Experience

Yokly

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• HR Payroll Team Lead

  • Jan 2023 - Present



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - Aug 2022

  Attend to customers' queries such as pricing, promos, product questions, and availability and delivery concerns. Assist customers with their billing concerns (bill explanation, refunds, and credits), disputes, and payments. Place orders and document interactions with customers via Sales Force. Attend to customers' queries such as pricing, promos, product questions, and availability and delivery concerns. Assist customers with their billing concerns (bill explanation, refunds, and credits), disputes, and payments. Place orders and document interactions with customers via Sales Force.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Billing Specialist

  • Nov 2015 - Sep 2019

  Assist customers with simple queries like billing, payments, account, and product-specific questions through phone and email (personal work email) promptly with guaranteed customer satisfaction. Upsell Telstra products or create sales leads via Sales Force (convince customers to get a new mobile plan, wireless broadband, fixed broadband such as ADSL, cable, and NBN-fiber). Place and track orders via ordering/internal tool. Handle complaints. (Order complex/process issues, service-related complaints, bill disputes, etc.) Show less



Telstra powered by Teletech

• Cebu, Central Visayas, Philippines

• Billing Specialist

  • Dec 2014 - Oct 2015

  Assist customers with simple queries like billing, payments, account, and product-specific questions through phone and email (personal work email) promptly with guaranteed customer satisfaction. Upsell Telstra products or create sales leads via Sales Force (convince customers to get a new mobile plan, wireless broadband, fixed broadband such as ADSL, cable, and NBN-fiber). Place and track orders via ordering/internal tool. Handle complaints. (Order complex/process issues, service-related complaints, bill disputes, etc.) Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Sep 2014

  AT&T Mobility. Assist customers by phone regarding mobile inquiries such as getting a new plan, re-contracting, technical support, and billing. AT&T Mobility. Assist customers by phone regarding mobile inquiries such as getting a new plan, re-contracting, technical support, and billing.



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Inbound Sales Representative

  • Jan 2013 - Jan 2014

  Worked with expedia.com and hotels.com - leading online accommodation sites. Attend to customer questions such as pricing, amenities, availability, and locations. Place or book a hotel stay via internal tools. Worked with expedia.com and hotels.com - leading online accommodation sites. Attend to customer questions such as pricing, amenities, availability, and locations. Place or book a hotel stay via internal tools.