Experience

WIND Hellas

• Greece
• Telecommunications
• 400 - 500 Employee

• Corporate Technical Support Specialist

  • Aug 2013 - Present

  Provide support - troubleshooting and monitoring to Business Corporate customers services ( Internet , PRI voice lines , point to point data circuits, VPN,GPRS). Problem investigation using all the information files and the available Network management platforms (Ericsson AXE OSS / MV36-38 /Siemens Netviewer / LMDS Nokia Hudges – Alcatel RM 1354 / SIAE/ HUAWEI U2000 ,etc. ) in order to perform all the necessary troubleshooting activities on transmission, switching and IP domain towards problem resolution. Responsible for the proper and quickly escalation of the case to the involved teams for smoother handling of the Business Customer’s problem and follow up interdepartmental coordination of activities within the other involved Technical Departments. External Parties and vendors may also be involved in the troubleshooting activities. Communication with customer for all the actions that performed at frequent intervals until the final resolution and verification of the problem. Show less



Huawei

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Transmission MW and Optical Network Product Technical Support Engineer

  • Jun 2011 - Aug 2013

  •Rollout activities and Acceptance testing of networks and/or their elements •Optical Network Design of NG-WDM domain, Low Level Design (LLD) •Provide the contracted customer support services according to established processes like: - Emergency support - Customer Service Request (CSR) handling - Software upgrading - Network maintenance • Commissioning and optimization of Microwave & Optical WDM equipment. • Maintenance of Microwave & Optical WDM equipment and relevant O&M platforms system, U2000 Unified Network Management System. Show less



Intracom Telecom

• Greece
• Telecommunications
• 700 & Above Employee

• Telecommunications System Engineer

  • Oct 2008 - Jun 2011

  Activations of 2G and 3G base station equipment (ERICSSON- HUAWEI). Delivery of Leased Lines circuits on Corporate customers of Vodafone. Technical support on Siemens microwave links SRAL, SRAL XD, FLEXIPACKET RADIO. Power systems-48V. (SAFT - ELTEC), HYBRID-OPERATION VSWR measurements at radio coverage antennas systems . Activations of 2G and 3G base station equipment (ERICSSON- HUAWEI). Delivery of Leased Lines circuits on Corporate customers of Vodafone. Technical support on Siemens microwave links SRAL, SRAL XD, FLEXIPACKET RADIO. Power systems-48V. (SAFT - ELTEC), HYBRID-OPERATION VSWR measurements at radio coverage antennas systems .



Vodafone Greece

• Field Network Maintenance Engineer

  • Feb 2002 - Sep 2008

  Acceptance, maintenance and expansion of telecommunications equipment. Optimization, troubleshooting, preventive maintenance and reconfiguration of base stations 2G/3G. Commissioning, upgrades and acceptance of microwave links for low and high capacity SDH systems (SRAL/SRAL XD/SRA 3/SRA 4/SRT-1C/SRT-1F) and multiplexers (SMA-1/SMA-4/SMA-16/SURPASS-hiT).Installation terminal equipment, measurements and delivery of leased line circuits to company’s Corporate Customers. Acceptance, maintenance and expansion of telecommunications equipment. Optimization, troubleshooting, preventive maintenance and reconfiguration of base stations 2G/3G. Commissioning, upgrades and acceptance of microwave links for low and high capacity SDH systems (SRAL/SRAL XD/SRA 3/SRA 4/SRT-1C/SRT-1F) and multiplexers (SMA-1/SMA-4/SMA-16/SURPASS-hiT).Installation terminal equipment, measurements and delivery of leased line circuits to company’s Corporate Customers.