Lead Security Automation Engineer & Lead Coordinator

• Jul 2023 - Present

SOC Analyst Level II

• Jan 2022 - Jul 2023

Top SOC (Security Operations Center) analyst at a preeminent NYC startup and MSSP. I manage and train a shift of employees. Successfully detected, responded to, and neutralized numerous attacks in progress, including ransomware attacks. Perform daily threat hunts. Activities: SIEM analysis and review. Whitelisting (lowered alert volume to lowest levels not seen before at SOC). Macro creation. Tuning opportunities. Ticket creation. SOC curriculum creation.Review and dispose of second opinions. Write incident reports and knowledge articles.SIEM dashboard feedback, conducted SIEM rule severity review, and provided workflow evaluation.Incident response. Pen test reports and client investigations. Static analysis ofPowerShell and other scripts. OSINT.Completed first place in company-wide CTF in June 2022.Completed Boss Of The SOC (BOTS) CTF solo at Splunk .conf22 and placed top 100while missing three team members. Show less

Deskside Support Analyst (Toyota Financial Services- Enterprise Technology Operations)

• Aug 2021 - Jan 2022

Worked at an extremely high call volume service desk in a very fast-paced, highly-scaled enterprise with international reach. Promoted after less than 8 months (previously at L1 service desk) to L2 support with DSS team. This broke records at HCL and TFS.Received formal award for exceptional performance in front of TFS executives, C-suite, and HCL executives signed by the TFS ERA (Enterprise Reliability and Availability) Domain Information Officer and the CTO.Provided elaborate, award-winning deskside and tier two support to TFS onsite at the Toyota North America HQ, a $1 billion, 1 million square foot campus in Plano, Texas. location billion dollarMet and exceeded all SLAs for Toyota Financial Services. Job responsibilities:Extensive hardware troubleshootingThorough incident review and escalationExcellent customer service, communication, and soft skillsHardware imaging and delivery to end userIAM review and assignment of machinesRAS troubleshootingEnd user WFH hardware and software troubleshootingRemote support as neededTraining new employeesAsset investigationPilot program testee for new end-user deploymentsInformation security or SOC escalations and vulnerability managementAttended company-wide cybersecurity vHuddle in December 2021 with HCL’s Frisco Cybersecurity Fusion Center.Strong adherence to ITIL… and much more. Show less

Service Desk Analyst (Toyota Financial Services- Enterprise Technology Operations)

• Dec 2020 - Aug 2021

Promoted to queue manager within 3 months of starting at the service desk ata high-stakes, lightspeed fortune 10 financial/auto company.Financial industry IT service desk support for an extremely large digital enterprise andfinancial companyMet and exceeded all SLAs for Toyota Financial Services. Primary activities:escalation, MIM, Queue Management, ITILRAS troubleshootingIAM review and access troubleshootingVDI troubleshootingITIL L1 troubleshooting, but frequently gave more when needed Show less

Web app security engineer intern

• Nov 2020 - Feb 2021

Secure Agile Cohort 1 winter intern AWS secure infrastructure dev under mainly Agile framework at a pre-seed, KCMO-based startup Security activities: DFIR Secure RDP Gateway Social networking dev Encryption, API security IAM management Threat hunting Vulnerability scanning Security research Static code analysis Secure Agile Cohort 1 winter intern AWS secure infrastructure dev under mainly Agile framework at a pre-seed, KCMO-based startup Security activities: DFIR Secure RDP Gateway Social networking dev Encryption, API security IAM management Threat hunting Vulnerability scanning Security research Static code analysis

Security Escort

• Mar 2020 - Feb 2021

Contracted security escort for Southwest Airlines at HQ and Dallas Love Field Airport (DAL) inside SIDA

Security Officer (Level III)

• Jun 2017 - Feb 2021

Contracted Security Officer for the City of Dallas Department of Aviation at Dallas Love Field Airport (DAL) SIDA badge holder responsible for securing the airport while on duty.Maintained and enforced full compliance on duty with DAL Security Rules and airport security office while also complying with TSA directives and 49 CFR.Successfully responded to or countered physical penetration tests, security tests, and security incidents.Performed security challenges and generated security awareness, vigilance, and alertness in SIDA and Sterile Area. Performed proactive SIDA and Sterile Area inspections to deter terrorism and other hazardous, prohibited, illegal, or unlawful activity. Protected and enforced mantraps and physical access controls. Assisted the Department of Aviation Landside Operations in Sterile Area and terminal operations.Provided escort services as needed for third parties inside SIDA and Sterile Area.Registered as a Level III security officer with Texas DPS for parent company. Show less

Security Officer (Level III)

• Apr 2020 - Jun 2020

COVID-19 response and relief to numerous sites including FedEx and FedEx at Fort Worth Alliance Airport (AFW), UPS at Alliance Texas, and Raytheon.

Security Officer (Level III)

• Apr 2020 - May 2020

Raytheon Technologies McKinney Campus

Contractor

• Jan 2018 - Feb 2018

Assisted Daifuku Airport Technologies in the testing of the robotic Daifuku Mobile Inspection Table (MIT) system (SCADA integration) at the TSA checked baggage reconciliation area (CBRA) at Dallas Love Field Airport (DAL) as part of the Love Field Modernization Program. Was a 19 million dollar system and included 16 additional inspection stations, a bag tag coordination system, and 44 individual MIT robotic tables.

Commissioned Security Officer (Level III)

• Jan 2016 - Jan 2018

Worked as a proactive, uniformed, and armed/commissioned security officer for various apartment complexes, event venues, and church gatherings within DFW, preventing, deterring, and reporting crime, interacting with management and tenants, and interacting with law enforcement as necessary. Thematic behavior was high visibility for maximum prevention of crime. Resulted in strong, positive local and community impact. Patrolled through properties working closely with management teams to report suspicious activity as well as maintenance issues and other property concerns as the “eyes and ears” of management at night. Cited and removed trespassers as well as monitored vacant units and infrastructure. Provided armed personal protection escorts for clients or for the company K9 handler during property walkthroughs. Managed career offenders on sites. Attended neighborhood crime watch meetings with NPOs, residents, management, and fellow security team members. Discovered and addressed property issues with all parties and developed proactive solutions to protect real estate. Produced detailed and well-written activity reports for clients to be informed of all observations on duty. Prided myself on peacefully deescalating and resolving numerous conflicts and potentially dangerous situations, and substantially lowering crime and police calls for service at properties I attended to. We uniquely backed the blue or resourced our local blue line when needed: Assisted DPD deployment, narcotics, DART PD, SWAT, VCTF, DC Sheriff's Office, and US Marshals with active cases, arrests, or suspects on client properties. Executed arrests according to C.C.P. Art. 14.01. Helped Dallas County assistant DA office and homicide and robbery detectives to produce felony arrest warrants or work on active cases on client property. Covered DPD in their official duties at their request on our properties, protected the perimeter, or simply stayed away from their activities when requested. Show less

Freelance IT support, GUI web developer, webmaster, and social media strategist

• Jan 2015 - Feb 2017

Developed and made the gym’s website at metroflexgymnorthdallas (now metroflexgymplano), developed content and strategies for implementing social media, worked closely with the franchise owners and successfully overcame many obstacles, answered questions and calls concerning IT-related issues. Attended the 2016 NPC Ronnie Coleman Classic in Fort Worth, Texas, to promote the company. Credited as a key player in bringing gym membership from ~20 members to hundreds and local franchise "overnight success" due to strategic and effective SEO management. While changing interests from front-end IT and web development work to security, I sold the domain, rights, and management. Show less

Level II Security Officer

• Nov 2015 - Jan 2016

Prevented many thousands of dollars of theft at major real estate sites that had been previously victimized by thieves. Observed and reported overnight activity, monitored gates, watched perimeter areas for unauthorized persons, and deterred criminal activity. Prevented many thousands of dollars of theft at major real estate sites that had been previously victimized by thieves. Observed and reported overnight activity, monitored gates, watched perimeter areas for unauthorized persons, and deterred criminal activity.

Level II Security Officer

• Jun 2015 - Aug 2015

Provided exceptional security services for high-risk apartment complexes in the DFW Metroplex. Patrolled properties in uniform utilizing digital radio and reporting systems, enforced property regulations, and kept the property secure. Provided client personal protection escorts. Worked with DPD to handle criminal and trespasser incidents. Responded to security complaints from apartment tenants regarding property burglaries, vandalism, disturbances, criminal mischief, trespassing, domestic situations, etc. Worked closely with property management to meet property and corporate objectives. Additionally went through intensive training shadowing other experienced security team members, former law enforcement officers, and patrol officers while patrolling various parts of D/FW. Gained extensive experience in deescalating situations and resolving conflict and interpersonal skills. Show less

Overnight Monitor

• Feb 2015 - Apr 2015

Conducted stealthy, remote surveillance and security on various client properties, ensured client security, and identified and reported criminal activity that occurred on each client's property at night. Made the "Catch of the Month" shown below and detected and thwarted a massive heist-in-progress resulting in a triple apprehension of all suspects and retention of all client property. Subsequently, was immediately internally promoted to full-time monitoring before moving to physical security. Conducted stealthy, remote surveillance and security on various client properties, ensured client security, and identified and reported criminal activity that occurred on each client's property at night. Made the "Catch of the Month" shown below and detected and thwarted a massive heist-in-progress resulting in a triple apprehension of all suspects and retention of all client property. Subsequently, was immediately internally promoted to full-time monitoring before moving to physical security.

Merchandise Specialist

• Sep 2014 - Apr 2015

Worked in merchandise department stocking products, maintaining products, pricing and aisles, handling StoreNet orders, warehouse receiving, price checking, and occasionally assisting customers as needed on the store floor and helping engage sales. Underwent product training. Worked with sales team as needed to drive quarterly profit. Worked in merchandise department stocking products, maintaining products, pricing and aisles, handling StoreNet orders, warehouse receiving, price checking, and occasionally assisting customers as needed on the store floor and helping engage sales. Underwent product training. Worked with sales team as needed to drive quarterly profit.

Summer Law Clerk

• Jun 2014 - Aug 2014

Paid summer law clerk at 18 years old for Ira E. Tobolowsky while assisting Faith G. Burk (partner) and Ira’s secretary Work, Research, and Contributions:  Drafted motion to quash (discovery) and other legal documents.  Produced and edited real estate closing binders.  Assisted with multiple closings.  Attended 254th Family Dist. Ct. Divorce Hearing.  Research for protests regarding DCAD appraisals.  Worked with LEOs to successfully recover stolen corporate property for a client.  Assisted in resolving IP issues in tandem with a patent attorney for a client.  Helped mediate complicated EPA, USACE, and county constable office legal disputes over major corporate property.  Attended personal injury deposition.  Sat in on numerous conference calls and conversations regarding corporate disputes, real estate battles, and other client issues.  Various research tasks and sporadic assignments. Other Responsibilities:  Created, maintained, and organized client files.  Worked with tech support to resolve many issues.  Consulted with IET on technology issues regarding software, security, hardware, and data loss prevention.  Served as an onsite IT technical advisor.  Assisted in the creation of a paperless office system.  Troubleshot technical and IT-related issues.  Ran errands, answered phones, and received clients as necessary Show less

Summer Law Intern

• Jun 2013 - Aug 2013

Paid summer law intern at 17 years old for the Firm, reporting to various members (mentoring attorney was Laura Fontaine, Esq.) Filing Clerk and Paralegal Assistance: ProLaw experience. Handled matter expandos in the firm’s filing process. Research: Engaged in corporate law research including the use of Surface Web OSINT for my mentoring attorney. Wrote extensive, company and individual biographies for attorney use to prepare for and engage in litigation. Court appearances: Attended a Civil District court hearing and pre-trial with two of the associates. Office maintenance: Maintained copy rooms, including printers, and copiers. Maintained file tabs and paper, and other office accessories. Maintained organization. Environment: Worked in a high-intensity, professional business environment, interacted, and went to lunch with attorneys, partners, associates, paralegals, and staff. Scanned hundreds of legal documents and uploaded them to network drives for employees to assist with the firm's paperless platform. Show less

Temporary intern

• Dec 2012 - Dec 2012

Temporary legislative intern at 16 years old for a House District representative's office at the Texas State Capitol building handling legislative research and office duties (e.g., data entry in Excel, phone calls, maintenance, and assisting other state personnel in various, on-the-spot tasks) while permanent intern was on vacation. Learned and utilized Legislative Management System (LMS) and other digital tools within the office to provide local office support and management. Temporary legislative intern at 16 years old for a House District representative's office at the Texas State Capitol building handling legislative research and office duties (e.g., data entry in Excel, phone calls, maintenance, and assisting other state personnel in various, on-the-spot tasks) while permanent intern was on vacation. Learned and utilized Legislative Management System (LMS) and other digital tools within the office to provide local office support and management.

Sales Associate Digital Life

• Jun 2012 - Sep 2012

Effectively and knowledgeably sold laptop computers, MP3s and iPods, digital cameras, and various accessories to customers in the digital life department of Best Buy while maintaining the store. Gave great customer service to customers and tried my best to assist them with their electronics-related needs. Effectively and knowledgeably sold laptop computers, MP3s and iPods, digital cameras, and various accessories to customers in the digital life department of Best Buy while maintaining the store. Gave great customer service to customers and tried my best to assist them with their electronics-related needs.

Grader

• Jun 2012 - Sep 2012

Helped grade the Kumon student’s assignments and tests and provided tutoring and assistance when necessary. Helped grade the Kumon student’s assignments and tests and provided tutoring and assistance when necessary.

U9 Soccer Referee

• Feb 2010 - May 2010