Experience

NationSwell
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Senior Manager, Operations & Events

  • Jan 2022 - Present


Mischief Management

• United States
• Entertainment Providers
• 1 - 100 Employee

• Operations Director

  • Jul 2020 - Dec 2021

  - Formulate goals and strategies for department, including forecasting and strategic development- Oversee operations department budget of more than $2.5m, including all events and merchandise- Successfully pivoted to new business development in virtual events and interactive experiences, including the introduction to a new software and development of cross-functional processes. Generated $200k+ new revenue for the company following the cancellation of in-person events.- Pitch, lead, and execute projects for clients and partners like A+E Networks, NBC, Netflix and Situation Interactive- Revamped nearly inactive e-commerce store, introducing 400+ new products and resulting in a 1120% increase inrevenue from 2019 to 2020.- Serve as the point of contact for contractors, vendors, and partners. Negotiate $3M in annual contracts and manage relationships throughout the contract cycle, including updating agreements for pandemic event postponements- Introduced collaborative cloud management tools to track projects, develop CRMs, and streamline cross-departmental projects; trained colleagues to use new systems Show less

• Senior Event Operations Manager

  • May 2018 - Jul 2020

  - Managed all logistics for events, including catering, accommodations, A/V, EMS, security, shipping, sponsorship, floor plans, furniture, signage, and crowd management; oversaw 8-10 contracted staff per event- Oversaw all operational costs and budgets ($1.5m+ in 2019), reconciled event expenses, and processed payments- Sourced and hired contractors in each event city, including contract negotiations and on-site management- Coordinated merchandise procurement, product launches, and maintained online e-commerce storefront- Developed and introduced manuals with SOPs for department- Served as account manager for 400+ exhibitors, retaining +85% exhibitor participation year to year Show less

• Executive Assistant

  • Jun 2017 - May 2018

  - Support CEO and COO to ensure that business operations run smoothly- Organized meetings for staff and partners, including scheduling, creating agendas, and organizing catering- Maintained comprehensive and accurate corporate records, documents and reports, including weekly sales reports - Booked flights and lodging for staff and contractor travel- Served as an office manager: maintained office supply inventory, developed staff newsletters, and directed all inbound mail and phone calls Show less

• Vendor Accounts Coordinator

  • May 2014 - May 2017

  - Served as account manager for 200+ exhibitors- Provided personalized customer service, managed inbound email and phone calls- Cultivated and maintained relationships with new and returning exhibitors- Liaised with the general service contractors to support exhibitor needs, track shipments, and develop floor plans



The George Washington University Law School, Office of Alumni Relations & Development

• Staff Assistant

  • Sep 2014 - May 2017

  - Corresponded with over 24,000+ alumni regarding upcoming events, services, and resources - Maintained alumni records in Advance by regularly updating donor, contact, and employment information - Developed and produced weekly metric reports to track event attendance and other alumni engagement - Coordinated event logistics for 50+ annual alumni events across the United States, Reunion Weekend, and fundraising galas - Implemented procurement process for merchandise and swag - Corresponded with over 24,000+ alumni regarding upcoming events, services, and resources - Maintained alumni records in Advance by regularly updating donor, contact, and employment information - Developed and produced weekly metric reports to track event attendance and other alumni engagement - Coordinated event logistics for 50+ annual alumni events across the United States, Reunion Weekend, and fundraising galas - Implemented procurement process for merchandise and swag



GW Summer and Conference Housing

• Housing Assistant

  • May 2015 - Aug 2015

  - Provided forward-facing customer service for individuals, small and large group stays - Maintained working knowledge of Housing and University policies - Provided solutions for guest and facility issues, liaising with other University Departments as needed - Provided forward-facing customer service for individuals, small and large group stays - Maintained working knowledge of Housing and University policies - Provided solutions for guest and facility issues, liaising with other University Departments as needed


United States Senate
• Legislative Offices
• 700 & Above Employee
• Legislative Intern

  • Jan 2014 - May 2014