Product Deployment Manager EMEA

• Jul 2023 - Present

Chargée de Projet Migration

• Dec 2022 - Jul 2023

Chargée de Maintenance Outils

• Oct 2021 - Dec 2022

FCM Travel is a business travel agency.- Updating client online booking tool and offline process to ensure a smooth booking experience- Solving SBT or other editors bugs opening tickets- Improving implementation processes- Documenting processesAmadeus, Concur, KDS, Cytric, Goelett

Customer Onboarding Specialist

• Mar 2021 - Oct 2021

Amenitiz is a hotel management platform for independents. - Implementation of the account with configuration of customer needs (website redirection, connections with OTAS Booking.com, Airbnb, Expedia...) Results: more than 100 implementations in 6 months - Personalized training session on the tool - Support and advice the client on the digital marketing/commercial strategy - Generation of insights to the product department in order to improve user experience Amenitiz is a hotel management platform for independents. - Implementation of the account with configuration of customer needs (website redirection, connections with OTAS Booking.com, Airbnb, Expedia...) Results: more than 100 implementations in 6 months - Personalized training session on the tool - Support and advice the client on the digital marketing/commercial strategy - Generation of insights to the product department in order to improve user experience

Business Development Assistant Spain/LATAM

• Jun 2020 - Sep 2020

Loungeup is an all-in-one platform for guest relationship and hotel operations management. ♦ COMMERCIAL PROSPECTING - Finding new markets to prospect - Creating direct marketing actions to generate interest and obtaining demonstration meeting (Result : 5 demonstration/month) - Leading 10 tool demonstrations with new prospects - Co creating a presentation for a professional hotel community (RevenueKnowmads) ♦ IMPLEMENTATION AND TECHNICAL SUPPORT For the Spanish group PARADORES DE TURISMO (90 hotels) - Realized personalized user guide and videos for client knowledge - Animating 2 training sessions for 150 pax - Managing technical support Show less

MICE Project Manager Assistant - Event Logistic Specialist

• Jul 2018 - Apr 2019

- Organized my own events : 15 pax team building with activity and lunch- Assisted the project manager on the logistics of large scale corporate events in France, Spain and Portugal(from 90 to 250 pax)- Managed the welcome desk on site and responsible for the management of the participants transfers- Improved event logistics processes- Initiated social network communication

MICE project manager

• Mar 2018 - Jul 2018

- Handled sourcing and negotiations of the hotels regarding the clients specifications- Managed the research and booking of block accommodation for an event - 1300 pax

Salesperson in Fitness

• Oct 2017 - Mar 2018

⁃ Advised the clients on technical material with a kind and personalized approach ⁃ Managed the shop using the strategic position of a new product or discounts ⁃ Advised the clients on technical material with a kind and personalized approach ⁃ Managed the shop using the strategic position of a new product or discounts

Sales and customer relationship assistant

• Apr 2016 - Jun 2016

Essentiel Formation is a training center (language, computer science...). - Prospecting companies by phone in two French cities (Lille and Lyon). - Optimizing sales department processes - Creating and sending a new advertising letter for the prospects - Organizing and participating to new client meetings - Generating 3% convertion on cold call in 1 month Essentiel Formation is a training center (language, computer science...). - Prospecting companies by phone in two French cities (Lille and Lyon). - Optimizing sales department processes - Creating and sending a new advertising letter for the prospects - Organizing and participating to new client meetings - Generating 3% convertion on cold call in 1 month

Tutor for foreign students

• Oct 2014 - Jun 2015

Helping the students to understand better the classes and French language Helping the students to understand better the classes and French language

Administrative and financial assistant

• Jan 2015 - Feb 2015

Accounting Accounting