Kylie Ridgeway

Customer Support Specialist II at Midstates Recreation
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Location
Heath, Ohio, United States, US

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Experience

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Customer Support Specialist II
      • Jan 2022 - Present

    • Order Entry Specialist
      • Mar 2020 - Present

    • United States
    • Truck Transportation
    • 1 - 100 Employee
    • Carrier Relations Specialist
      • Feb 2019 - Mar 2020

    • Track and Trace
      • Dec 2018 - Mar 2020

    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Merchandise Buyer
      • Mar 2018 - Jun 2019

      Monitor inventory levels for vendors under my supervision – using multiple databases to do so. Assess when inventory is low, place replenishment orders based upon current inventory levels and current trends.Forecasting 90+ days sales to ensure inventory levels meet requirements. Documenting all replenishment orders for mills; dollar amount, order numbers, and quantities ordered for future buys and budgets. Updating delivery dates in company system once confirmation is received from vendors. Have day to day contact with said vendors to ensure a healthy partnership.Negotiate returns and large buys with vendors. Build new items in company’s database using PDD files provided by the vendors.Pulling all needed information into excel spreadsheet to use for uploading item into database. Once items are built, load item information into a master file (item description) Load key word searches for website. Sitting in annual new product presentations for following year with all vendors. Based upon previous sales and new trends, make add/drop suggestions for the mills under my supervision. Entering vendor returns for any discontinued product. Updating item statuses in database to reflect on company’s website (x: Phase-out, New, Active, Obsolete.Working with pricing department on discontinued items prices for faster turn arounds. Working with the outside sales team to set up item programs for their customers and making sure inventory levels meet their demands. Working alongside the marketing team on choosing which products to promote month to monthProofing upcoming catalog pages for vendors under my supervision and communicating any changes with marketing to ensure item descriptions, pictures, and colors are correct. Show less

    • Transportation Coordinator
      • Mar 2017 - Jun 2019

      MARCH 2017 – MARCH 2018TRANSPORTATION COORDINATOR, HERITAGE SPORTSWEAR Handle all inbound and outbound shipments for all four locations; Ohio, Florida, Indiana, and Virginia. Handle transportation needs for all mill returns for all locations – including shipping, tracking loads, scheduling FedEx Ground pickups, and sending delivery confirmations to appropriate buyer. Creating BOL’s (Bill of Lading) for LTL loads. Ensuring efficiency when doing so; address checking and adding any foreseen fees (ex: lift-gate, limited access, secure access, etc.)Communicating effectively with the customer service rep and warehouse to ensure on time deliveries. Accounting for all LTL orders, tracking throughout the day using warehouse report system. Quoting 100+ freight costs daily to ensure cheapest rates and that all loads are cost effective.Addressing various carrier issues, including pick up delays, service failures, routing errors, damaged goods, and late deliveries.Successfully negotiating rates and lower guaranteed rates from major carriers.Keeping an updated spreadsheet of that days LTL shipments using Microsoft Excel – along with sending it nightly to all supervisors and sales reps. Review LTL invoices from all carries and addressing any invoice errors.Successfully leading projects that resulted in efficient on time deliveries company’s largest client while keeping daily cost down. Providing onsite training. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Team Lead
      • Oct 2016 - Mar 2017

      Tasks include: weekly ordering, scheduling of employees, monthly inventory, training, crafting of beverages and customer service. Tasks include: weekly ordering, scheduling of employees, monthly inventory, training, crafting of beverages and customer service.

Education

  • The Ohio State University
    N/A, Business and Personal/Financial Services Marketing Operations
    2013 - 2015

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