Experience

Telstra Health

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Practice Consultant

  • Apr 2022 - Present

  •Knowledge across the whole MedicalDirector PracSoft, BlueChip, Clinical, Day Surgery & Helix. •Implementing & Onboarding new Helix & BlueChip customers. •Running handover meetings, providing welcome communication, Setup of Helix & Bluechip environment, follow ups meetings, Training clinical and practice management. •Building relationships with MedicalDirectors marketplace partners •Attended Samy Medical Group to celebrate their 5 years on Helix & manage customer video testimonial Samy Medical Group's Journey with Helix | MedicalDirector •Creating conversion document for Medicaldirector’s partner ecosystem including testimonials. •MedicalDirector brand ambassador •Creating content on LinkedIn •Researching and providing Marketing photos, logos, branding materials including how MedicalDirector Clinical and PracSoft first started. •Finding and promoting MedicalDirector Clinical celebrating 30 years •Working with marketing on stand lay-out and design. •Ensure MedicalDirector’s stand is setup and taken down •Organised coffee machines & coffee branded MedicalDirector coffee cups for AAPM Gold Coast 2022 •Supporting Sales Manager with new sales opportunities. •Clarifying how the Medical Practice works allows individual solutions to be made to meet new and existing customer needs. •Launch New MedicalDirector’s Customer Portal •Selected & contacted medical practice’s national of all sizes, products & duration with MedicalDirector to take part in the new MedicalDirector Customer Portal. Composed welcome, setup, follow up & thank you emails •Arranged meetings internally to provide insight on results, actions and next steps. Created & conducted customer survey experience on new customer experience. •Hosting meetings with the head of Helix products and his team to speak about features and improvements, created streamlined processes to create business efficiencies. Show less



HealthShare

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Practice Engagement Representative

  • Nov 2019 - Apr 2022

  •Building and nurture a pipeline of GP practices around Australia and successfully sign them up to use HealthShare's products • Optimise practice acquisition using a combination of cold-calling, inbound leads, strategic partnerships and other initiatives • Track all communication with practices using Salesforce • Provide relevant feedback from practices to management and peers to guide product changes, marketing messages and new opportunities • Establish great relationships and trust with GP practices to help generate word-of-mouth referrals • Participate in conferences, in a team and solo environment, to engage with GPs and practice managers Show less



Metalcorp

• Australia
• Retail
• 1 - 100 Employee

• Account Manager

  • Aug 2019 - Oct 2019

  •Supported and improve business processes and procedures within Salesforce for the hole company. • Identify and develop new business opportunities. • Manage and optimize existing account customers. •Deliver safely the outputs expected in the National Safety Strategy. • Develop business partnerships with new and exciting customers and strive to achieve win-win outcomes. •Salesforce monthly call plans in advance • Call cycles planned & executed •Account Plans for all AA Customers • Weekly & Monthly Territory reports submitted •Dedicated time each to engage with new business Show less



APM

• Australia
• Health and Human Services
• 700 & Above Employee

• Employment Consultant - DES

  • Jul 2019 - Aug 2019

  •Mental Health First Aid (MHFA) training •Blue Card - Expiry date: 15 July 2022 •Building relationships with organisations to grow a network of employers both local and national •Ensure candidates are job ready and help them overcome limitations •Booking meetings with job seekers and maintaining case notes and file notes to support the outcomes of new jobs, setting goals •Attending Bundaberg State High School for NAIDOC Day to speak to students and staff •Setting up an event and promoting APM Show less



MedicalDirector

• Australia
• Software Development
• 1 - 100 Employee

• National Client Manager

  • Apr 2018 - Jun 2019

  •Certificate IV in Business Sales 12th Nov 18 •Negotiate contracts on national level with key decision makers to drive business growth and development while assuring negotiations are cost effective and business viable. •Maintaining, creating and establishing relationships with key clients such as general practitioners, practice managers and corporate medical entities.•Working with executive management to develop and implement strategies throughout the business to drive market growth and penetration. •Attending and organising key events to promote business offerings and identify new business partners to create a larger industry network.•Financial management of key accounts and transactions within the business.•Utilising and maintaining CRM tools to record client profiles to further data mine and establish viable business targets.•Resolving issues that arisen for practices within my territory and find solutions for their problems.•Researching and Identifying Customer needs Show less

• State Account Manager - WA, SA, NT & QLD

  • Mar 2016 - Apr 2018

  •Work with existing and new clients in the allocated territory to maximise revenue via renewals, product and service upsell and cross sell, and by site expansion•Develop and close sales by researching and identifying potential opportunities; soliciting new clients; building rapport; providing technical information and explanations; negotiating to arrive at the best solution; preparing quotations•Develop relationships with existing accounts to ensure satisfaction with their Medical Director solutions•Manage inbound calls for client base and new clients•Conduct proactive outbound calls with existing accounts to build stronger relationships, maintain revenue and further revenue opportunities•Participate in campaigns to generate leads from and to educate the customer baseAttend events, conferences and workshops to connect with clients, prospects and partners•Feedback relevant market, product, client and competitor information to the business in aconstructive way•Achieve the set monthly sales and retention targets and other KPI’s as required•Collaborate closely with the Practice ConsultantsKey Achievements:•Implemented and created streamlined processes to create business efficiencies resulting in 25% productivity increase.•Actively involved with redesigning of systems and enhancing processes and operations to improve workflow.•Launched Helix into the healthcare market Show less

• Partner Sales Specialist

  • Nov 2015 - Mar 2016

  •Creating new opportunities for our partners

• Support Customer Care Agent

  • May 2012 - Nov 2015

  •Technical support for MedicalDirector, PracSoft & Bluechip•On-boarding new customers •Customer service•Negotiating and Closing deals •Outstanding skills building rapport•Ability to quickly pickup product and industry knowledge•Creating conversion document, welcome letter, BDM Appointment form, contact list•Training New Staff•Promoting new product launches into the market.



Salmat - Telstra

• Bundaberg, Australia

• Sales Representative

  • Apr 2006 - Mar 2011

  Sales- mobile, internet & homes phones plans Account management Dealing with complaints Inbound/outbound calls Up selling Data entry Training new staff Dealing with business and residential customers Sales- mobile, internet & homes phones plans Account management Dealing with complaints Inbound/outbound calls Up selling Data entry Training new staff Dealing with business and residential customers