HR Generalist

  • Jan 2014 - Jul 2015

  Draper, UT • Managed MyHR Latin Americas Team, supported over 18,000 employees across 4 countries on processes and queries related to the employee lifecycle. • Responded to and resolved inquiries from employees, managers, former employees and vendors via the Salesforce ticketing system against agreed Service Level Agreements. • Provided outstanding onboarding experiences for external and internal candidates. • Maintained and updated data employee records via Workday and Iron Mountain… Show more • Managed MyHR Latin Americas Team, supported over 18,000 employees across 4 countries on processes and queries related to the employee lifecycle. • Responded to and resolved inquiries from employees, managers, former employees and vendors via the Salesforce ticketing system against agreed Service Level Agreements. • Provided outstanding onboarding experiences for external and internal candidates. • Maintained and updated data employee records via Workday and Iron Mountain. • Developed actionable reporting in Workday and Salesforce to proactively address trends and issues across the people dimension of the business. • Streamlined processes and strived for continuous improvement and automation.

• Customer Service Agent, Global Buying Hub

  • Jul 2012 - Jan 2014

  Draper, UT • Managed 2 large buying accounts in Japan (Sekaimon.com) and China (eBay.xiu.com). Collected account data, mitigated risk and helped them grow their businesses to achieve their financial goals. • Created and sent weekly reports on these accounts to Department Managers and key stakeholders identifying progress and growth of the accounts as well as opportunities for improvements for continued success of the accounts. • Provided world class customer service and resolution to concerns to… Show more • Managed 2 large buying accounts in Japan (Sekaimon.com) and China (eBay.xiu.com). Collected account data, mitigated risk and helped them grow their businesses to achieve their financial goals. • Created and sent weekly reports on these accounts to Department Managers and key stakeholders identifying progress and growth of the accounts as well as opportunities for improvements for continued success of the accounts. • Provided world class customer service and resolution to concerns to Brazilian eBay members. • Proactively addressed potential problems so that members could continue to have a positive experience via eBay.

• High Value Case Manager

  • Oct 2009 - Jul 2012

  Draper, UT • Assisted eBay customers resolve issues they had with items they bought and sold by email and phone calls. • Provided education on products and services to help customers grow their eBay business and how to connect better with other eBay buyers and sellers. • Assisted customers with issues on their eBay accounts such as overcharged fees and reporting eBay members that were not following the eBay values and standards on the eBay site. • Resolved escalated customer complaints and… Show more • Assisted eBay customers resolve issues they had with items they bought and sold by email and phone calls. • Provided education on products and services to help customers grow their eBay business and how to connect better with other eBay buyers and sellers. • Assisted customers with issues on their eBay accounts such as overcharged fees and reporting eBay members that were not following the eBay values and standards on the eBay site. • Resolved escalated customer complaints and issues by providing them feedback and receiving feedback from them to enhance their eBay experience and how they could improve their business on eBay.



US Magnesium

• Mining
• 1 - 100 Employee

• Plant Maintenance

  • Sep 2008 - Jun 2009

  Rowley, UT Maintaining and upgrading machinery used throughout the entire facility in the manufacturing of magnesium to reduce production downtime as much as possible. Be proactive in equipment inspection and conduct preventative maintenance.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Sep 2006 - May 2008

  West Valley City, UT • Consulted current business and consumer customers about their financial future by providing bank services such as loans, lines of credit, investments, and mortgages. • Provided current business and consumer customers with maintenance on their accounts such as overdraft fee negotiations to relieve the customer of financial stress. • Grew customer base by selling services to current and new customers to improve their financial situation. • Worked closely with underwriters to gather… Show more • Consulted current business and consumer customers about their financial future by providing bank services such as loans, lines of credit, investments, and mortgages. • Provided current business and consumer customers with maintenance on their accounts such as overdraft fee negotiations to relieve the customer of financial stress. • Grew customer base by selling services to current and new customers to improve their financial situation. • Worked closely with underwriters to gather all assets, debts and information from business and consumer customers loan or line of credit applications. Mitigated possible risks to the bank or customer so we could achieve positive results for both parties and businesses involved. Show less



Aramark Uniform Services

• United States
• Facilities Services
• 700 & Above Employee

• Route Sales Representative

  • Oct 2005 - Sep 2006

  Salt Lake City, UT Make calls on current customers weekly and exchange their clean uniforms, rugs, and linens for their dirty uniforms, rugs, and linens. Resolve any concerns or issues that need to be attended to, follow up and make sure each customer is satisfied with the services provided to them by Aramark. Make daily sales calls to prospective businesses near current customers to increase business and to achieve sales goals.