Experience

Shangri-La Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Learning and Development Officer

  • Aug 2022 - Present

• HR Trainee

  • Mar 2022 - Aug 2022

  - Training Organizational Structure- Training Policies & Procedures & Forms- Monthly Training Plan & Administration- Guest Delight Program- WAVE Day & Colleagues' Recognition Events- Training Collaterals and Posting- Training Room Setup- Preparation of Banquet Event Orders- Online Trainings - LMS / LXP platforms- Quality Improvement with Guest Engagement Score and Feedbacks - Medallia



La Maison du Boulanger - Centre Culturel

• France
• Movies, Videos, and Sound
• 1 - 100 Employee

• Front Desk Agent

  • Sep 2018 - Sep 2021

  Welcoming and helping customers. Welcoming and helping customers.



McDonald's

• 1 - 100 Employee

• Crew member

  • Jun 2021 - Aug 2021

  - Welcoming customers - Taking their order at front desk, drive or with touch-screen orders, - Cashing from the clients, - Preparing orders and double-checking them, - Cleaning the venue, counter, and toilets, - Bringing trays to customers. - Welcoming customers - Taking their order at front desk, drive or with touch-screen orders, - Cashing from the clients, - Preparing orders and double-checking them, - Cleaning the venue, counter, and toilets, - Bringing trays to customers.



GEOLIA - Résidences et Clubs de Vacances

• France
• Hospitality
• 100 - 200 Employee

• Front Desk Agent

  • Jul 2020 - Aug 2020

  - Front desk agent, - Answering the phone, - Taking reservations with the software RESALYS, - Cashing from the clients, - Making sure to get feedbacks from clients, - Following Goélia’s sanitary rules regarding Covid-19, - Contacting partners - Front desk agent, - Answering the phone, - Taking reservations with the software RESALYS, - Cashing from the clients, - Making sure to get feedbacks from clients, - Following Goélia’s sanitary rules regarding Covid-19, - Contacting partners



Centre Communal d'Action Sociale

• France
• Government Relations Services
• 1 - 100 Employee

• Solidarity Internship

  • 2016 - 2016

  Internship at "Centre Communal d'Action Sociale" in Sainte Savine. Processing of files and assistance with social shop for those in need. Internship at "Centre Communal d'Action Sociale" in Sainte Savine. Processing of files and assistance with social shop for those in need.