Experience

1OFFICE - NỀN TẢNG QUẢN TRỊ DOANH NGHIỆP

• Vietnam
• Information Technology & Services
• 1 - 100 Employee

• Customer Happy Manager

  • Jul 2020 - Mar 2023

  Building, managing, and developing business processes for teams (of 10 people or more). Organize training, coaching, and sharing experience from special cases and soft skills. Solve and handle problems that the staff cannot handle. Make sure the problem you're claiming is thoroughly resolved and get a quick response. Responsible for monthly, quarterly and yearly KPI evaluation and development for the entire branch deployment team. Manage answering questions, guiding and supporting… Show more Building, managing, and developing business processes for teams (of 10 people or more). Organize training, coaching, and sharing experience from special cases and soft skills. Solve and handle problems that the staff cannot handle. Make sure the problem you're claiming is thoroughly resolved and get a quick response. Responsible for monthly, quarterly and yearly KPI evaluation and development for the entire branch deployment team. Manage answering questions, guiding and supporting customers to handle difficulties and problems through online customer care channels (Ticket, Chat) and other offline customer care channels during the use of the software. Coordinate with departments such as sales and product development to exchange product improvements to bring the best experience to customers when using the software. Regularly make reports on project progress such as a daily report, weekly report , and daily mistakes and feedback... Proficient in using systems such as HRM, WPL, CRM, SAP, ..and other tools such as MS Word, Power Pivot, and Dashboard.

• Software Solutions Deployment Leader

  • 2020 - Jun 2020

  Build the software development planning process efficiently and quickly. Participating in the development of SLAs and KPI evaluation criteria of a software deployer. Monitor project implementation activities, adjust and coordinate to thoroughly handle problems to complete the best project. Allocate and entrust the project to each of you to deploy in each module. Undertake and develop the post-deployment care system through the ticket system and zalo and skype groups.

• SOFTWARE DEPLOYMENT EXCUTIVE

  • May 2019 - Dec 2019

  Guide and train customers to use 1Office software. Digitize customer data on the 1Office system. Consulting and planning to deploy the system for each customer. Communicate with stakeholders to complete the project as quickly as possible.



Công ty Vật Liệu Xây Dựng và Nhà Thông Minh Phú Khang Gia

• Tân Bình, Ho Chi Minh City, Vietnam

• General Administration

  • May 2017 - 2019

  OFFICE - Labor cluster, monthly salary calculation for employees; - Properly follow the company's human resource procedures such as: personal leave, leave of absence, salary and the regimes, conditions, appointment... - Maintain records and documents related to the implementation of HR policies and procedures. - Drafting administrative documents, contracts (labor contracts, customer contracts, work; - Procedures related to social insurance and health insurance - Support… Show more OFFICE - Labor cluster, monthly salary calculation for employees; - Properly follow the company's human resource procedures such as: personal leave, leave of absence, salary and the regimes, conditions, appointment... - Maintain records and documents related to the implementation of HR policies and procedures. - Drafting administrative documents, contracts (labor contracts, customer contracts, work; - Procedures related to social insurance and health insurance - Support other administrative tasks as required by the Board of Directors. RECRUITMENT - Assist in the development of the Company's recruitment plan; - Implement recruitment plans approved or required by the company; - Directly interview / give first aid and coordinate with professional departments to interview candidates; - Complete the formal recognition procedures for employees to meet the probation requirements; - Completing recruitment procedures as required by the company; Show less OFFICE - Labor cluster, monthly salary calculation for employees; - Properly follow the company's human resource procedures such as: personal leave, leave of absence, salary and the regimes, conditions, appointment... - Maintain records and documents related to the implementation of HR policies and procedures. - Drafting administrative documents, contracts (labor contracts, customer contracts, work; - Procedures related to social insurance and health insurance - Support… Show more OFFICE - Labor cluster, monthly salary calculation for employees; - Properly follow the company's human resource procedures such as: personal leave, leave of absence, salary and the regimes, conditions, appointment... - Maintain records and documents related to the implementation of HR policies and procedures. - Drafting administrative documents, contracts (labor contracts, customer contracts, work; - Procedures related to social insurance and health insurance - Support other administrative tasks as required by the Board of Directors. RECRUITMENT - Assist in the development of the Company's recruitment plan; - Implement recruitment plans approved or required by the company; - Directly interview / give first aid and coordinate with professional departments to interview candidates; - Complete the formal recognition procedures for employees to meet the probation requirements; - Completing recruitment procedures as required by the company; Show less



CÔNG TY CỔ PHẦN GIẢI PHÁP NỀN TẢNG BASE

• Bình Thạnh, Ho Chi Minh City, Vietnam

• Call Center Specialist

  • Dec 2016 - May 2017

  * Scope of charge : All information related to issues of VIETJET airline *Work experience -Know the information about flight schedules, flights. -Consulting information on passenger needs. -Understand the problem and handle it right in the call. -Capture unsatisfied passenger needs, find ways to fix them. * Scope of charge : All information related to issues of VIETJET airline *Work experience -Know the information about flight schedules, flights. -Consulting information on passenger needs. -Understand the problem and handle it right in the call. -Capture unsatisfied passenger needs, find ways to fix them.



Công ty TNHH Tư vấn và Kế Toán Kiều Vũ

• Phú Nhuận, Ho Chi Minh City, Vietnam

• Sales Administrator

  • Sep 2014 - Dec 2016

  - Support sales department to make contracts. - Track the records of customers who have signed contracts with the company - Make reports on the work to the Head of Department and the Board of Directors.. - Other related tasks of the administrative department. - Support sales department to make contracts. - Track the records of customers who have signed contracts with the company - Make reports on the work to the Head of Department and the Board of Directors.. - Other related tasks of the administrative department.