Kylie Hernandez

Dispatch Operations Associate at Voltus
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Contact Information
us****@****om
(386) 825-5501
Location
Honolulu, Hawaii, United States, US

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Experience

    • United States
    • Utilities
    • 200 - 300 Employee
    • Dispatch Operations Associate
      • Mar 2023 - Present

      - Maintain a state of readiness to receive dispatches from grid operators and utilities. -Expert in executing dispatches across grid operator and utility programs. - Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful. - Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches. - Capture lessons learned… Show more - Maintain a state of readiness to receive dispatches from grid operators and utilities. -Expert in executing dispatches across grid operator and utility programs. - Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful. - Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches. - Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues. - Expert in the operation of Voltus’ peak avoidance offerings (called Peak Saver). Provide business critical insight and help our customers maximize savings during system peak hours. - Ensure swift diagnosis, action, and resolution on lessons learned coming out of each dispatch. - Collaborate across internal and external stakeholder groups to drive efficient and thoughtful action. - Own process documentation, internal and external, stakeholder communications, and customer readiness for Peak Saver programs. - Work cross functionally to ensure key program milestones are complete ahead of season start dates. - Create and deliver seasonal communications to customers in partnership with Voltus's Customer Success team. - Schedule and conduct dispatch verification tests before a customer’s first dispatch. - Ensure customer onboarding is completed fully and in a timely manner. - Expert in dispatching Peak Saver programs and help lead a continuous training program. Leverage recordings, Lessonly, and other materials to facilitate asynchronous training in Dispatch Ops and across the company. - Assist in the operation of grid operator and utility programs in the PJM, ISO-NE, NYISO and IESO service territories. Show less

    • United States
    • Armed Forces
    • 100 - 200 Employee
    • Airfield Management
      • Dec 2019 - Aug 2020

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Airfield Management
      • Feb 2018 - Dec 2019

      512th Contingency Response Squadron -Developed, organized, directed, and controlled airfield activities in support of flying missions. Responsible for procurement, maintenance, and production of information on safe operation of aircraft through national and international airspace system in a contingency location for worldwide deployment of USAF aircraft. - Conduct airfield inspections and coordinate with aircrews, air traffic control, transient alert, security forces, command post and civil engineers to ensure safe operations… Show more -Developed, organized, directed, and controlled airfield activities in support of flying missions. Responsible for procurement, maintenance, and production of information on safe operation of aircraft through national and international airspace system in a contingency location for worldwide deployment of USAF aircraft. - Conduct airfield inspections and coordinate with aircrews, air traffic control, transient alert, security forces, command post and civil engineers to ensure safe operations and a functional airfield. - Establish and validate remote airfield, drop zone, and hazardous material area. - Ensure safe airfield operations and management of Hazmat cargo. Show less

    • United States
    • Travel Arrangements
    • 100 - 200 Employee
    • Airport Operations Aide
      • Dec 2018 - Jun 2019

      Dover, Delaware -Familiar with CFR 14 Parts 77 and 139, and applicable FAA Advisory Circulars 150 Series. -Assist Airport Operations Coordinators or managers with required inspections of fuel systems, storm water drainage and airfield systems for the Delaware Airpark Airport and Dover Civil Air Terminal. -Operates an Authority vehicle in and around the Airport Operations Area and landside areas to perform daily inspections -Interacts with airport administration, maintenance and Authority customers to… Show more -Familiar with CFR 14 Parts 77 and 139, and applicable FAA Advisory Circulars 150 Series. -Assist Airport Operations Coordinators or managers with required inspections of fuel systems, storm water drainage and airfield systems for the Delaware Airpark Airport and Dover Civil Air Terminal. -Operates an Authority vehicle in and around the Airport Operations Area and landside areas to perform daily inspections -Interacts with airport administration, maintenance and Authority customers to ensure compliance with established policies and procedures, and provide customer service. Show less

    • United States
    • Travel Arrangements
    • 100 - 200 Employee
    • Airfield Operations Specialist
      • Feb 2018 - Oct 2018

      -Part 139 subject area expert versed in aviation documentation & technical issues including: aviation laws, FAA compliance and safety procedures. -Produce positive feedback for the DRBA by providing exceptional customer service. -Provide safety risk management. -Perform inspections of landside, terminal, tenant hangars, fuel farms and airdrome to ensure compliance with all applicable minimum standards. -Create work orders, reports, and notices. -Coordinate airline movement… Show more -Part 139 subject area expert versed in aviation documentation & technical issues including: aviation laws, FAA compliance and safety procedures. -Produce positive feedback for the DRBA by providing exceptional customer service. -Provide safety risk management. -Perform inspections of landside, terminal, tenant hangars, fuel farms and airdrome to ensure compliance with all applicable minimum standards. -Create work orders, reports, and notices. -Coordinate airline movement, VIP movement and events. -Monitor and coordinate construction, snow removal operations and other projects. Show less

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Non Commissioned Officer In Charge, Airfield Management Operations
      • Dec 2015 - Feb 2018

      Dover AFB DE -Handpicked to perform duties above assigned rank. Filling vacancy as the Wing Airfield Driving Program Manager responsible for 3K drivers across the base. Provided hands on training and inspected the 21 Units under me annually for compliance. -Review and initial flight plans, traffic logs, daily record of events, NOTAMs and other supporting flight data information for accuracy, completeness and conformance with established directives. Develop procedures to process NOTAMs and develop backup… Show more -Handpicked to perform duties above assigned rank. Filling vacancy as the Wing Airfield Driving Program Manager responsible for 3K drivers across the base. Provided hands on training and inspected the 21 Units under me annually for compliance. -Review and initial flight plans, traffic logs, daily record of events, NOTAMs and other supporting flight data information for accuracy, completeness and conformance with established directives. Develop procedures to process NOTAMs and develop backup procedures with another base to transmit NOTAMs. -Ensure procedures in local weather support directive include notifying various section of hazardous weather. -Ensure a Secondary Crash Net (SCN) is installed and operational. Develop primary and backup procedures for operation of the SCN. Develop a SCN form or checklist to record information received over the Primary Crash Alarm -System (PCAS) and/or relayed over the SCN. -Develop a monthly duty schedule to ensure effective utilization of personnel working in the section. Understand Union bylaws for civilian personnel schedule requirements mandated. Prioritized workload and assignment duties, often with very short notice. -Develop and maintain current and accurate Operating Instructions, Quick Reaction Checklists (QRC), logs, etc, in the section to perform Airfield Management activities and responsibilities. Develop a shift-briefing checklist and local procedures for using the AF IMT 3616 to record significant incidents/events during each tour of duty.

    • Non Commissioned Officer In Charge, Airfield Management Training
      • Dec 2013 - Dec 2015

      Travis AFB CA - Oversaw, monitored, and coordinated training requirements. Accomplished on-the-job training and performs evaluations. Determined training priorities and developed an annual training plan. Ensured equipment, resources, and working aids were available and in place to fulfill training requirements. - Developed lesson plans, evaluated effectiveness of training, and made recommendations to enhance training standards. - Scheduled unit personnel for all annual/recurring training… Show more - Oversaw, monitored, and coordinated training requirements. Accomplished on-the-job training and performs evaluations. Determined training priorities and developed an annual training plan. Ensured equipment, resources, and working aids were available and in place to fulfill training requirements. - Developed lesson plans, evaluated effectiveness of training, and made recommendations to enhance training standards. - Scheduled unit personnel for all annual/recurring training. Coordinated Formal Training Classes for unit personnel to broaden their Contingency Response capabilities. - Developed expertise in managing Air Force training records programs (AFTR) Air Force Training Records. Briefed Upper level Management on unit training readiness, and ensured personnel are deployment ready within 24 hour notice. - Maintained, validated, and updated training records for 20 military and civilian members. Tracked progress of training requirements and conducted/directed remedial training.

    • Airfield Management Shift Lead
      • Dec 2009 - Dec 2013

      Joint Base Lewis-McChord, WA -Conduct airfield checks/inspections, coordinate construction/repair projects, and manage various airfield operations. Respond to inflight emergencies and ground emergencies. - Coordinate work orders for lighting and airfield discrepancies. Track orders in lighting outage and airfield discrepancy databases. - Provide aircrew support, review and process flight plans. Maintain and update airfield status displays. Keep accurate daily events logs as well as aircraft traffic count. -… Show more -Conduct airfield checks/inspections, coordinate construction/repair projects, and manage various airfield operations. Respond to inflight emergencies and ground emergencies. - Coordinate work orders for lighting and airfield discrepancies. Track orders in lighting outage and airfield discrepancy databases. - Provide aircrew support, review and process flight plans. Maintain and update airfield status displays. Keep accurate daily events logs as well as aircraft traffic count. - Activates secondary crash net, advises agencies of weather warnings, watches and advisories, as well and inflight emergency and ground emergency information. - Perform airfield driver’s license checks to flight line personnel that support Base assigned aircraft. Ensure that all personnel that are driving on the airfield are maintaining the correct speeds, parking distances, and have all required documentation. - Provide briefs to aircrew on all construction projects, and the impact to operations. - Brief contractors on correct haul routes and de-conflict construction work with operations. Escort contractors at work zones while keeping two-way radio contact with Air Traffic Control.

    • Airfield Management Shift Lead
      • Aug 2011 - Dec 2011

      Sather AB Iraq - Complete prior permission request for landing aircraft. Conducted airfield inspections and checks - Selected for promotion 6 months ahead of schedule. - Conduct airfield checks/inspections, coordinate construction/repair projects, and manage various airfield operations with host nation. - First responder on airfield and responsible for conducting post attack recovery checks (PAR) and coordinating with EOD.

Education

  • University of Hawaii-West Oahu
    Bachelor's degree, Public Administration and Health Care Administration
    2020 - 2022
  • Community College of the Air Force
    Associate's degree, Aviation/Airway Management and Operations

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