Experience

IT'SUGAR

• United States
• Retail
• 200 - 300 Employee

• General Manager

  • Mar 2015 - Present

  I am responsible for opening and closing the store, training new employees, balancing cash drawers and making deposits, as well as keeping track of inventory and all daily and monthly paperwork for the store. I am the contact person for any and all customer complaints and resolving them in a way that ensures both the customer and the company are satisfied. My responsibilities also include scheduling, payroll budgeting, and setting store goals. I am accountable for employee meetings, setting store’s employees daily and monthly goals, continuous training on corporate policies and procedures, setting store fixtures per directive and maintaining visual merchandising standards. I am in charge of maintaining all employee files and keeping them up to date and organized as well as meeting with all employees monthly to ensure they are on track to meet their goals and set up a plan to help them meet or exceed them. I assist in training new store managers as well as new store openings. I am responsible for going to underperforming stores and helping to set them back up with company policy and procedure and creating a plan to get them back on track with both sales and policy. The company relocated me from Williamsburg, VA to Rockville, MD in order to open a new store and then trusted me to transfer to one of the highest volume and underperforming stores in the district to get it back on track.



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Server and Trainer

  • May 2013 - Oct 2015

  I was responsible for opening and closing the restaurant which involved setting it to company standard. I was also responsible for teaching newly hired employees the company's policies and procedures and ensuring they maintained the standards through continuous training. I was one of two employees selected to help roll out a new system to the entire store and management team. I was responsible for opening and closing the restaurant which involved setting it to company standard. I was also responsible for teaching newly hired employees the company's policies and procedures and ensuring they maintained the standards through continuous training. I was one of two employees selected to help roll out a new system to the entire store and management team.



Crocs

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Supervisor

  • Sep 2014 - Mar 2015

  I was responsible for opening and closing the store as well as making nightly deposits. I ensured that all customers received the best customer service possible from both the associate I was working with and myself. I was in charge of making sure that we stayed on track with sales daily and did everything possible to make our goals. I was responsible for opening and closing the store as well as making nightly deposits. I ensured that all customers received the best customer service possible from both the associate I was working with and myself. I was in charge of making sure that we stayed on track with sales daily and did everything possible to make our goals.



Bubbles Hair Salon

• United States
• Real Estate
• 1 - 100 Employee

• Receptionist

  • May 2013 - Jul 2014

  I was responsible for answering the phone, making appointments, interacting with the clients, selling shampoo, conditioner and other hair products, and for handling cash transactions and deposits. I was also responsible for opening and closing the salon. I trained other receptionists on company policies and procedures as well as cash handling. I was responsible for answering the phone, making appointments, interacting with the clients, selling shampoo, conditioner and other hair products, and for handling cash transactions and deposits. I was also responsible for opening and closing the salon. I trained other receptionists on company policies and procedures as well as cash handling.



Body & Sol Tanning Boutique

• Williamsburg, VA

• Supervisor

  • Mar 2011 - Feb 2012

  I was responsible for opening and closing the salon, nightly deposits, cash handling, training, assisting customers with their purchases as well as informing them of the products that best fit their needs. I answered the phone and assisted customers in making payments. I was also responsible for meeting and exceeding daily, weekly, and monthly store goals. I was responsible for opening and closing the salon, nightly deposits, cash handling, training, assisting customers with their purchases as well as informing them of the products that best fit their needs. I answered the phone and assisted customers in making payments. I was also responsible for meeting and exceeding daily, weekly, and monthly store goals.