CRM Manager

• Feb 2023 - Present

CRM Executive

• Aug 2022 - Mar 2023

Solely responsible for writing, designing and building automated workflows and blast emails for both customer and dealer comms sent from our CRM tools (Iterable & HubSpot). I'm also involved in finding ways to build up our opted-in database of customers as well as defining the wider CRM strategy and tool selection of the heycar group.

Marketing Executive

• Mar 2020 - Aug 2022

Marketing Intern

• Dec 2019 - Mar 2020

Joined as an intern to launch the heycar blog and work with our SEO agency and external freelance writers to publish content on site. I also started managing heycar's B2B marketing, with the aim of raising awareness and driving engagement with our car dealers.

Academy Manager

• Aug 2017 - May 2019

In this role I worked as part of a small team to manage 40-50 aspiring writers to equip them with the skills, knowledge and experience to become professional paid writers and freelance associates.I was responsible for selecting and appointing new freelance candidates from our pool of Academy writers.I delivered induction training for all new employees of the editorial team which included advice on story choice, how to use our content management system and the science behind creating intriguing headlines.I would sub-edit work sent from the Press Association on a whole range of sports and subjects before publishing it on the website.

Sub-Editor/Staff Writer

• Jul 2015 - Aug 2017

After initially spending a year as a sub-editor I took the role as a staff writer. This involved writing news stories, features and even the occasional opinion piece each day and creating the various headlines and Facebook posts which are sent out to over 25 million people who liked the GiveMeSport Facebook page. As a sub-editor, I was responsible for editing and publishing the content provided by the Press Association and from the successful Academy at GiveMeSport, which provides the platform for aspiring writers to get their work published.Part of this role also involved looking and evaluating Academy applications to judge whether they were approved or rejected based on a trial article they sent in.

Sales Assistant

• Dec 2011 - Jul 2015

As well as helping customers I was given the responsibility of opening the shop, dealing with complaints and acting as a "relief" assistant in other stores including the flagship London Marylebone shop. As well as helping customers I was given the responsibility of opening the shop, dealing with complaints and acting as a "relief" assistant in other stores including the flagship London Marylebone shop.

Work Placement

• Nov 2014 - Nov 2014

Two weeks work experience which involved: writing at least eight stories every day; interviewing Chris Sutton; working with the video manager to understand how to produce content and working alongside the social media team. Two weeks work experience which involved: writing at least eight stories every day; interviewing Chris Sutton; working with the video manager to understand how to produce content and working alongside the social media team.

Work Placement

• Oct 2009 - Oct 2009