Experience

ROSSMANN Magyarország

• Hungary
• Retail
• 1 - 100 Employee

• Product Owner

  • Aug 2019 - Present

  • Participate in ERP system implementation as a Product Owner • Create functional requirement descriptions for business and technology needs appropriately • Harmonization of business needs between affected business units • Participation in the ongoing development and testing tasks • Preparation of training materials, participation in user training • Communication with stakeholders, customers and suppliers involved in projects • Investigation of errors, escalation • Process planning, process development • Designing and implementing data structures related to developments Show less



OTP Bank

• Banking
• 700 & Above Employee

• Senior Project Coordinator

  • Jul 2018 - Jul 2019

  • Participation in the implementation and change of the chat system used by the contact center agents. • Organized and facilitated workshops, created business process description, support for developers in the interpretation of the functional specification, support for OTP Lab pilot programs and projects like an advisor. • Created test scenarios for UAT and performed UAT and built sales support Chatbot flows in Chatfuel. • Success stories: Based on my suggestion the company could increase the number of sales/referrals on digital channels. Show less



EURO Language School

• Budapest

• German Teacher

  • Mar 2016 - Dec 2018

  • Implemented new practice focused learning methodologies such as role-playing, simulations, team exercises, group discussions, videos reviews to improve activity and satisfying attendees. • Success Stories: Developed and implemented online training materials and courses in EDMODO online training system to increase learning curve efficiency. • Implemented new practice focused learning methodologies such as role-playing, simulations, team exercises, group discussions, videos reviews to improve activity and satisfying attendees. • Success Stories: Developed and implemented online training materials and courses in EDMODO online training system to increase learning curve efficiency.



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• • Sep 2016 - Jun 2018

  • Implementation coordinator in IBM Watson ticketing system implementation project by performing functionality testing, bug fixing and new feature development coordination with developers.• Prepared the training documentation and trained 60-70 customer care team members; acting as a Super User in hyper care phase.

• • Oct 2015 - Aug 2016

  • Managed customer issues in German and English language; performed escalation coordination on key accounts and supporting Account Managers on critical issues;• Success stories: Reached the highest overall team KPI in 5 consecutive months; nominated for the best Team Player prize within AVIS Budget SSC.



Interspar

• Salzburg

• Event Management Coordinator

  • Jan 2013 - Aug 2015

  Managed the order process and delivery service of key accounts. Planned weekly/monthly staffing schedule Managed the order process and delivery service of key accounts. Planned weekly/monthly staffing schedule