Senior Implementation Project Manager

• Aug 2022 - Present

Implementation Project Manager

• Aug 2020 - Sep 2022

● Influenced stakeholders through articulating concepts, challenges, complexities in order to drive standards and best practices.● Coordinated resources and schedules for project/program implementations, including project deliverables, goals and milestones.● Regularly and accurately reported internally/externally on project status, budget, milestones, KPIs, accomplishments, and deliverables.● Created strategies for risk mitigation and contingency planning.● Oversaw user acceptance testing and provided direct customer training on software/hardware. Show less

Conference Officer

• Jan 2016 - Aug 2020

● Manage the collection of $2M+ in support each fiscal year by way of account freezes, IRS intercepts, wage garnishments, and direct correspondence. ● Provide direct supervision to 7 case assistants responsible for scheduling, document processing, and case review. ● Delegate job duties and tasks to across 19 employees spanning 5 departments, strategically allocating resources to optimize productivity. ● Build relationships with customers and provide excellent customer service, exceeding 80% collection goal and achieving 90%+. Show less

Conference Officer

• Nov 2013 - Jan 2016

● Led enforcement of child and spousal support orders across 600+ cases, communicating with clients through telephone conversations, face-to-face meetings, and written correspondence. ● Pioneered and participated in leadership development program ● Led enforcement of child and spousal support orders across 600+ cases, communicating with clients through telephone conversations, face-to-face meetings, and written correspondence. ● Pioneered and participated in leadership development program

Air freight specialist

• Aug 2015 - Oct 2015

Counselor

• Jun 2013 - Nov 2013

● Provided one-on-one counseling to 5 residents and group counseling to 30+ attendees on topics including anger management, behavioral modification, and professional development. ● Documented progress and wrote treatment plans for use by social workers, judges, parents, therapists, supervisors, and stakeholders. ● Provided one-on-one counseling to 5 residents and group counseling to 30+ attendees on topics including anger management, behavioral modification, and professional development. ● Documented progress and wrote treatment plans for use by social workers, judges, parents, therapists, supervisors, and stakeholders.

Therapeutic Staff Support

• Jan 2012 - Jun 2013

● Provided services in school, home, and community and one-on-one services to clients, modeling behaviors and inspiring change. ● Documented services and prepared insurance submissions to determine validity, continuation of service, and service amendment. ● Provided services in school, home, and community and one-on-one services to clients, modeling behaviors and inspiring change. ● Documented services and prepared insurance submissions to determine validity, continuation of service, and service amendment.

2nd helper

• Jun 2007 - Aug 2011