Experience

Defy Security
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Director of Services Operations

  • Nov 2019 - Present


Pies From The Heart, LLC

• Co-Owner

  • Jan 2002 - Present

  Manage all aspects from dealing with vendors to customer service. Meeting deadlines and organization of busy fall season at Leed's Farm. Handle all scheduling and payroll Manage all invoicing, meeting with clients, vendors, billing receivable and payable Manage all aspects from dealing with vendors to customer service. Meeting deadlines and organization of busy fall season at Leed's Farm. Handle all scheduling and payroll Manage all invoicing, meeting with clients, vendors, billing receivable and payable



Optiv Inc

• United States

• SOW Development Manager

  • Apr 2015 - Nov 2019

  Contracts Management leader with over 5 years of operational cyber security professional services operations experience. Driven by implementing strategic improvement initiatives, serving as the channel between all business units to promote a seamless customer experience, and building and growing operational teams. Created, edited, and maintained RFPs, Proposals, and Statements of Work as well as provided quality assurance for outgoing cyber security services opportunities. Exceptional customer service abilities, face-to-face interaction and telecommunication, social networking platforms Follows company security policies, professional standards, and performs all work in a manner respectful of others, safeguarding corporate and client assets Knowledge of contractual language, legal agreements, terms and conditions, policies, and terminology Extremely organized and detail-oriented, working with deadline-driven assignments, time management, and inter-departmental communication: • Ability to work with subject matter experts to produce clear and concise documentation appropriate for the intended audience • Provided excellent service to customers • Contributed to pre-proposal activities, including intelligence gathering, identifying stakeholders • Developed winning proposal strategies in coordination with the Optiv team • Developed and maintain proposal content library and related documentation to include past performances, contract profiles, and other content to support future proposal efforts • Generated reports and communicate status to the Optiv team • Ensure compliance with solicitation requirements and criteria for evaluation • Managed proposal schedules, outlines, kickoffs, and reviews. • Led timely production and delivery of compliant, compelling proposals. • Obtained feedback from customers for "lessons learned" to incorporate in future proposals. • Ability to utilize CRM tools: Salesforce, Desk, and SharePoint • Highly-skilled in Word, Excel, PowerPoint, Outlook Show less



Buckeye Valley Local Sch Dist

• United States
• Education Administration Programs
• 1 - 100 Employee

• Long Term Substitute Teacher

  • Jan 2011 - Apr 2015

  Teaching students grades K-8th grade Ability to adapt effectively to all situations presented at last minute and confidently ensuring student safety while managing classroom and various tasks. Lesson plans as needed and ensuring student and State Board Of Education goals are met Ability to use classroom technology and educational software Teaching students grades K-8th grade Ability to adapt effectively to all situations presented at last minute and confidently ensuring student safety while managing classroom and various tasks. Lesson plans as needed and ensuring student and State Board Of Education goals are met Ability to use classroom technology and educational software



All Occasions Catering & Banquet Facility

• United States
• Restaurants

• Event Coordinator/Administrative Officer

  • Jan 1999 - Dec 2003

  • Schedule and meet with potential clients • Handle invoicing, billing, receivable and payable • Ensured customer satisfaction by communicating with clients and owner • Working with various companies and private party budgets to guarantee that services were reasonable and suitable • Resiliently worked with brides to secure that every detail was achieved and satisfaction met • Schedule and meet with potential clients • Handle invoicing, billing, receivable and payable • Ensured customer satisfaction by communicating with clients and owner • Working with various companies and private party budgets to guarantee that services were reasonable and suitable • Resiliently worked with brides to secure that every detail was achieved and satisfaction met