Experience

Protean Software Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Coordinator

  • Aug 2020 - Present

  -Lead the development of brand and site content to improve traffic, clicks and conversions. -Researched market trends and demographics to develop marketing campaigns -Utilise Excel and PowerPoint and Data Studio extensively to create complex data sets and visual reports - Delivers reports through written documents and verbal presentations -Coordination and design of promotional materials, including brochures, blogs, marketing copy -Carried out fact-checking, copy proofing and editing, and formatting support creation of mailers, website content, and other promotional materials -Monitors and maintains social media accounts, helping with content production (Facebook, LinkedIn, Buffer) -Maintains brand standards and promotes products within guidelines -Organised production of all major marketing materials by working closely with printers, agencies, project sponsors, and other involved parties -Planned and project-managed promotional company events -Created email various campaigns in Mailchimp -Managed WordPress website, creating pages and optimising for the best customer journey -Plan and design, videos and icons with Adobe programs (Illustrator, Photoshop, After Effects,etc.) -Create promotional material in print and digital format Show less



Smart-Pig.com

• Financial Services
• 1 - 100 Employee

• Digital Content Executive

  • Feb 2019 - Aug 2020

  - Managing social channels across two companies - Creation and distribution of email marketing campaigns. - Creation of email marketing and automation programmes - Creation and production of digital literature, such as guides and blog posts. - Editing and publishing of multimedia content - Create engaging and dynamic visual assets for social media when required - Creative thinking and suggesting new ideas to enhance the digital strategy of both brands. - Creating content in Adobe Suite including Illustrator and AfterEffects - Be an advocate for both brands on all social media platforms, engage in dialogue and answer questions. Provide an excellent level of customer service whenever required via social platforms. Show less



First Utility

• United Kingdom
• Utilities
• 100 - 200 Employee

• Social Media Executive

  • Jan 2018 - Dec 2019

  Resolved and managed inbound customer queries via multiple platformsProficient use with Twitter, Facebook, Trust pilot as well of the Conversocial platform to manage these effectively. Project management on new Digital strategy to engage customers Process improvement and continuous improvement on current and new processes. Creation of content to drive the brandManaged any potential PR risks with mentions on Social media. Monitoring of competitors social media sites for analysis. Ensure a consistent brand message across all the social media platforms Show less

• Technical Adviser

  • Jul 2017 - Jan 2018

  Monitor and prioritize company-wide trouble ticket queues.Conduct supplier to supplier investigations to ensure all new registrations and existing contracts have gone through official sales channels to identify and prevent fraudulent activity.Take inbound calls from our first line staff to help identify false registrations and advise accordinglyPrepared reports and communication for senior management and the wider business.Accurately documented, researched and resolved customer service and industry issues.Effectively managed a high volume of inbound and outbound calls.Advanced knowledge of industry processes. Preformed root cause analysis to identify areas where process improvement could be implemented. Show less

• Customer Service Adviser

  • Sep 2015 - Jul 2017

  Effectively managed a high volume of inbound and outbound customer calls.Addressed and resolved customer product complaints with empathy and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and politely.Accurately documented, researched and resolved customer service issues.Competent on customer service management systems and databases.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.Resolved service, pricing and technical problems for customers by asking clear and specific questions.Managed high call volume with tact and professionalism. Show less



Education and Skills Funding Agency

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Technical Helpdesk Adviser

  • Jan 2012 - Sep 2015

  Provided base level IT support to non-technical personnel within the business. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Remained up-to-date on the latest technologies and solutions applicable to company products. Provided base level IT support to non-technical personnel within the business. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Remained up-to-date on the latest technologies and solutions applicable to company products.