Office Manager

• Mar 2022 - Present

Business Manager

• Mar 2021 - Mar 2022

- Responsible for overseeing and managing concierge department- Manages all Accounts Payable and Accounts Receivable - Responsible for preparing resident billing on monthly basis - Manages monthly rent increases, payments, move ins, move outs- Administers and maintains all financial records including petty cash, bank deposits- Responsible for ensuring all vendor accounts remain in good standing- Oversees payroll alongside General Manager- Provides support to other Service Team Leaders with respect to hiring, interviewing, scheduling and other aspects related to employee management - Responsible for ensuring compliance with RHRA provisions and regulations- General administrative duties- Responsible for the completion of resident business files and employee files

Resident Care Attendant

• Apr 2018 - Mar 2021

- Assisting with personal care (grooming and bathing, dressing, continence care)- Medication administration- Assisting with mobility: ensuring safe transferring and supervision with ambulation- Following individualized care plans and monitoring changes to behaviour or health status and documenting and reporting differences accordingly - UCP trained- CPR and First Aid Certified

Keyholder/Supervisor

• Mar 2018 - Jan 2019

- Responsible for counting money, completing daily book work and ensuring that all tills and safes balance- Responsible for ensuring deposit accuracy - Responsible for compiling daily, weekly, monthly and quarterly reports (total sales, conversion rates, average values per transaction, units per transaction) and sending it to corporate headquarters - Responsible for the opening and closing of store- Delegating opening and closing tasks to fellow associates- Supervising employee and store performance and addressing any concerns- Replenishing merchandise to company standards- Assisting with window changes, signage placements and visual presentations- Responding to customer concerns in a professional, effective manner

Keyholder/Supervisor

• Sep 2013 - Sep 2017

- Recovering merchandise on sales floor - Replenishing merchandise to company standards- Assisting with window changes, signage placements and visual presentations- Responding to customer concerns in a professional, effective manner- Responsible for counting money, completing daily book work and ensuring that all tills and safes balance- Responsible for ensuring deposit accuracy - Responsible for compiling daily, weekly, monthly and quarterly reports (total sales, conversion rates, average values per transaction, units per transaction) and sending it to corporate headquarters - Responsible for the opening and closing of store-Delegating opening and closing tasks to fellow associates- Supervising employee and store performance and addressing any concerns

Sales Representative

• Apr 2013 - Aug 2013

- Responsible for presenting and promoting the Canadian Tire credit card throughout various Canadian Tire locations in Hamilton, Burlington and Waterdown- Ensuring that daily, weekly and monthly sales goals are met- Responsible for providing daily reports of sales to management- Providing customer service and establishing and maintaining positive client relationships- Coordinating sales effort with other sales representatives- Motivation for sales- Closing skills- Negotiation skills- Prospecting skills- Product knowledge- Presentation skills

Student Assistant

• Jan 2012 - Apr 2012

During my first year at McMaster University, I studied Gerontology. For this particular course, it was mandatory to complete a placement at either a retirement residence or long term care facility of choice. I decided to complete a placement at The Meadows Long Term Care Home. During my placement, I had the opportunity to engage with residents, participate in and assist with activities and complete various administrative tasks and responsibilities. During my first year at McMaster University, I studied Gerontology. For this particular course, it was mandatory to complete a placement at either a retirement residence or long term care facility of choice. I decided to complete a placement at The Meadows Long Term Care Home. During my placement, I had the opportunity to engage with residents, participate in and assist with activities and complete various administrative tasks and responsibilities.