Technical Director

• May 2020 - Present

Started new company, merging in my previous business "Geek IT Up"

Business Owner

• Sep 2017 - May 2020

IT Service Delivery Manager

• Sep 2016 - Aug 2017

IT Systems Engineer

• Jul 2015 - Sep 2016

Network Technician – Level 3

• Mar 2014 - Jul 2015

Specialist Technician

• Apr 2011 - Mar 2014

Responsible for ICT management and support across 4 large primary and specialist schools in the Bendigo area comprising of over 1200 users and over 1000 devices. • Improved availability and robustness of network resources at all sites through purchase and installation of new server hardware and complete Windows Domain rebuilds, leveraging virtualisation technology in Hyper-V.• Developed procedures and infrastructure for rapid deployment of client devices using WDS &… Responsible for ICT management and support across 4 large primary and specialist schools in the Bendigo area comprising of over 1200 users and over 1000 devices. • Improved availability and robustness of network resources at all sites through purchase and installation of new server hardware and complete Windows Domain rebuilds, leveraging virtualisation technology in Hyper-V.• Developed procedures and infrastructure for rapid deployment of client devices using WDS & SCCM.• Installed and maintained central server to facilitate efficient patch management for all sites using WSUS, SCUP and Local Updates Publisher.• Assisted with development of school ICT roadmaps, including determining schools ICT needs and advising on appropriate solutions to fit within budget constraints.• Researched and implemented Mobile Device Management software (Casper Suite) to manage 90 iPads for a special needs school, as well built and configured a squid proxy server to cache apps to reduce bandwidth usage on WAN.• Managed Cisco enterprise wireless network at all sites, ensuring high coverage and availability for student and staff devices.• Migrated one site from basic servers to high-availability cluster on new Dell servers and Direct Attached SAS storage array, running Windows Server 2012 Hyper-V hosts & guests, significantly improving reliability and performance of network resources. Show more Show less

Specialist Technician

• Apr 2007 - Apr 2011

Responsible for ICT management and support across 4 large primary and specialist schools in the Bendigo area comprising of over 1200 users and over 1000 devices. • Improved availability and robustness of network resources at all sites through purchase and installation of new server hardware and complete Windows Domain rebuilds, leveraging virtualisation technology in Hyper-V.• Developed procedures and infrastructure for rapid deployment of client devices using WDS &… Responsible for ICT management and support across 4 large primary and specialist schools in the Bendigo area comprising of over 1200 users and over 1000 devices. • Improved availability and robustness of network resources at all sites through purchase and installation of new server hardware and complete Windows Domain rebuilds, leveraging virtualisation technology in Hyper-V.• Developed procedures and infrastructure for rapid deployment of client devices using WDS & SCCM.• Installed and maintained central server to facilitate efficient patch management for all sites using WSUS, SCUP and Local Updates Publisher.• Assisted with development of school ICT roadmaps, including determining schools ICT needs and advising on appropriate solutions to fit within budget constraints.• Researched and implemented Mobile Device Management software (Casper Suite) to manage 90 iPads for a special needs school, as well built and configured a squid proxy server to cache apps to reduce bandwidth usage on WAN.• Managed Cisco enterprise wireless network at all sites, ensuring high coverage and availability for student and staff devices.• Migrated one site from basic servers to high-availability cluster on new Dell servers and Direct Attached SAS storage array, running Windows Server 2012 Hyper-V hosts & guests, significantly improving reliability and performance of network resources. Show more Show less

OS Deployment Consultant

• Dec 2006 - Apr 2007

Setup deployment infrastructure and procedures for OEM pre-installation of Microsoft Windows Vista on new computers and improved upon existing methods for pre-installing Windows XP and other required applications

MS Exchange 2003 Administrator

• Apr 2006 - Sep 2006

Team Leader / Rollout Technician

• Feb 2006 - Mar 2006

Computer Technician

• Sep 2001 - Apr 2002

Diagnosed and resolved hardware & software issues, both in the workshop and onsite. Also provided telephone support for various technical issues.

Field Service Technician

• Oct 2000 - Aug 2001

• As a service agent for Fujitsu, Compaq and IBM, I performed diagnosis and repair work on business computers, servers and point of sale equipment for companies such as Woolworth’s, BankSA, Commonwealth Bank and OneSteel.• Provided technical support over the phone, for hardware, software and internet related issues.• Diagnosed and resolved PC hardware & software issues, both in workshop and • on-site.• Supervised and assigned jobs for other workshop employees.• Designed and… • As a service agent for Fujitsu, Compaq and IBM, I performed diagnosis and repair work on business computers, servers and point of sale equipment for companies such as Woolworth’s, BankSA, Commonwealth Bank and OneSteel.• Provided technical support over the phone, for hardware, software and internet related issues.• Diagnosed and resolved PC hardware & software issues, both in workshop and • on-site.• Supervised and assigned jobs for other workshop employees.• Designed and implemented procedures relating to service contracts Show more Show less

Computer Repair Technician

• Nov 1998 - Oct 2000

As the sole technician at the Smithfield store, I performed hardware & software troubleshooting, both in the workshop and onsite. Assembly and testing of new computers.