Experience

WorkSafe Victoria

• Australia
• Government Administration
• 700 & Above Employee

• Claims Coordinator

  • Nov 2022 - Present



EML Group

• Australia
• Insurance
• 400 - 500 Employee

• Case Manager

  • Jun 2021 - Jul 2022

  - Assist workers recovery and rehabilitation journey - Current management of long tail portfolio - Oversee the management of a portfolio of complex workcover claims - Set smart based goals to assist recovery and rehabilitation of injured workers - Prepare and attend Case conferences - Determination of liability and ongoing entitlement to compensation and medical and like expenses in accordance with WorkSafe’s Policy and guidelines - Proactively and effectively updating and maintaining the ongoing management of all WorkCover claims by updating the Novus system and ensuring required tasks are completed within the required time frames - Building strong relationships with worker and supported networks - Provide appropriate WorkSafe policy advice to clients in relation to the maintenance or strategic management too aid recovery and correct entitlements - Provide professional representation at the Accident Compensation Conciliation Service in order to appropriately review decision made in relation to a workers ongoing entitlement - Support ongoing mentoring and training of other staff members - Assist in senior team leader activities and team activities - Supervise junior staff to address capabilities and skills assessments - Resolve complex claims and customer service enquires Show less



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Senior Case Manger

  • May 2000 - Jun 2021

  - Assist workers recovery and rehabilitation journey - Current management of long tail portfolio - Oversee the management of a portfolio of complex workcover claims - Set smart based goals to assist recovery and rehabilitation of injured workers - Prepare and attend Case conferences - Determination of liability and ongoing entitlement to compensation and medical and like expenses in accordance with WorkSafe’s Policy and guidelines - Proactively and effectively updating and maintaining the ongoing management of all WorkCover claims by updating the Novus system and ensuring required tasks are completed within the required time frames - Building strong relationships with worker and supported networks - Provide appropriate WorkSafe policy advice to clients in relation to the maintenance or strategic management too aid recovery and correct entitlements - Provide professional representation at the Accident Compensation Conciliation Service in order to appropriately review decision made in relation to a workers ongoing entitlement - Support ongoing mentoring and training of other staff members - Assist in senior team leader activities and team activities - Supervise junior staff to address capabilities and skills assessments - Resolve complex claims and customer service enquires Show less



QBE Mercantile Mutual

• Melbourne, Victoria, Australia

• Claims Account Manager

  • Jan 2000 - Mar 2000



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Case Manager

  • Sep 1998 - Dec 1999



Swann Insurance

• Australia
• Insurance
• 1 - 100 Employee

• Adminstration Support Clerk

  • Sep 1985 - Aug 1998