Experience

Rights'Up

• Germany
• Musicians

• Label Account Manager

  • Oct 2021 - Present

  • First point of contact for own clients (circa 200 producers/record labels, representing several hundreds of thousands of songs), and first point of contact for 19 collecting societies including major territories such as the US, France, Germany, Spain, Norway, Sweden, Hungary and more. • Supported clients in setting up of their account, importing, updating and correcting their catalogue in Rights’Up’s internal administration system, through CSV and manual imports. • Responsible for the registration of the clients’ metadata to Collecting Societies Worldwide, making sure that their catalogue is up-to-date and correctly registered in line with CMO’s deadlines for distribution and dates to which they closed the years of rights collection. • Constantly maintained clients’ catalogues by updating rights and claims information within internal systems and within CMO’s administrative systems, taking into account licensing deals, purchases of catalogues, and solving a great number of counterclaims, thus unblocking revenue in every country. • Manipulated large data sets using advanced Excel techniques. • Developed long lasting and meaningful relationships with everyone involved in the rights administration process (clients, CMOs, counter parties, colleagues…) Show less



ATHE

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Co-founder and Events Manager

  • Dec 2018 - Nov 2021

  • Founder of business delivering electronic music events around the city, platforming artists who are women, non-binary, queer, and of colour • Took business idea, successfully persuaded experts to join my project, got buy-in from partners for delivery of my vision • Initiated project to establish the event, jointly setting the goals of the events, analysing financial risks and opportunities and set the scope of the project • Leading and managing the delivery of events, liaising with booking agents and other team members to deliver service • Coordinating communications, handling a range of avenues and adapting communication channels to deliver to the target audience Show less



iMusician

• Switzerland
• Musicians
• 1 - 100 Employee

• Artist & Label Relations Executive

  • Nov 2020 - Oct 2021

  • Answer inquiries by using our CRM tool in line with associated processes and procedures • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team. • Create and improve resources and email templates to work more efficiently • Ensure that quality metrics are met and maintain a high level of customer satisfaction. • Translation of website content & marketing messages. • I lead cross departments meetings used to share ever evolving information about platforms Show less



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Advisor

  • Sep 2019 - Nov 2020

  • Respond and resolve customer contacts/ casework/ complaints in a professional and timely manner and in line with associated processes and procedures • Record information on contacts/casework/complaints as and when required and maintain accurate records and systems • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation • Resolve all dissatisfaction during the first point of contact wherever possible • Communicate and liaise with appropriate individuals and departments internally and externally Show less



meraki

• India
• Apparel & Fashion
• 1 - 100 Employee

• Marketing and Programming Assistant

  • Jun 2018 - Sep 2019

  • Responsible for content creation and for implementing marketing strategies on all social media channels. Led Communication and Stakeholder Engagement with key industry figures to ensure effective promotion of the venue and the events organised • Saw an opportunity to join efforts with other events, reached out to other promoters, presented opportunities to them and persuaded them to join my project. For example, I delivered Funzing, which staged talks on a variety of topics relevant to the target audience • Liaison with booking agents and other team members to organise forward-thinking and engaging events adapted to the city, holding them to account by holding regular catch-ups and motivating the team Show less



Bongo's Bingo

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Events and Marketing Assistant

  • Jan 2018 - May 2018

  • Creating innovative promotional communications strategies. Implementing these strategies, coordinating implementation across social media and print through the use of marketing schedules • Working alongside the target audience, getting to know the customer and adapting strategies to deliver for the target audience, subsequently expanding customer base • Leading and managing delivery partners, assisting in logistics for delivery, manager of delivery efforts • Supporting technical experts, consulted with technical experts for delivery needs and led the coordination of their efforts in delivery Show less



UNESCO

• France
• International Affairs
• 700 & Above Employee

• Programme Assistant

  • Nov 2017 - Mar 2018

  • Communication strategy lead, promoting at programme level. For example, promoting programme work through drafting/publishing articles covering projects across the programme • Experience of organising international events for UNESCO, establishing a project plan for each respective event and working with stakeholders to establish goals of the project • Project management and policy work included assisting [in country] field offices in designing projects for programme outputs, carrying out research on specific topics, providing summaries to senior leaders, and recommending options on a strong evidence base • Worked on a matrix system to provide a range of broader support to the team, including assisting with the recruitment process for new interns and drafting work documents for different activities across the Inclusive Policy Lab. Show less



Global Development Institute

• Events Services

• Fieldwork Researcher

  • Mar 2017 - Apr 2017

  • Designed a research proposal around the main thematic of the trip which was the Political Economy of Land -> An Assessment of the Elements of Customary Land Tenure Affecting Negatively and Positively Women’s Empowerment in Northern Uganda • Designed and asked questions for interviews, conferences, talks, presentations • Wrote a blog about the findings and the experience of fieldwork • Designed a research proposal around the main thematic of the trip which was the Political Economy of Land -> An Assessment of the Elements of Customary Land Tenure Affecting Negatively and Positively Women’s Empowerment in Northern Uganda • Designed and asked questions for interviews, conferences, talks, presentations • Wrote a blog about the findings and the experience of fieldwork



Liverpool Law Clinic

• Political Consultant

  • Feb 2016 - May 2016

  • Assisted in Libyan Country Guidance Upper Tribunal Case • Use of personal research for dissertation on Libya to provide socio-economic and political context, and apply it to the case • Assisted in Libyan Country Guidance Upper Tribunal Case • Use of personal research for dissertation on Libya to provide socio-economic and political context, and apply it to the case



Boiler Room and O2

• Events Assistant

  • Dec 2016 - 2016

  I was introduced to the different departments within the companies and was asked to help perform the following tasks in the run-up of the last Jamz event in Leeds: • Helped organising an event in Leeds by creating marketing ideas to promote the event throughout, especially by managing the brand’s Snapchat account, and selecting a supporting act • Communicated with a team in which everyone had different roles to ensure the success of the event • Ideas on how to livestream the event to optimise the 'crowd' feeling and make the viewer a part of the show • Ideas for a storyline for the post-event film • Getting to know what events production is like by looking at a set up in a room where they had not organised events before • Being in charge of the visual mixing during the live stream Show less