kyran sumner
1st/2nd Line IT Support Field and Helpdesk Engineer at Saqqara IT Support- Claim this Profile
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Bio
Matthew Owen
I had the pleasure of managing Kyran at Hotelplan on the service delivery desk, Kyran was an asset to the team and business always keen to help out and learn and provide technical support to staff and also share his knowlege within the team, he's very approachable and friendly and a great team player. I would highly recommend him.
Matthew Owen
I had the pleasure of managing Kyran at Hotelplan on the service delivery desk, Kyran was an asset to the team and business always keen to help out and learn and provide technical support to staff and also share his knowlege within the team, he's very approachable and friendly and a great team player. I would highly recommend him.
Matthew Owen
I had the pleasure of managing Kyran at Hotelplan on the service delivery desk, Kyran was an asset to the team and business always keen to help out and learn and provide technical support to staff and also share his knowlege within the team, he's very approachable and friendly and a great team player. I would highly recommend him.
Matthew Owen
I had the pleasure of managing Kyran at Hotelplan on the service delivery desk, Kyran was an asset to the team and business always keen to help out and learn and provide technical support to staff and also share his knowlege within the team, he's very approachable and friendly and a great team player. I would highly recommend him.
Experience
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Saqqara IT Support
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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1st/2nd Line IT Support Field and Helpdesk Engineer
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Sep 2022 - Present
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Hotelplan UK
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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2nd Line Support Analyst
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Jun 2022 - Sep 2022
Working in a fantastic team supporting 250+ staff daily, keeping up on all the tickets raised for the 1st line, and supporting 2nd and 3rd when needed, deployed the entire office during the hells of Lockdown ready for the return. While supporting all the users, I Participate in project work and keep the systems running, working with physical servers and hardware. Taking part in travelling worldwide to deploy 140+ laptops and 100+ phones to all our overseas staff, ensuring they serve the best of the best. Always offering to be on-call at weekends, also during the weeks offering to take extra hours to keep supporting the company even while off shift. Not passing up any internal training opportunities or training within the team, ensuring I keep my knowledge fresh and up to date with the current market.
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Information Technology Support Technician
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Nov 2019 - Jun 2022
Job Roll Change
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Marks and Spencer
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United Kingdom
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Retail
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700 & Above Employee
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Operations Supervisor
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Jun 2017 - Nov 2019
I worked in the Operations team during college working three days a week and attending my course three days a week. After a short time, I was promoted to section coordinator in the department. I kept the company thriving, allowing the floor staff to do their job as effectively as possible. Also, taking part in Fixing and troubleshooting all the IT issues around the Store. I am keeping the tills updated and in compliance. I worked in the Operations team during college working three days a week and attending my course three days a week. After a short time, I was promoted to section coordinator in the department. I kept the company thriving, allowing the floor staff to do their job as effectively as possible. Also, taking part in Fixing and troubleshooting all the IT issues around the Store. I am keeping the tills updated and in compliance.
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Education
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2017 - 2019
East Surrey College
Bachelor of Technology - BTech, Computer Games and Programming Skills
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