Quality Control Area Supervisor

• Feb 2019 - Present

Managing a team of Cleaners and Supervisors to deliver a high quality cleaning operation across numerous sites (luxury Stores), providing support to the supervisors and employees, ensuring that every site is managed with operational quality and managing day-to-day procedures regarding inspections and quality control, monitoring stock levels and distribution, whilst ensuring all site equipment is functional and as required at each site, supervising new projects ensuring high standards of cleaning are delivered and maintained to meet the customer specifications. Acting as Line Manager to all site employees, incorporating resourcing, training and, personal development.

Area Supervisor

• Apr 2018 - Present

Office Manager

• Apr 2009 - Jun 2012

Australian company manufacturing of electronics equipment for alarm systems, such as; access control, IP technology, and video systems among others...; Support to Company Director and Sales Department, organize office operations and procedures, purchasing management, fees and contract with suppliers, customer orders and administrative logistic management, preparing reports and presentations, check of contracts and agreements with customers, management of reparations and warranty of electronic equipment, billing process (Creation, delivery and payment collection), management of documentation and archiving, upgrade of website in Spanish, translation of English to Spanish of short texts, updating health and safety policies, and organizing travels, meetings and events.

Training and Quality Supervisor

• Oct 2007 - Aug 2009

company specializing in management and externalization of business process, generating value with integral solutions customized.; Audit to the service operators (100 employees), for insuring of compliance of the terms of quality, check daily the qualitative aspects of the service quality, for detect issues and training needs, give initial trainings and continue in base of the detecting needs, quality control for customer service, trainings for call agents for teach the management of AS-400 and AIBE Systems, establishment and control of procedures, quality reports and evaluation of staff productivity, administrative tasks and Support to company supervisor.

Call Operator

• Jan 2007 - Aug 2009

Shop Manager

• Jul 2004 - Aug 2007

French Company specialized in sells boat accessories.; Customer service, stock control, cashier, administrative tasks (quotations, delivery note, invoices, etc.)