Kyung Nim Chen

Director of Return Center(Reverse Logistics) at Funai Service Corporation
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Professional working proficiency
  • Korean Native or bilingual proficiency
  • Chinese Professional working proficiency
  • Japanese Limited working proficiency

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Credentials

  • User Experience and Design Thinking
    UC Irvine
    Jan, 2023
    - Nov, 2024

Experience

  • Funai Service Corporation
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Director of Return Center(Reverse Logistics)
      • Dec 2011 - Present

      Reverse Logistics, Refurbishment process operation, System development, Business development Reverse Logistics, Refurbishment process operation, System development, Business development

  • Hellmann Worldwide Logistics
    • Germany
    • Truck Transportation
    • 700 & Above Employee
    • Assistant Manager of Sales and Customer Service Dept.
      • Jan 2008 - Mar 2011

      - Handled international shipments for V.I.P. customers (Inbound/Outbound/Triangle/3PL Air/Sea/Truck/Rail/Multiple transportation) : Handled any kind of shipment for V.I.P. customers who are mainly manufacturing and selling electronic goods and requested a global shipping service. With understanding of the customer's product and their factory and sales market locations, provided useful logistics information including Customs clearance regulations. (For example, for a customer who has EU inbound, introduced a fiscal representative system which can save the import V.A.T. Or, informed a certain HS code number for their product to save import duties.) - Analyzed monthly buying/selling rates (management of RCP(Revenue/Cost/Profit) file) customers' product market trend, shipping volume. Adjusted a strategy for the sales. - Negotiated freight cost with shipping lines, air lines, trucking companies, and customs brokers. - Trained new staffs for regular forwarding operation process - Communicated closely with the V.I.P customers and took a prompt action for their request like tracking information in real time. - I.T. management in the office for 2 years. Managed software used in the office including MS office suites, Lotus, ISF(Import Security Filing) program for US shipment, Company-owned ERP system developed by Oracle, called Hellogic. - Awarded the best employee of the year 2010 Show less

  • K. International Air-Sea Forwarders, Co., Ltd.
    • Pusan, Korea
    • Air/Sea Import/Export coordinator
      • Sep 2005 - Nov 2007

      - Handled Inbound/Outbound/Triangle/3PL shipments by air/sea with documentation work (B/L, Commercial Invoice, Packing List, L/C, etc.) - Communicated with both of domestic and overseas customers for sales and shipping process - Negotiated freight cost with air lines/shipping lines/overseas partners - Supported a Sales team by attending abroad business trips to expand a selling market. Assisted or led a presentation to the customers in Asian countries like China and Thailand. - Supported an Accounting team to communicate with overseas customers. Collected or sent credit/debit notes and checked international T/T. Show less

Education

  • UC Irvine Boot Camps
    UX/UI Design Bootcamp, UX/UI Design
    2022 - 2023
  • Pusan National University
    Bachelor of Arts (B.A.), Chinese Language and Literature
    2001 - 2005

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