Experience

Rába Automotive Holding Plc.

• Hungary
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Head of IT

  • Jul 2022 - Present



Lapker Group

• Hungary
• Retail
• 1 - 100 Employee

• IT Project Manager

  • Feb 2019 - Jul 2022



Self-Employed

• Freelance ICT Manager

  • Jan 2018 - Feb 2019



Coca-Cola HBC

• Switzerland
• Food & Beverages
• 700 & Above Employee

• • Jan 2018 - Apr 2018

   Preparation and implementation of changing mobile service provider. Preparation of changing IT service provider and go-live support

• • Jan 2014 - Dec 2017

   Managing operation field, leading teams of 13 persons responsible for operating network, workstations, serves, mobile devices, operating systems, office applications and for user support. Developing, enforcing and controlling of rules for IT operation on a regular basis.  Definition of service levels, ensuring the smooth running of the IT services based on the SLAs. Measuring performance, increasing customer satisfaction. Ensuring the continuous compliance with the information security standards. Leading and supporting IT infrastructure projects  Supporting the central IT outsource project, implementation of the new service.  Revise the IT and telecommunication service contracts. IT business planning, budget management (opex&capex). Show less

• • Jul 2011 - Dec 2013

   Participation in developing, planning, implementation of systems and providing IT support of the systems (implementation of iPad-based Field Sales Automations, Key Account Management Tool and Document Management systems, extending SAP CRM/Siemens Contact Center and EDI systems). Leading SAP projects: Annual Release Activation, Data Archiving, Business Warehouse/HR technical upgrade. Collaborating between business and IT.  Making system specifications and documentations. Testing and validating ongoing developments. Making queries and reports. Show less

• • Sep 2009 - Jun 2011

   Leading user support, operation and business application support teams (24 persons) during implementation of SAP project. Aligning the IT organisation following change of ownership structure.  Creating new operation procedures and modifying the existing processes. Drawing up SLA harmonizing with the implemented systems and processes. Modifying IT KBIs, monthly monitoring, Ensuring the necessary IT infrastructure to implement SAP. Introducing new systems security and data protection measures, renewing business contingency plans. Ensuring user support, operating existing IT environment.  IT business planning, budget management (opex&capex). Show less

• • Dec 1995 - Aug 2009

   Leading of user support team (12 persons). Managing Service Desk tasks (task distribution, control, performance measurement, reporting, making developing proposals etc.) Providing 1st and 2nd level support  E2E SLA management, creating and maintaining knowledge base system, organizing trainings, documenting events in the Helpdesk system. Measuring and increasing customer satisfaction. Incidents, problem and change management. Error analysis, decision support.